I have been staying for business for the past few days and I will be here for the next few weeks. As a business traveler who is here everyday for a very long time, I see a lot of the things that normal travelers don't.
First, the rooms are always in great condition. I've never come into a Courtyard and had it be dirty, smelly, or wrecked. This is partially why I stay at Marriotts. The check-in process is always smooth and I've never had problems with noise or privacy.
Second, the facilities look nicer than other Courtyards around the nation. I really do like the appearance, the outdoor patio, the pool area, and the lounge. It definitely feels very Texas.
Last, the service here is very good, but I have noticed that they have consistently made errors on food orders and billing issues. Consistently, for a week, my colleague's breakfast had small errors (fruit instead of potatoes, potatoes instead of fruit) and the last time I checked out there was a small error with my room charges that took some time to clear up.
To their credit, they fixed all of these errors and that's why I'm rating them very good. I am not docking them for these errors (everybody makes mistakes), I'm docking them for the consistency of the errors. For me, a rating of 5 must be pretty well put together and...this place is almost there.
I will definitely stay here again.
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- Also Known As:
- Courtyard By Marriott Denton Hotel Denton