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“One night at Bestwestern” 4 of 5 stars
Review of BEST WESTERN Lone Star Inn

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BEST WESTERN Lone Star Inn
310 E Houston Highway, Edna, TX   |  
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Ranked #1 of 2 Hotels in Edna
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45 reviews from our community

Traveler rating
    16
    16
    6
    3
    4
See reviews for
11
4
3
22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Hallettsville, Texas, Usa
1 review
2 of 5 stars Reviewed April 2, 2013

don't stay here, they charge too much, they know they have the only nice hotel in Edna and charge too much for it, they also charged us foe checking out early, without first telling us that was their policy, stayed there four days and they could never get us a working microwave, when we tried to reserve a double room for the next week, they wanted $153.00 a night!! $153 a night for a best western in edna texas, are you kidding me?????

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwlonestar, Manager at BEST WESTERN Lone Star Inn, responded to this review, April 4, 2013
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for you in the future.

Upon Checkin every guest has a registration card to sign for. On the registration card it shows the hotel policy, which every guest signs and initials. Each guest is informed of the policy and is also informed of the prices.

Again I would like to take the time to apologize that you did not enjoy your stay with us. Hopefully we can better serve you the next time you stay. Have a wonderful day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
84 reviews 84 reviews
12 hotel reviews
Reviews in 36 cities Reviews in 36 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 22, 2012

I recently had to do some work in Edna and the only place to stay at and not wonder if you will wake up with roaches this is the only place to do that in. It is a very nice hotel, I have never stayed at a Best Western Plus before and was impressed. The ones I have stayed at in the past have been mediocre. With it being the nicest hotel in town you sure pay a lot for it but since it was for worked I can expense it. The beds are a little to soft as well with the pillows. But the channel selection was great considering most hotels I have stayed at in the past in small towns usually do not have 20 to choose from.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Top Contributor
81 reviews 81 reviews
47 hotel reviews
Reviews in 51 cities Reviews in 51 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed October 15, 2012

The Best Western brand is usually not my first choice. Pickings were slim in the Victoria/Edna, TX area. But this turned out to be quite a surprise, which can happen with Best Western. The warm decor throughout the hotel and room made me feel at home and relaxed, something that is hard to do at many hotels. The staff were also very warm giving me the sense that I was a good friend staying there. Two items that did affect my rating this hotel was the noticeably overpowering deordorizer used in the room and the less than average breakfast. Work on those two items and my ratings would be much higher. Still, I'd stay here again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwlonestar, Manager at BEST WESTERN Lone Star Inn, responded to this review, October 18, 2012
I would like to take the time to express my thanks to you for filling out the survey on your recent stay here. I do hope that you will come back to see us. We really appreciate the positive feedback. Thank you again.
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Alice, Texas
Top Contributor
83 reviews 83 reviews
48 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 24, 2012

Stayed here to watch a football game. Very nice hotel, room had a fridge,microwave, and a king size bed which was very comfortable. Big 35" TV as well with a decent selection of channels. Price was a little high, even though there is drilling in the area, the hotel wasnt that full for being a friday night. Staff was friendly, check in was decent, new girl training with her manager. If you are paying cash, expect to pay an additional $25, but you will get it back after your stay, or use a credit card. I would stay here again.

Room Tip: Get a room on the second floor, its a little bit more quiet up there.
See more room tips
  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwlonestar, Manager at BEST WESTERN Lone Star Inn, responded to this review, October 18, 2012
Thank you for taking to time to filling out a survey about your stay. Your feedback will help us make guest stay a memorable experiece. We do hope that you will come back and stay with us again. Thank you again for being a guest at our hotel.
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Dallas, Texas, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 29, 2012

We had our bi-annual family reunion here in Edna, TX. The hometown of the eldest members of the family. This was our twelth reunion, and the second one in Edna (the first was there in1992) The CUSTOMER SERVICE WAS HORRIBLE!! The ladies at the front desk, Sarah, and Linda (the one with the moustache) were unfriendly, lacked compassion and were down right rude and mean. We had over ten families represented at this hotel and we all had children. The reunion was planned months in advanced and was emphasis placed on access to the amenities ie..the SWIMMING POOL. EVERY family reunion the kids look forward to swimming and playing with each other in the pool. The pool was shut down for the ENTIRE STAY and there were NO EFFORTS made to open it nor compensate us for not being able to use it. There were numeours other complaints made by different family membrers ie...incorrect charges, lost reservations, and such. The complaints surround the customer service provided by the ladies at the front desk. My family WILL NOT be staying here ever again. Again, you may want to re-consider your stay at this Best Western Hotel...unless they've re-trained or replaced the ladies at the front desk/management. Good Luck!

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwlonestar, Manager at BEST WESTERN Lone Star Inn, responded to this review, August 1, 2012
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for you in the future.

Edna has had a lot of rain in June and July, after it rains it does take some time to get the pool chemical levels back to normal. I do apologize to you for the pool not being opened.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 361-781-0500.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Lone Star Inn

Address: 310 E Houston Highway, Edna, TX
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Edna
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Edna
Price Range (Based on Average Rates): $$
Number of rooms: 43
Official Description (provided by the hotel):
Enjoy the Texas sun at nearby Lake Texana, just a short drive from our Edna hotel and the perfect place to cool off with fishing, swimming and boating. Guests at our BEST WESTERN Edna hotel enjoy taking advantage of the great outdoors at Brackenridge Recreational Park. No matter what type of adventure you have in mind, you can find it here. An outdoor swimming pool and spa ensures that you don’t have to go far to work on that tan or enjoy a cool swim. However, it’s also important to get started each morning on the right note. That’s why we offer a free, full hot breakfast buffet with hot waffles, Danishes, muffins, fresh fruits, yogurt, cereal and 100% Arabica coffee and several kinds of juice. Business travelers prefer our Edna hotel because of our superior location. The Formosa Plastic Corporation®, Jackson County Hospital, petrochemical plants and oil & gas exploration are just minutes away. If you’re here for business with the Jackson County Courthouse, oil and gas exploratory services or other various businesses in the region, your commute will be quick from our property. There’s plenty of free truck and RV parking, and our Edna hotel staff happily welcomes truckers, road trippers and RVers from around the country. Enjoy free Wi-Fi in your comfortable guest room, making it easy to plan the day’s activities or check that work email. Before heading off to the Texana Raceway or Texana State Park, our staff is happy to provide tips and recommendations to make the most of your vacation. Boating, fishing, hunting, racing and local rodeos are just a sampling of what makes Edna the perfect vacation destination. There are ceiling fans in all guest rooms along with a microwave and refrigerator for your comfort. Are you here for an extended stay? You’ll feel right at home, especially with those hearty all-American breakfasts greeting you every morning. Book your stay at the BEST WESTERN Lone Star Inn! ... more   less 
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