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“Internet slow, quality of room disappointing.” 1 of 5 stars
Review of Doubletree by Hilton, Dallas - Farmers Branch

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Doubletree by Hilton, Dallas - Farmers Branch
3.0 of 5 Hotel   |   11611 Luna Road, Farmers Branch, TX 75234   |  
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Ranked #1 of 6 hotels in Farmers Branch
West, Texas
1 review
“Internet slow, quality of room disappointing.”
1 of 5 stars Reviewed February 21, 2013

Quality of room was extremely disappointing, sink faucet leaked continously and bathtub would not drain. Internet was so slow it took more than 5 minutes for a page to load. Would not stay at this hotel again.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica-Shea, Front Office Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review, February 23, 2013
Thank you for choosing the DoubleTree by Hilton, Dallas-Farmers Branch for your stay.

We apologize for the speed of wifi during your stay. We are working to improve the quality of our internet access.

I will pass on the information about the leaky faucet to our chief engineer. If you email me your confirmation number I be able to give him the exact room number.

Please email me at Monica.Thompson@Hilton.com, so we can further discuss your past stay with us.

Monica S Thompson
HHonors Guest Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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210 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Park City, Utah
Top Contributor
60 reviews 60 reviews
24 hotel reviews
Reviews in 36 cities Reviews in 36 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed February 8, 2013

This is my 2nd stay at this hotel in the past few months. The outside looks modern, the lobby and bar are nice, BUT my room this time around was like a pig with lipstick---nice on the outside but masked by faults in the rooms. The room had stains in the ceilings, lots of sheet rock work, dirty walls and ceilings---room 407 needs some attention to detail--like a good coat of paint and cleaning the walls and ceilings--the rest of the room was just fine but this room was show a lot of signs of neglect---lots of bad wall patching from either plumbing or water issues. There was an internet switch issue so the internet only worked in the lobby and even then everyone was having issues--I kept dropping and times I couldn't get on the network. I left a empty gas of wine in the lobby in plain view, next to a couch around 930pm and at 830 the next morning, the same wine glass was sitting there as I attempted to get on the internet with no success. The staff was friendly and the first looks of the hotel are nice but this place needs some TLC, at least in the rooms. Breakfast was good and the location is close to the airport.

Room Tip: Avoid room 407
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica-Shea, Front Office Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review, February 13, 2013
Thank you for choosing the DoubleTree by Hilton, Dallas-Farmers Branch for your stay.

We apologize for the lack of wifi during your stay. The issue was pinpointed and resolved. There will be no issue with the wifi on your next stay with us.

I have also passed on the feedback about room 407 to our chief engineer. He is working to resolve those issues.

If you are in the area again, we hope that you will give us another opportunity.

Monica S Thompson
HHonors Guest Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 7, 2013

Hotel has everything if you're going for comfort not night life; great view, small lounge w/pool table, restaurant & poolThis Doubletree location is one of the best in the DFW area and I have stayed at all of them. You are right off the Bush Turnpike and north of Dallas enough to stay out of the crazy traffic if you are there during the week. Very centrally located but about 2 miles west of Stemmons Fwy/I35 to stay out of the higher crime areas.

Room Tip: I believe this hotel has 6 floors so go for higher, lakeview so you can actually see the lake. If y...
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  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schertz, Texas, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 7, 2013

My sister and I had a trip planned to the Dallas area and I found a Groupon that gave us the equivalent of one night free so decided to give it a try.

We found the staff very friendly, especially the blonde female bartender. When she heard my sister ordered a margarita, she ran to the bar so that she would make it, and not the man behind the bar. We had a third friend join us for a stay and she loved the cookies. Sweet Benji kept giving her additional cookies every time she requested them. We happened to have been there on Super Bowl Sunday and the manager gave us a great recommendation for a nearby place to watch the game where we could also smoke (Boston's).

We found the location extremely convenient for all our needs. It was close to IH-35 E and 635 as well.

The rooms were about as I would expect for a Double Tree. They were clean, comfortable, and nicely furnished.

There is a beautiful lake with a walkway directly behind the hotel that makes for a nice view or place to take a stroll. We loved sitting out by the pool looking towards the lake.

We had the hot breakfast at the hotel and it was just okay. Scrambled eggs (they looked very dry so I didn't try them), sausage, bacon, biscuits, gravy, and waffles. Also included was the standard fruit, pasties/breads and cereal.

I had left some pants and a shirt in the drawer and after placing a call after returning home, they found them and mailing to me.

Overall, we really enjoyed our stay.

