We are Diamond members since 1996 we always have problems getting in so we bought another timeshare with them to become Diamond members but still have the same problem since they built the Presidential Suites it seems like you have to own Red only or a suite to get in. I was so excited when we finally got in January 13,2012 unfortunately it was on a Friday and it stood up to its name a nightmare. I work at a Resort and was educated in Bedbugs our staff had to be highly trained due to the fact that no matter how expensive or where your located no one is above a bedbug exposure anyone who flies or travels are highly exposed. But if you are aware and knowledgeable you can prevent or eliminate them immediately. Well now since I am aware I don't sleep anywhere until I check all ruffles that are located under the mattress where they mostly live due to the warmth and easy access to the human blood. I noticed right away the blood spots they leave behind on the ruffle and living bedbugs. I was told they were sold out sorry they cannot accommodate me I insisted since I drove many many hours to get there that's unacceptable as people were checking in I was not going to jeopardize their reputation but the more they were sending me away I did tend to get loud. Funny out of nowhere they found a room 666 it being Friday 13th and with 3 little kids I had to convince them its OK I looked again and wow bedbugs in a whole different unit other side of other one sounds like an epidemic? Manager called me a liar and housekeeping came in and called the front desk and told her yes bedbugs. Again they are so sold so sorry not any remorse or concern just looking at me like Ive ruined their night I finally only because I was then furious and loud people are chkg in they gave me a good room. I got a call from manager Anastasia said they had a pest control come in on a Saturday lol yeah right and they said it was roaches no" I'm sorry" no awesome customer service just I'm a liar I had pics examined and their housekeeper said they got in trouble for telling us the truth they were suppose to lie and they didn't care they felt bad which they were the awesome amazing customer service HOUSEKEEPING (they went in and threw all sheets in a bag from the infested rooms and followed me to last room to help chk for bedbugs) that is why I waited so long to tell this. So they wouldn't be fired. But I have photos to share always look in ruffles for small brown bugs and blood spots they drag your blood back to where they hide. By the way I know corporate had to have gotten a notice never 1 call from them. Very sad.....
- Also Known As:
- Silverleaf Resort - The Villages Hotel
- Silverleaf Resort - The Villages Hotel Flint