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“Totally impressed!” 5 of 5 stars
Review of BEST WESTERN PREMIER Crown Chase Inn & Suites

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BEST WESTERN PREMIER Crown Chase Inn & Suites
3.0 of 5 Hotel   |   2450 Brinker Road, Denton, TX 76208   |  
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Ranked #1 of 24 Hotels in Denton
GreenLeadersBronze level
LA
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
“Totally impressed!”
5 of 5 stars Reviewed March 22, 2012

You would never know you were staying at a Best Western. They've done a great job at "value priced upscale". Very comfortable room furnishings and bed. Clean, clean, clean!

My only negative was the breakfast buffet....food was average at best.

Will definitely stay here again.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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471 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • Any
English first
San Diego, California
Top Contributor
91 reviews 91 reviews
62 hotel reviews
Reviews in 66 cities Reviews in 66 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed March 8, 2012

We really liked the quiet temperature controls for the room, the overall layout, and...the ceiling fans. This is the first property of this type that we've had the overhead fans, and they really added to our comfort level for sleeping. Our expectations were exceeded overall, with nice linens, good toiletries, very quiet, and an overall ambiance that was relaxing. We don't chose hotels based on what is offered for breakfast, but we would note, as other reviewers have, that the breakfast at this hotel was a disappointment, a bit of a negative last impression.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2012

Very nice hotel. I travel quite a bit for business and was quite pleasantly surprised at how nice this place is. The decor of the hotel is lovely, there is a very nice breakfast, free wi-fi and free use of business center with pcs and printer. The rooms are spacious, nicely decorated and very clean. It was one of the best hotel values I have experienced in a long while.

I hope that Best Western continues this trend of the Premier level of hotels. I will be on the lookout for these in other cities and would highly recommend to others.

Last, I would like to say that the staff at this location was wonderful. All that I came in contact with were pleasant, helpful and made me feel comfortable there.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississippi
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 12, 2012

I recently stayed at the Best Western in Denton Texas and was pleasantly surprised. I have to admit it has been years since I have stayed at a Best Western and didn't realize that some were this nice. The lobby and reception area was spacious and clean. The rooms were above expected with vessel sinks, jetted showers, spacious closets and a nice kitchen area. The television was huge and I really like the suite feeling with couch separate from the bed. There were several restaurants within close walking distance and the daily breakfast had several hot items including an omelet station. This is a definite value for the money. I will definitely stay here on my next visit to Denton. My only complaint would be that the front desk staff person on duty at the time of my arrival was not very friendly or helpful. She was somewhat put out when we requested eating utensils for a quick meal purchased in the refreshment area of the lobby. I'm not quite sure how she expected us to eat these otherwise. The breakfast staff person however was very friendly and helpful.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helmhotelsgroup, General Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review, February 13, 2012
Thank you for taking the time to write such a positive review of our hotel. We strive for excellence for each of our guests' stays, so we will take your comments very seriously on improving your next stay. We hope to see you again very soon!
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Allentown, Pennsylvania
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 12, 2012

My daughter was a college student in Denton TX and I have now had 3 occassions to stay at the BW Premier in Denton TX. I used to stay at a different BW. To be honest. the BW Premier is a wonderful hotel. It is one of my favorites. On this past trip I also stayed at a more costly Holiday Inn, which was recently remodelled, in Austin TX. No comparison. The BW Premier was much, much better. Staff are incredibly accommodating. Breakfast was excellent. I guess my only complaint is that I prefer a darker, bolder roast of coffee! My wife and I now look for the BW Premier line when travelling. There are not many but if we find one, we will stay there. Back to Denton, again, wonderful property. I would stay there again and again except my daughter no longer lives in Denton and I will probably not be venturing back there for a long, long while. But, if I were, this is the hotel where I would stay.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helmhotelsgroup, General Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review, February 13, 2012
Thank you so much for your kind remarks! As to the coffee, we are currently evaluating our coffee and will take your suggestions very seriously through the process. We hope that you can make up a excuse to return to Denton so that we can host you again!
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Houston, Texas
Top Contributor
116 reviews 116 reviews
42 hotel reviews
Reviews in 59 cities Reviews in 59 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 29, 2012

This is by far the nicest Best Western I've ever seen. I don't usually stay at this chain but decided to give it a shot based on the Tripadvisor reviews. The hotel was very much a pleasant surprise - very modern & contemporary looking which is quite different from most other BW hotels. This particular BW is the premiere class which is supposed to be a more upscale level of hotel.
The rooms were very contemporary as well .... Looked a lot like a European boutique hotel. The bedding was very nice and the rooms had very nice features such as a wall mounted flat screen, heat lamp in the bathroom and a make-up mirror. The towels were higher quality than most hotels in this class. The room was very quiet with no highway noise.

The only negative about the hotel was in relation to the complimentary breakfast area. The area was not very clean and the food quality and selection was mediocre at best. I realize the food was included in the room rate but the dirty tables and grumpy breakfast hostess definitely detracted from the overall score I would have given for the hotel.

I would recommend this BW over the Hilton Garden which is right next door. I stayed at the HG two days earlier and gave it a lower score.

This BW definitely has the potential for a 5 rating if they improved the food service and quality.

The service rating of 2 was based on the breakfast staff. The front desk staff was very polite and helpful.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helmhotelsgroup, Vice President of E-Commerce/PR at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review, January 31, 2012
Thank you for your kind response. Superior customer service is certainly our goal, and if we're running short in the breakfast area, that is something that we will work on. We can never expect to meet our goal without your comments and reviews, so we thank you for bringing it to our attention. We hope that you choose to stay with us again soon!
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Austin, Texas
Top Contributor
237 reviews 237 reviews
57 hotel reviews
Reviews in 61 cities Reviews in 61 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed January 19, 2012

I think a lot of the reviews for this hotel as suspect (lots of reviewers where this was there only review) but I admit this is a nice place! It is arguably the nicest hotel in Denton, given the choices. The lobby is cool space and the breakfast area is nice, though the food choices were not very fresh (mystery fruit). The rooms are huge and very quiet. There is individual climate control and ceiling fans. The bathroom is beautiful and good sized. I found the beds a bit too soft, but I am particular, I suspect most people will like the beds. There is a beautiful outdoor pool with a waterfall, weather was too cold to use it during my January 2012 stay but I am sure it is nice when the weather is warm. The immediate area has a Texas Redhouse, Red Lobster and Olive Garden - I recommend skipping these and heading downtown to the unique restaurants near the square and along Hickory Street, it is only about a 5 minute drive from the hotel.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helmhotelsgroup, Vice President of E-Commerce/PR at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review, January 25, 2012
Thank you so much for your review of our hotel. It is always our goal to provide the best in customer service, and so we encourage each guest to write a review so that if we aren't the best, we can take the proper steps to be the best. We sincerely hope that you will come back when it's warmer and give our pool and our fruit another try!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Crown Chase Inn & Suites

Address: 2450 Brinker Road, Denton, TX 76208
Phone Number:
Location: United States > Texas > Denton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Denton
#1 Business Hotel in Denton
#1 Romantic Hotel in Denton
#1 Family Hotel in Denton
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PREMIER Crown Chase Inn & Suites 3*
Number of rooms: 74
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PREMIER in Denton Texas. With its savvy architecture and chic design, you are sure to never look at a Best Western the same again. ... more   less 
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Also Known As:
Best Western Premier Crown Chase Inn And Suites
Best Western Premier Crown Chase Hotel Denton

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