We initially enjoyed our stay. The rooms were clean and the staff was very polite. However, a week after returning home I found a charge on our credit card from Comfort Suites for the amount of $150.00 for damages. They had charged us without even notifying us and it was not on our bill when we checked out. I called the hotel to find out what the extra fee was for. The receptionist looked up our account and told me that it was for a stain on the duvet. I asked her what kind of stain, and how large it was because we did not recall spilling anything on the bed. Honestly, we were hardly ever in the room the entire stay. Anyway, the receptionist said that the paperwork didn't specify but she would find out and call me back. She never called back. My husband called a couple of days later and got the same response. The receptionist said she would speak with a manager and get back with us. Again, they never returned our calls. We put a hold payment on that transaction on our credit card so the credit card company would investigate the charge. A few weeks later we recieved a letter from our credit card stating that they could not do anything about the charge since it was done "post audit" , whatever that means, and suggested that we contact the hotel again to try and get a credit. Needless to say, it has been almost two months since we stayed at the Comfort Suites in Ennis and they have yet to return any of our calls. Honestly, if they had been professional and had made the effort to speak with us about the charge up front, we would not have been so upset. Maybe we did accidentally stain the duvet, but to our knowledge nothing was spilled on the bed at any time during our stay. To this day we do not know the exact details of what they were calling "damages." So basically our complaint is that they charged our credit card $150 without notifying us and without specifying what the charge was for, and they were never willing to return our calls to discuss the charge
- Official Description (provided by the hotel):
- The Comfort Suites® is ideally located just minutes from historic downtown Ennis and the Historic Templeton McCanless District, which features specialty stores, antique shops and a great variety of Czechoslovakian gifts and trinkets. The Czech influence in Ennis is evidenced by the many authentic shops, eateries, museums and the city's annual National Polka Festival. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Suites Ennis
- Ennis Comfort Suites