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“Very nice hotel” 5 of 5 stars
Review of Hampton Inn Eagle Pass

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Hampton Inn Eagle Pass
2.5 of 5 Hotel   |   3301 E. Main, Eagle Pass, TX 78852   |  
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Ranked #1 of 15 Hotels in Eagle Pass
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“Very nice hotel”
5 of 5 stars Reviewed April 7, 2013 via mobile

I love this hotel because it is very clean..the only thing i hate is thqt they dont do courtesy upgrades.....like late checkouts...over all this hotel is a good place to stay in...breakfast is good too and the staff is alright.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCHAVEZ, General Manager at Hampton Inn Eagle Pass, responded to this review, April 11, 2013
Dear Guest,

Thank you for taking the time to review our hotel and our service. I would like to take this time to explain our late check out policy. Since we have a short time to turn over our guestrooms for the next group of guests, it is sometimes difficult to allow late check outs. However, each scenerio is different and is considered on a case by case basis.
I'm glad you like staying at our hotel and I hope to see you in the future.

Sincerely,

L. Gonzalez
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91 reviews from our community

Traveler rating
    55
    19
    10
    2
    5
See reviews for
18
17
3
36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Shillington, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 6, 2013 via mobile

Very clean, older but well kept hotel, the staff were excellent. I would stay here again if I were to come back to Eagle Pass. The one negative thing I would say is the location of the air conditioner in the room next to the desk was uncomfortable. It blew right in my eyes so I had to turn it off.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCHAVEZ, General Manager at Hampton Inn Eagle Pass, responded to this review, April 8, 2013
Dear Guest from Shillington PA.,

I'm glad you liked our service. We work hard to provide the best customer service in town. Thank you so much for taking time to tell us about your recent stay. Your feedback is greatly appreciated.

Sincerely,

L. Gonzalez

P.S. Hopefully we can come up with a good idea on how to redirect the air from the a/c unit.
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San Antonio, Texas, United States
1 review
5 of 5 stars Reviewed March 13, 2013

Everything is excellent. You will not find a better hotel there, and the price is right. The room is very clean and fresh. They even have mouthwash with the soap and shampoo. In room coffee is good. We had a smoking room, but you would never know! :)

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCHAVEZ, General Manager at Hampton Inn Eagle Pass, responded to this review, April 8, 2013
Dear Candace K,

Thank you for such glowing remarks. It's always rewarding to hear from our guests in such a positive manner. It feels like a big pat on the back for a job well done. I'll make sure the entire staff reads your comments.

Sincerely,

L. Gonzalez
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Fairfield, Texas
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 11, 2013

Front desk recommended restaurant that was fabulous. Good stay. Rooms were very clean and location is easy to find. The staff is very friendly and will help in any way possible. I would recommend you stay here if in Eagle Pass.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida, United States
2 reviews
5 of 5 stars Reviewed March 5, 2013

We ended up with a smoking room. They made extra effort to accommodate our concerns, so that within a short time, the room was not a problem. The rooms were very clean and comfortable. Ernest the host repeatedly went out of his way to be helpful, including restaurant suggestions, driving directions, friendly chatting. We were in the room for 2 days. The breakfast was bountiful. The option of movie channels was limited but having Music Choice on cable was a pleasant surprise. The location is readily accessible to the highways and hospital but not really walking distance to much.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCHAVEZ, Manager at Hampton Inn Eagle Pass, responded to this review, March 7, 2013
Hi Sherri H.

Thank you for taking the time to write such a nice review about our hotel and more specifically about Ernest and his great people skills. Its always rewarding to receive accolades from the people we serve.

I hope we have the opportunity to serve your lodging needs in the future.

Sincerely,
L.Gonzalez
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Noblesville, IN
Senior Contributor
44 reviews 44 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed February 23, 2013

I've spent 4 nights at this Hampton during a business trip. Pretty standard as you'd expect. The best thing I can say about the place is that it is very clean -- my room was spotless and room service did a very good job every single day. The bed and pillows were very good and I slept very well. Hotel was pretty quiet but also it didn't look to have many guests. The fitness center is small but with quality equipment. I had little contact with the staff so I can't really say much about that.

On the negative side... the towels they provide have seen better days. They were not soft at all and most importantly they were way too small -- not hotel standard size. I am a small guy and I could barely wrap a towel around me. The shower was not good, not enough water pressure and the shower head on my bath was not commercial grade, looks like they installed the cheapest ones you could find at Lowe's. The free breakfast was not good and coffee was rather cold. Lastly, the internet access was sub-par. It is nice that it is free, but I rather pay and have decent service. It was way too slow.

Anyways, none of the negative points are deal breakers -- I would not have a problem staying there again but as the title says, I'd try another hotel first.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCHAVEZ, Manager at Hampton Inn Eagle Pass, responded to this review, March 7, 2013
Hello Mr. Manoel G.,

I appreciate you taking the time to tell about your experience at our hotel. It seems you are on the fence about staying with us again due to some of the issues you encounter. Please let me reassure you that we are working deligently to correct this issues and would really like to get a second chance to wow you with our service. To show you our Hamptonality and our southwest Texas hospitality.
Thank you for your patronage and we hope to see you again.

Sincerely,

L.Gonzalez
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San Antonio, Texas, United States
2 reviews
5 of 5 stars Reviewed February 18, 2013

Had a great many stays at the Hampton in Eagle . Ernest the Host is a wonderful customer service professional and has made every stay a great experience. The hotel also maintains a very high standard of cleanliness and professionalism. Thank you to all the staff who operate this hotel for making my time away from home an enjoyable one.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCHAVEZ, Manager at Hampton Inn Eagle Pass, responded to this review, March 7, 2013
Hi Jimmy H. from San antonio,

I just wanted to say thank you for your rave review about our hotel and Ernest’s ability to deliver great customer service.

See you next time.

Sincerely,
L.Gonzalez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Eagle Pass

Address: 3301 E. Main, Eagle Pass, TX 78852
Phone Number:
Location: United States > Texas > Eagle Pass
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Eagle Pass
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Eagle Pass 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Set just off Hwy 57, our Eagle Pass Hampton hotel is just minutes from the Mexico border and the Piedras Negras. With free breakfast and complimentary WiFi along with clean and comfortable rooms, you will feel right at home in our Eagle Pass hotel! ... more   less 
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Also Known As:
Eagle Pass Hampton Inn

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