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“BEDBUGS” 1 of 5 stars
Review of Silverleaf Resort - The Villages

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Silverleaf Resort - The Villages
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18270 Singing Wood Lane, Flint, TX 75762   |  
Hotel amenities
Houston, Texas
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed July 26, 2012

We are Diamond members since 1996 we always have problems getting in so we bought another timeshare with them to become Diamond members but still have the same problem since they built the Presidential Suites it seems like you have to own Red only or a suite to get in. I was so excited when we finally got in January 13,2012 unfortunately it was on a Friday and it stood up to its name a nightmare. I work at a Resort and was educated in Bedbugs our staff had to be highly trained due to the fact that no matter how expensive or where your located no one is above a bedbug exposure anyone who flies or travels are highly exposed. But if you are aware and knowledgeable you can prevent or eliminate them immediately. Well now since I am aware I don't sleep anywhere until I check all ruffles that are located under the mattress where they mostly live due to the warmth and easy access to the human blood. I noticed right away the blood spots they leave behind on the ruffle and living bedbugs. I was told they were sold out sorry they cannot accommodate me I insisted since I drove many many hours to get there that's unacceptable as people were checking in I was not going to jeopardize their reputation but the more they were sending me away I did tend to get loud. Funny out of nowhere they found a room 666 it being Friday 13th and with 3 little kids I had to convince them its OK I looked again and wow bedbugs in a whole different unit other side of other one sounds like an epidemic? Manager called me a liar and housekeeping came in and called the front desk and told her yes bedbugs. Again they are so sold so sorry not any remorse or concern just looking at me like Ive ruined their night I finally only because I was then furious and loud people are chkg in they gave me a good room. I got a call from manager Anastasia said they had a pest control come in on a Saturday lol yeah right and they said it was roaches no" I'm sorry" no awesome customer service just I'm a liar I had pics examined and their housekeeper said they got in trouble for telling us the truth they were suppose to lie and they didn't care they felt bad which they were the awesome amazing customer service HOUSEKEEPING (they went in and threw all sheets in a bag from the infested rooms and followed me to last room to help chk for bedbugs) that is why I waited so long to tell this. So they wouldn't be fired. But I have photos to share always look in ruffles for small brown bugs and blood spots they drag your blood back to where they hide. By the way I know corporate had to have gotten a notice never 1 call from them. Very sad.....

  • Stayed January 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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92 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
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English first
Mesquite, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 12, 2012

My family and I went to the Villages for the 4th of July weekend. Our overall stay was ok. The condo we stayed in was very old and outdated. The water smelled funny and the tv's were from the 80s. The living room had a tv with the vcr attachment - but the place to put the vhs was missing and the buttons on the tv was missing. I have not seen this type of tv in years. There was a bug in my bed and the toliet was not cleaned good. If you stay here be sure to bring plenty of Lysol, bleach, and your own linens.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 13, 2012

This was our first time staying at this location and I have to say, I was expecting a lot worse. From the bad reviews on this and other sites, I was still willing to give it a shot and I was pleasantly surprised.

I do have to mention that we stayed midweek and right after a holiday weekend so there was hardly anyone there, which I think added to my good review.

We came out here just to get away from the city and I knew this place was in the woods and on a lake which was a really nice change for my small family. We loved getting away for a few days. Most of the times our cell phones didn't even work which made it better I think. The wifi was available for free in the main event center.

We pulled up to check in and we were in the office for less than 5 minutes. Super Quick. They told us where are cabin was and we were off. Yes, we were shacked up on the other side of the property right by the lake. It was a drive to the main lot, but it was not bad at all.

The cabin was nice. It had 2 bedrooms/2 bathrooms, living room with a pull out sofa, 2 flat screen TVs, full kitchen and a patio with furniture. The couch was not all that comfortable and the only thing that didn't work was the ceiling fan in the living room. Other than that everything was perfect. The cabin was very clean and inviting.

Our first night there we did eat at the main building where they had regular food and also Pizza Hut and A&W options. My wife and I shared a BLT that was HUGE and only $3. My wife also had the fried pickles and there were tons of them for about $3.50. My son had the personal pizza and he really liked it. It did take a while for the food to come out even though there was not that many people waiting, but it didn't really bother us that much. We ended up playing in the game room after dinner and my son loved it. I did read a review where people complained about all the workers are teen age kids. It did not bother us, because where else in that town are they going to work....there is not that much out there. Yes, they were eating behind the counter where we could see them, but who cares really. They were all nice and helped up out when ever we needed them and that is all that matters.

