Rooms are very impressive with better than average amenities....Wolfgang Puck coffee, real glasses and mugs, bathroom supplies includes things like makeup remover....and very clean and roomy. A/C ran quiet and worked very well and quickly. Beds were very comfortable with high quality bedding. I got in at midnight and was leaving in the morning so the service desk automatically gave me a higher room floor because of salsa night....which looked like alot of fun but it was pretty loud in the lobby. I see that others on TripAdvisor complained of the noise which surprised me because once in the elevator, it was pretty quiet...but I did hear the service desk mention it is a weekly event....so be aware.

While all the service people were friendly, I do feel each could do their jobs a little better. Check in was quick. I hiked to my room which was at the end of the hall on the 5th floor, my key worked just fine and I walked in to a room that was already occupied. I was so startled that I quickly slammed the door and ran down to the elevators....I can't imagine the fright of the people inside. (Reminding you that it was midnight when I checked in.) So had to go back down and start the process again....which again was quick but the front desk did not seem to understand how that room was occupied.

Then the next morning at 9 am, housekeeping is knocking on my door. I happened to be up getting ready to leave but it was Sat morning so I imagine most people are still sleeping in. She was very nice but I never understand why housekeepers knock on doors....why can't the front desk tell the housekeeping staff which rooms have been checked out...(just a pet peeve of mine).

When I received a receipt under my door, it was for the wrong amount and although it had my name on it, the address was wrong. I checked my bank statement and was indeed charged twice for the room. So now I had to stop and get it fixed before leaving. It took the front desk about 15 minutes to correct it! And since she was the only one there, several guests had to wait too....all of them got impatient and just interrupted with "just checking out of room 123" or "just a quick question".

After that, I was catching the bus to the airport car rental facility. I know they are scheduled to leave on the hour and half hour so had 20 minutes to wait for the next bus but the bus driver was there at the front desk and asked where I was going and chatted with me. He'd been there through the time I was waiting for the front desk to fix my bill so I know he wasn't adhering to the schedule. I wondered why he couldn't just take me since I obviously was the only one there but figured he had his schedule. After 15 minutes, he got a call for a pickup so that's when we left. I guess it was close enough to the schedule but it still bugged me.

As far as location, it IS close to the south end of the airport but it still a bit of a drive....I know I had to wait at least 20 minutes for the pick up at the airport. But I used to live in that area and know that where the hotel is located, the traffic can get pretty bad. I had no problem because I came in and left at off-times but I imagine that during high traffic times, the travel time to and from the airport might be an issue.