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“Pleasant for a weekend stay” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Eastland

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Holiday Inn Express Hotel & Suites Eastland
2.5 of 5 Hotel   |   1460 E. Main Street, Eastland, TX 76448   |  
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Ranked #2 of 5 hotels in Eastland
Edgewood, Texas
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“Pleasant for a weekend stay”
4 of 5 stars Reviewed May 8, 2014

While in the area for family business we spent two nights at the Holiday Inn Express in Eastland. We had two rooms and while the room for my wife and I was excellent, the housekeeping staff had not done a thorough job in cleaning our daughter's room. To the credit of the young lady who was a combination of Desk Clerk, Breakfast Manager, and it seemed, Staff Supervisor, as soon as she was advised of the room condition she had it corrected immediately. I complement the young lady (unfortunately I didn't get her name) for her competence and concern for her customers.

Room Tip: No room service or spa, but the system didn't let me leave them blank.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 people have reviewed this hotel

Traveler rating
    15
    7
    6
    1
    0
See reviews for
9
5
3
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Pinehurst, Texas
Top Contributor
61 reviews 61 reviews
24 hotel reviews
Reviews in 41 cities Reviews in 41 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 29, 2013

Many of the HIE locations I have stayed at have been very nice, unfortunately I was very disappointed with Eastland.Half way through the night, I began to smell what seemed like sewage, you know like when the septic smell migrates from the drain......I got up and the smell was not coming from the bathroom so the only logical location was the A/C. Sure enough, once I put the fan on high, there was a marked smell eminating from the unit. Additionally, if one is deciding to stay at this location ask for a room in the front, because the train yard is close to the back of the building; so much so that the trains coming through (not 1 or 2 trains) disrupted sleep. One a positive note the staff was great, both day and night person. Perhaps it's an anomoly, but this stay left me wondering.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Eastland, responded to this review, November 13, 2013
Dear TomA-Pinehurst,

Thank you very much for taking the time to share your comments online. It is unfortunate that we fell below your expectations on many aspects particularly with the condition of the room's unusual scent. Rest assured that this shall be addressed. We will use your comments for upgrades needed.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odessa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

I was literally stranded on the side of the road in my new vehicle, it was towed to the car dealership next door and we were deposited at the Holiday Inn! We were travelling for a family emergency and that was stressful enough when the car died... the Manager at the hotel was amazing. She found a room that would work for the size of my family and took very good care of us! She personally got us extra linens and made sure we knew about breakfast (which was delicious) I cannot say enough good things! The room was clean and very comfortable! We left a happy family! Thank you Margaret Steinmetz!!!! Excellent customer service!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanticoke, Pennsylvania, United States
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 7, 2013

The only complaint I have is breakfast is 630-930. I was disapointed bc we missed breakfast bc we are not early birds.Overall the staff and rooms were great. The place also looked as it were new or renovated.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grapevine
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 23, 2013

This Best Western is very well kept up and I always enjoy staying. The rooms I've gotten have always been lush & comfortable with a large flat screen Tv. The rooms are very clean and quiet. The breakfast is outstanding, with biscuits, gravy, scrambled eggs, ceral & warm, soft cinnamon rolls every morning. The locals have decided not to give Corprate Lodging guests points in the Best Western Rewards program, which is unfortunate for me.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marion, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 8, 2013

After a long drive, we stopped here to get a room for the night. A younger man sauntered to the desk to ask what we wanted. We asked for and got a room. Then I asked him if there was a decent place to get a steak nearby. He said there was a Circle M steakhouse 2 exits away. We went but could not find it. We started to turn around when we noticed a tiny yard sign that read 'Circle M', in front of a huge restaurant with cowpens behind it. We went to park and a sign in the window said they were closed for vacation.
I saw the guy later that night and told him the steakhouse was closed until July 9. He didn't even stop walking and gave me a "hmmmm". What a jerk. Needs to find a field rather than the hospitality industry. The hotel was okay, but this guy needs to go.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 19, 2013 via mobile

I had to attend a funeral and needed someplace to stay in the Cisco/Eastland area. This was a clean, comfortable and quiet hotel. The staff was very friendly and accommodating. The only thing I found lacking was that they do not recycle! Otherwise, I would stay here again.

Stayed May 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites Eastland

Address: 1460 E. Main Street, Eastland, TX 76448
Phone Number:
Location: United States > Texas > Eastland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Eastland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Eastland 2.5*
Official Description (provided by the hotel):
Kick your heels up at the new Holiday inn Express & Suites Eastland, located just off I-20 and within walking distance to numerous restaurants & shopping. Whether interested in birding, fishing, hunting, ATV riding, boating, golfing, shopping, historic museums, enjoying great food or simply relaxing, you have found the right place. Enjoy a walk through our beautiful downtown square and historical buildings or marvel at the big sky sunsets that are so breathtaking.Either here on business or pleasure, the Holiday Inn Express & Suites Eastland is the perfect place for you. Stroll through historic downtown & visit Eastland County Museum, Law Enforcement Museum, or the beautiful theatrical Majestic Theater. Take in some of the best bass fishing on Lake Leon & visit Lone Star Country Club. Fun in the sun awaits you and your family at the Park Hill Water Park.Eastland is where the new frontier for business begins. Eastland Memorial Hospital, EBAA Iron, Vulcan Material, Eagle Construction and VC Menus are just a few companies that call Eastland home. Birdsong Corporation, Ranger Junior College, and Cisco Junior College are only a short drive away.Unwind in a contemporary decorated guest room or spacious suite & receive the Express Smart Start Breakfast. Free high-speed wired & wireless Internet access is available throughout the hotel. So take time to explore and enjoy Eastland and our Texas Hospitality! ... more   less 
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