We did not make it to the water park or any of the pools, we will do all that stuff next time. Maybe when our son is a little older we will rent a boat to take on the lake and do other stuff like that. All in all we will come back and maybe even later this year. They also offered a theater that shows movies throughout the day and activities for the kids all around the property.

The best advise I can offer you is to book midweek and after a holiday when there is like no one there. It was good to get away and not have a bunch of people or kids running around up and down the streets like a few reviews have mentioned. We had a great time.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 6, 2012

We are RCI members. We booked the resort for a week with our children and grandchildren also coming for a family get together. There were lots of things for the children to do; the two swiming pools, miniature golf, pool tables, ping pong, etc. They enjoyed the waterpark but it is overpriced for families. We found out that most of the visitors were there for their free 3-day stay while listening to a sales pitch -- thus, most of the visitors made us very uncomfortable.

Our grandson was on the monkey bars for less than one minute, fell and broke his arm. One of the rings was greasy and his hand slipped. The ground underneath was unlevel, so there was no "cush" to soften his fall. I reported this to the office and their police officer came to our unit, getting our written statement, dismissing them of liability. He assured me the playground would be leveled and the monkey bars attended to -- well, we left four days later and it was still in the same condition.

Inside: The inside unit certainly doesn't look like the pictures on the website. The sofa and chairs were just ok -- but worn out. The bedding was just awful. The pillows were worse than awful. I hate to write such negative things, but for adults, this was a very uncomfortable trip. The kids didn't seem to mind, other than the broken arm!!!! The kitchen utensils were very old and sparce. We had to call 3 times during the week, requesting more trash bags. When they brought us more, we had to sign for them. I wonder how much one trash bag costs them. We also had to request dishwasher soap and sign for that. We finally just went to the store and bought what we needed ourselves.

This really ticked my husband off. In the evening, we wanted to turn on a dvd for the kids. The units have old-style tvs and do not have a dvd player. You can rent one for one day for $7. If you are late returning it, you owe them $35.

We took our boat to do some fishing. The fish weren't biting but we did enjoy the lake. We found the marina to be accessible.

The nearest grocery store is only a few miles away, Brookshires. Plan to spend about 25% more than you would at Krogers -- but it is handy.

The trip was for the kids and they enjoyed it. The adults, however -- Let's just say it was a long week!

Room Tip: Ask for a room that has been remodeled. I don't know if they have any or not, but I would certa...
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  • Stayed May 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
57 reviews 57 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed May 31, 2012

We bought the 3 days 2 night stay from a kiosk in Grapevine Mills..I was so excited I was told that we could choose from Flint resort or the one @ Canyon Lake resort ....they guy told me that from the Canyon Lake one San Antonio was only 15 minutes away....Not! More like an hour and 15 minutes away! When I called to book our vacation I was told we would not stay in the resort...which when I bought it I was told we were. We would be staying at a Sleep Inn Hotel..Idk but I guess if they would of booked us in the resort we would of probably fell for it and bought the time share...I guess it's their loss. This crap was not even worth my time filling out the damn paper at the kiosk...Really upset!!!

Room Tip: Do not buy!!!!!
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  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, Texas
18 reviews 18 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 23, 2012

I'm having to re-do this review thru some fault of TripAdvisor and it's painful. We had medium expectations for the property until we arrived. The more we saw the more we liked. There are many nice folks at check in and that area contains the activity center and covered water park. There is food, billiards, games and noise there. The miniature golf was very nice - we played 6 times. The Presidential Beach Resort was beautiful inside & out. It was the best we've stayed in. We had 2 br's, 2 king beds, 2 baths, 2 kitchens and a jacuzzi. We had a visiting kitty and 2 cardinals daily. Below us were the pool, hot tub, sandy beach, pavillion, volley ball and shaded lounging. The marina was minimal but adequate - we just ate there. Food in the area is scarce but good - Unk's Shrimp Shack, The Blue Barn in Noonday and of course anything you want in Tyler. We went to the Cherokee Trace Animal Park outside Jacksonville which was nice. We had a great time despite the golf tournament being rained out.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bossier City, La
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 22, 2012

We received this vacation from a friend who has a timeshare through RCI. We took our 3 boys, ages 3, 5 and 16. Overall, we had a great time. I'll start with the positives.