Room Tip: I would ask for a room on the back side of the building and higher up so to have a view of the lake...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica-Shea, Front Office Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review, February 13, 2013
Thank you for choosing the DoubleTree by Hilton, Dallas-Farmers Branch for your stay. We are happy that you enjoyed your stay with us. And even happier that we were able to locate and return your lost items.

We enjoyed having you here with us. And look forward to seeing you in the near future.

Monica S Thompson
HHonors Guest Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 6, 2013

I struggled between rating this hotel good versus average. The reason that I went with "good" was the staff. Upon arrival, the staff was very friendly and organized. After a long day, it was great to be able to get a list and directions to nearby restaurants and menus for ordering in. (FYI, this hotel does have room service.)

Other Pros:
- Comfortable bed
- Lobby bar

Cons:
- No bedside electrical outlet
- Noisy: Could here the person's phone conversations in the room next door, and doors opening and closing in the hallway throughout the night
- No internet in the rooms - ongoing problem
- Shower was not thoroughly cleaned

I was on a business trip and to learn that there was no internet in the rooms and that this was an ongoing problem was VERY distressing. You may want to inquire about this before booking. Had I known, I would not have made a reservation at this hotel.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica-Shea, Front Office Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review, February 13, 2013
Thank you for choosing the DoubleTree by Hilton, Dallas-Farmers Branch for your stay.

First and foremost we apologize for the inconvenience of the wifi not working properly. Please be assured that the problem was pinpointed and resolved. So, this will no longer be an issue at our property.

Secondly, we strive to provide everyone with "WOW" service. In the Dallas area we are know to provide the best service. That is what keeps our guest happy and coming back.

We enjoyed having you here with us. And look forward to seeing you in the near future.

Monica S Thompson
HHonors Guest Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 3, 2013 via mobile

I recently bought the Groulon for tbis hotel to.celebrate my husbands 30th bday. Booking was easy. Everyone was so nice. When Itold them the occasion, theg gave us a free upgrade. Tina and the other staff members made us feel like we were at home. They gave wonderful service! After checking out, we spent some time at the small lake behind the hotel. It was really nice.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica-Shea, Front Office Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review, February 13, 2013
Thank you for choosing the DoubleTree by Hilton, Dallas-Farmers Branch for your stay. We strive to provide great service to all our guest. We are happy that the birthday celebration was enjoyed at our property. And that you were able to spend som time at the lake. It is a huge selling point for our property.

We enjoyed having you here with us. And look forward to seeing you in the near future.

Monica S Thompson
HHonors Guest Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

We left an iPad in the room and they got it back to us in the same conditon we left it. Monica at the front desk is great! Rooms were clean and spacious and are worth every penny! we had a lakeview room with a balcony and it was a relaxing way to spend the evening prior to flying out of town the next day. I would stay here again with my family or on business in a heartbeat.

Room Tip: lake view with balcony is worth it.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica-Shea, Front Office Manager at Doubletree by Hilton, Dallas - Farmers Branch, responded to this review, February 13, 2013
Thank you for choosing the DoubleTree by Hilton, Dallas-Farmers Branch for your stay. I am so happy that we were able to locate your I-Pad. I trust it made it to you in perfect condition and a timely manner.

We enjoyed having you here with us. And look forward to seeing you in the near future.

Monica S Thompson HHonors Guest Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton, Dallas - Farmers Branch

Address: 11611 Luna Road, Farmers Branch, TX 75234
Phone Number:
Location: United States > Texas > Farmers Branch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 hotels in Farmers Branch
Price Range (Based on Average Rates): $
Hotel Class:3 star — Doubletree by Hilton, Dallas - Farmers Branch 3*
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Dallas-Farmers Branch hotel blends classic elegance with stylish, modern accommodations and amenities, distinguishing us from the ordinary hotels. Treat yourself to one of our 160 spacious upscale guest rooms. Relax with a subtle Merlot in our lakeside lounge, dine in our onsite restaurant offering a scrumptious breakfast buffet with cook to order omelets. Dive into our sparkling outdoor swimming pool, overlooking the Las Colinas Crossings Lake. Marvel at our stunningly lakeside lawns shaded by towering trees and vibrant crepe myrtles. For business or pleasure, our warm contemporary accommodations are designed for your upscale lifestyle. Including oversized work desk, ergonomic Herman Miller chair and task lighting. Our delightful corporate hotel amenities makes for an unforgettable stay. ... more   less 
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Also Known As:
Doubletree Club Dallas - Farmer`s Branch Hotel Farmers Branch
Doubletree Hotel Dallas

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