We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't waste your money!” 1 of 5 stars
Review of Clarion Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Clarion Hotel to your Saves list
Clarion Hotel
3.0 of 5 Hotel   |   1515 N I-35 East, DeSoto, TX 75115 (Formerly MCM Grande FunDome-DeSoto)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #7 of 7 Hotels in DeSoto
Syracuse, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Don't waste your money!”
1 of 5 stars Reviewed 2 weeks ago

Our truck is in the shop and this was the hotel the shop recommended. We were happy to see that it had a pool and hot tub. Well, the pool looks pretty dirty and the hot tub is disgusting.

The wifi wasn't working so we called the front desk to ask why. We were told "the IT guy has been working on it for weeks"! Ugh.

There are better hotels in the area for half the price of this one.

Stayed April 2015, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

21 reviews from our community

Traveler rating
    7
    2
    4
    0
    8
See reviews for
7
2
2
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Lutz, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 4 weeks ago

Very nice hotel nice clean rooms knowledgeable staff excellent breakfast buffet with fresh made to omelets this is my favorite hotel to stay in when I am in the Dallas area it is conveniently located near stores and a short drive from downtown Dallas it is a very nice and quiet place to stay

Stayed April 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Marcos, TX
Top Contributor
101 reviews 101 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I rented a room here because I had a good experience last year at a Clarion in Tulsa. This one had decent rooms, and a bit larger than ones I had previously experienced. The downsides, though. From the lobby you have to walk across the entire building to get to the elevator. And the elevator sounded very rickety. I'm not sure if this building was refurbished by Clarion (Google maps street view from a few years ago shows a different hotel on this property), but I think it was. The elevator sounded rickety, and the little corner where the elevator was looked years older than the rest of the hotel. Also I took advantage of the shuttle which took me to the nearest bus stop so I could go into Dallas. No problem with the outgoing trip. But when I got back, I called, and 30 minutes later called again. Long shot, it took them an hour and 30 minutes before I finally got the shuttle and the driver said the van was out of service for a while. They could have told me that in the first place and I could have asked them for a local cab number. The last thing, not something they could have predicted of course, but the wi-fi was down the entire weekend. I had access to a business center, but it had specific hours and I'm an early morning person. I would have liked to got in it before 6am (the time it was opened.) All in all, it's was an OK hotel, just not up to what I expected from a Clarion.

  • Stayed April 2015, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 2, 2015

These were the words directly from Jerry, Sales Manager / MOD on site for the hotel on February 28, 2015.

I have worked in the hospitality industry for over 11 years, PBX Operator, Front Desk, Sales Administrator - at this hotel when it was a Holiday Inn (owned by -Dimension Development), Group Sales Manager, etc. With all that being said, I am VERY well aware of the legal policies and procedures that can be done to accommodate guests. So when my family decided to have my father's retirement party at this location the guest rooms were the last thing that i would expect to have an issue with. However, on February 28, 2015 me and my entire family were inconvenienced when we arrived at the hotel and Jerry (whom we had met and spoke with SEVERAL TIMES) looked me in my face and told me that he would not be able to give us the rooms that we were CONTRACTED to have. Not only that.... after giving several suggestions on ways to rectify the situation, and confirming with him that this COULD be done.... Jerry s exact words to me....in front of my family as well, were "Yes i could do that....but I choose not to".

  • Stayed February 2015, traveled with family
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, Texas, United States
1 review
5 of 5 stars Reviewed January 10, 2015

My wife and I have had the pleasure of staying here at least once a year for the last 5 years. Unless somebody else was picking up the tab, I wouldn't stay anywhere else. I'd encourage them to let us stay here. We found the place by accident back in '09 and have had nothing but comfortable experience each time. The staff is so genuinely friendly that we have become personal friends with some of the ones that have been there a while. Oscar, that works the front desk is a personal friend of ours now and we always enjoy going down town with the kiddos and watching his band(The Freeloaders) play at some hot spots. If you enjoy live music such as jazz and some cover songs, treat yourself to an awesome experience. If music is not your thing, just ask for suggestions. He has recommended tons of things for us to do, see, and eat and all of them have been spot on.
Back to the hotel. I have stayed at Motel 6's that have cost as much as this place and stayed in high rise hotels downtown in major cities that haven't taken as good care of us. This place is as good as it gets bang for buck. If this place isn't good enough for you, you're too needy. When we travel, everything is easy going and there is certainly not an itinerary. We are about as relaxed and easy going as I imagine it gets and this place is perfect. It's a short drive to everything, easy to get in and out of, easy to find, and close to any store you might need to make a quick run to. Can't elaborate enough about how friendly the staff is. They always treat us as if they haven't had a customer walk in the door in years. Sometimes we get a wild hair to go on random vacations and one of our destinations is Dallas just because of this hotel. It's a six hour drive from Corpus Christi but it's worth it to us if we plan to hang around for 4-5 days. Every time we've stayed here we end up calling down to the front desk and adding at least a couple nights to the stay. The three reasons are, DFW area is awesome and has great food and things to do, The hotel is fun for the kids to hang around if we feel like taking it easy, and we just don't feel like returning home yet.
Give it a try. If you think I'm wrong, checkout and go somewhere else, but I doubt it. The ONLY person I could see being unhappy with this place is the snooty person that acts like a mint should be on their pillow every time they enter the room or imported caviar should be stocked in their fridge. If you can live with those exceptions, you'll be pleased.