We were fortunate to get to stay in the Presidentials, which was the Beach Club Resort area. This area, although about a mile drive to the activity center, was awesome b/c it had it's own private beach area and pool. The beach was clean. There was volley ball available and you can also fish from there. However, no swimming is allowed. The pool was fantastic for kids. There is a separate kid pool with giant waterfall and also a hot tub for the adults. Outside of the pool there is another water play area. There is also a very nice playground near the pool. The grounds are very well kept. There are grills located near every unit. We did not mind the drive to the activity center because we enjoyed having the privacy and added amenities of the Presidentials. Our room, which I'm assuming is the same for each condo there, had 2 bedrooms. One with a queen bed and one with a king. The couch in the LR folds out into a bed but is not comfortable (most fold outs are not!). The unit had one full kitchen and one of the bedrooms had a kitchenette as well. There were 2 full BR's, one with a jetted tub. My favorite part of the unit was the washer and dryer! I was so surprised to find it- made life lots easier that week. There was a DR table that sat 6 and a bar that sat 3. The kitchen is stocked with every utensil, pot, etc. that you will need. The beds were very comfy. Bring your own pillows, though. Ours were NOT comfy. The unit had a nice balcony, too with a slight view of the lake. There is another set of Presidential condos right next to the Marina that have a full view of the lake. These are not as private, though. The Villages is a huge spread out with a nice variety of units accommodating all price ranges. There is no shortage of things to do for young kids. There are activities scheduled each day such as coloring contests, games, contests, family activities, ping pong tables, even a small movie theatre. You can rent movies and check out a variety of board games anytime. The mini golf course is nice. My boys loved the arcade. The marina is about a mile away. There are several fishing docs there. We rented paddle boats. You can also rent kayaks and pontoons. Trail rides are available but we were disappointed that the minimum age for this was 8 yrs old. Within the activity center there is an A&W and Pizza Hut. There are a few local places to eat outside of The Villages- Sonic, a crawfish place, a shrimp place, etc. You have to try Pop's Fried Chicken, too! Yummy. If needed, there is an Urgent Care about 3 miles away. We ended up here when my oldest son got sick while there. In and out in about 30 minutes. Tyler is a 10 minute drive from The Villages. We visited the zoo which was fun. Also enjoyed the Brookshire's Animal Museum. They have a small mall and a few movie theaters. We LOVED the water part on site. This time of year is a great time to go- we never waited in line. We received fast service when we requested towels, etc.

Okay, now for the cons. I will admit that my level of cleanliness is high, so other's opinion of the cleanliness of the rooms may vary. I found the carpet in our room was disgusting. Our socks were black within a few hours of being there. It was obviously old, which I'm sure played a part. Our room had a foul odor, also. We called about this right away and they were quick to send someone over. She sprayed our room with deodorizer which just added a flowery scent on top of the existing odor- yuck. There was a black ozone air machine in our room when we arrived which meant they were aware of the smell. The smell lingered on through out our stay. I asked them to shampoo the carpet which they did the same day. I was hoping that would help the smell, but it did not. The smell got some better but it still hit us in the face each time we opened the door. The base boards were dirty. I don't think anyone cleaned behind the toilets in a while b/c there were yellow urine stains on the wall and base boards. The couches smelled like cigarette smoke. There are no smoking signs posted all over the room so I guess this was not here fault but instead contributed to people who have no respect for the facility or those that will stay after them. I would also say that customer service is hit or miss. The activity coordinator was super friendly. The girl who answered our service calls was not. The staff who came to deodorize and clean the carpet were obviously very busy and let us know just how busy they were with the short attitudes and unconvincing "thank you's." The staff at the restaurants were always friendly.

We had a great time- just wish the rooms were cleaner and a few of the staff members would've been a little friendlier. This trip was for our kids and fortunately they did not notice either of these issues :).

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Silverleaf Resort - The Villages

Address: 18270 Singing Wood Lane, Flint, TX 75762
Location: United States > Texas > Flint
Free Parking Swimming Pool
Hotel Style:
Ranked #2 of 3 Specialty Lodging in Flint
Number of rooms: 394
Also Known As:
Silverleaf Resort - The Villages Hotel Flint

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