Room Tip: Ask to stay in a room away from stairwell doors, ice machines, elevator traffic, coke machines. Basi...
See more room tips
  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idabel, Oklahoma
1 review
5 of 5 stars Reviewed October 11, 2014

Was in town for the NHRA Race in Ennis, Texas. Hotel was a little far from was race but I am glad I chose this paticular location. Rooms were clean and staff was great. Free breakfast was a real hot breakfast with eggs cooked to order. The hotel was located on I35 with easy on and easy off, great location.

Room Tip: Nice clean hotel! High floors with room facing Atrium
See more room tips
  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerry s, Manager at Clarion Hotel, responded to this review, October 13, 2014
Craig,

On Behalf of the Clarion Hotel DeSoto, We would love to take the opportunity to thank you for your kind words you had to stay at our establishment. I will be sure to relay this message to the Clarion Staff on your kind words you had to say about The Clarion Hotel and would love the oppurtunity to book your next reservations for your next trip to dallas for the NHRA.

If you have anything you need from me we are always here be sure to send me an email when beginning to book your next reservation so I can be sure to make your next stay even more enjoyable as a reward for you taking the time to review our establishment.

My email is jerrys@clariondd.com when in need call Jerry indeed!!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 9, 2014

Had a preset contract for tax exempt stay and they refuse to honor it.

Pool was dirty

Hot tub was COLD

Some rooms has mold

Had to daily recard my room key

Hotel broke federal law and had elevator broken down for over 10 hours. One individual from my group broke his knee caring luggage down stairs because elevator broken.

Hotel needs new management, new rooms, new renovation or permanent closure.

Stayed October 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerry s, Manager at Clarion Hotel, responded to this review, October 13, 2014
Stephen,

On behalf of the Clarion Hotel let me formaly apologize for not meeting up to your standards on room accomadations. The staff have had a meeting on the concerns you have listed and are doing everything within our power to accomadate our guest for future stays. We at the Clarion were unprepared for the elavator to break and as the service man had made us aware there was nothing we could have done to prevent such an incident it went out sunday afternoon and we had it replaced by Monday Morning and operational by 11am. Our staff apologizes for lack of service and is striving everyday to make and grow into a better company and we hope you will reach out to us in regards to these problems so that we could help to accomadate you in the future.

Thank you

Jerry Sanders
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Clarion Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Clarion Hotel

Address: 1515 N I-35 East, DeSoto, TX 75115 (Formerly MCM Grande FunDome-DeSoto)
Phone Number:
Location: United States > Texas > DeSoto
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in DeSoto
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 145
Official Description (provided by the hotel):
Our multi-million dollar renovation has made the Clarion Hotel one of the finest hotels in the Dallas area. Whether you're traveling for business or pleasure, you'll find something for everyone. Friendliness, Cleanliness and Impeccable Service. That's our promise to you.And when we say Affordable Luxury, we mean it. At the Clarion you'll enjoy our full service restaurant including FREE hot breakfast buffet with eggs cooked-to-order. Get away from it all in the Bobbisox lounge or relax and watch the kids have the time of their lives in the Fun Zone Complete with Ping Pong Tables Arcade Machines and our indoor playground, pool and hot tub.We may be affordable, but you'll find all the accommodations you would expect from any luxury hotel, including spacious guest rooms with the most comfortable beds on the planet and luxurious synthetic down bedding. Other amenities include wireless and high-speed Internet service, luxurious executive suites, Remodeled fitness center with all new Precor equipment. Need a ride not to worry here at the Clarion Hotel we implement our shuttle service to meet your needs with scheduled pickups and drop offs at many local corporations along with scheduled shuttle runs to your favorite market within a 5 mile radius... ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Priceline, Cheap Tickets, Choice Hotels, Orbitz, Agoda, Hotwire and Hotels.com so you can book your Clarion Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mcm Grande Fundome-Desoto Hotel Desoto

Owners: What's your side of the story?

If you own or manage Clarion Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.