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“Great place to stay in Decatur” 5 of 5 stars
Review of Candlewood Suites Decatur Medical Center

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Candlewood Suites Decatur Medical Center
2.0 of 5 Hotel   |   601 W Thompson Rd, Decatur, TX 76234   |  
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Ranked #3 of 13 Hotels in Decatur
Katy, Texas
Top Contributor
101 reviews 101 reviews
24 hotel reviews
Reviews in 58 cities Reviews in 58 cities
105 helpful votes 105 helpful votes
“Great place to stay in Decatur”
5 of 5 stars Reviewed March 24, 2013

Recently stayed here for the second time while running in a marathon that is held just north of town with a couple of friends. Needless to say if I run the race next year I will be staying at the same Candlewood Suites again.
I do not really know how old the property is but I have paid much more to stay in hotels that are not nearly as clean. This property still is very well upkept. I did see a previous review that said the total opposite and have no idea what they were looking at. We used the pool area both nights we were in town and it still looked as if the hotel opened only a few weeks ago! The hallways as well as the rooms are immaculate.
The staff has always been very personable and helpful. Never has there been an issue with check in or any request that we have had.
No, they do not have any type of breakfast but there are many options within a half mile. Those usually provide a better selection than most chain hotels can as well.
Bottom line is that this seems to be a well managed property with a friendly staff at a very reasonable choice. I personally hope that they keep it that way.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie T, Director of Sales at Candlewood Suites Decatur Medical Center, responded to this review, April 7, 2013
Thank you for your review of the award winning Candlewood Suites in Decatur Texas. Our goal is to go above and beyond with every guest and provide outstanding service. We will be sure to share your comments with the entire staff. We look forward to your next visit.
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35 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Texas
1 review
5 of 5 stars Reviewed March 5, 2013

Wise Choices Pregnancy Center in Decatur was invited to use the meeting room at Candlewood Suites in Decatur, Texas to host our prayer dessert for our upcoming Gala. They were very gracious and provided the room, tables, chairs, ice and everything we needed to make our evening very pleasant. This was done without charge to us as we are a non-profit center.

Thanks to Laurie Tilley for making this possible. We appreciate this business in Wise County and the support they give to us.

Janis Alling

Room Tip: We did not stay in a room, but the meeting room was offered to us as a community service by Laurie T...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boyd TX
1 review
1 of 5 stars Reviewed October 9, 2012

We stayed at this motel due to a family member being admitted to the hospital. We paid $139/ night...totally not worth it !!!!! lumpy pillows... sheets were stained and the walls had scuffs on them.... and the work crew staying there did not make my wife feel safe at all.
This motel does not serve breakfast or even a donut...for a 139 bucks thats the least they can do !!!!!!!!
staff was completely indifferent and did not even bother to get up from their chair when anyone walked by.....i have stayed in many hotels and even a motel 6 clerk will greet you coming and going.
The nurses at the hospital told us that we should have gotten the hospital rate for patients and family...when we brought this to the desk clerks attention she gave us attitude...when asked to speak with the manager the owner refused to speak with us.
The only bright spot was the houskeeping staff...they were polite and gave us extra towels.

Room Tip: Rude staff... not clean
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie T, Director of Sales at Candlewood Suites Decatur Medical Center, responded to this review, October 12, 2012
Dear valued guest,
Thank you for taking the time to leave this review so we can address any problems that occurred during your stay.
I would like to extend my sincere apologies for not meeting your expectations. As a IHG award winner we pride ourselves on quality and service. All problems will be brought to the General Managers attention. We would love the opportunity to welcome you back so you can enjoy the relaxing atmosphere and service we are known for. Please feel free to call the Sales office at 940-627-5480 ext. 551 next time so we can personally make sure you are taken care of.
Sincerely,,
Candlewood Suites Decatur TX Management team.
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Decatur, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2012

Great location! Very Clean! Awesome job this hotel! I very much recommend Candlewood Suites!! It was in the perfect location in Decatur, TX! Around all of the shops & eating places! It was a home away from home!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie T, Director of Sales at Candlewood Suites Decatur Medical Center, responded to this review, October 10, 2012
Thank you for sharing your nice comments. It was a pleasure to be your hosts!! We look forward to welcoming you back again soon to Candlewood Suites Decatur Texas.

Warm Regards, Your award winning Candlewood Suite Team.
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Monroe, Georgia
1 review
5 of 5 stars Reviewed September 28, 2012

I would recommend the Candlewood to any one. Very nice people, staff, and clean people.I need to come back for 1 month to 6weeks, and I now know where to stay.I also have family in the area, to visit, but it is nice to have your own living quarters. Thank you for making my stay great..

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie T, Director of Sales at Candlewood Suites Decatur Medical Center, responded to this review, October 2, 2012
Thank you for your kind words. We take pride in ourselves on being the best extended stay hotel in Decatur Texas. We like to consider all of our guests part of our award winning family. We look forward to being your host again in the near future. I will be sure to share your comments with the staff.

Warm Regards,
Your award winning team at Candlewood Suites Decatur Texas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Texas
1 review
5 of 5 stars Reviewed September 17, 2012

The staff at this hotel is above stellar. Besides offering free washer and dryer usage, this hotel has all the comforts of home (stove, microwave, full-sized refrigerator). I recommend this hotel if you are looking for a clean, friendly, and quiet environment.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie T, Director of Sales at Candlewood Suites Decatur Medical Center, responded to this review, September 21, 2012
Hi Anthony, Thank you for taking the time to share your comments with us. We are happy you enjoyed your stay with us. We take pride in ourselves as the best extended stay hotel in Decatur TX. We hope you will visit us again real soon!!!

Regards,
From your award winning team at Candlewood Suites Decatur Texas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnetonka, Minnesota
1 review
5 of 5 stars Reviewed September 13, 2012

Very nice stay. The staff was very helpful, especially the GM and the director of sales. A couple nice touches were the TV in the elevator, and the recliner in the room. I'm in Decatur once a year, and I plan on staying here again.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie T, Director of Sales at Candlewood Suites Decatur Medical Center, responded to this review, September 20, 2012
Thank you for the GREAT review - we're so happy you enjoyed your visit to the Candlewood Suites Decatur TX. We look forward to welcoming you back again in the near future.

Warm regards from your friends at Candlewood Suites Decatur TX.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Decatur Medical Center

Address: 601 W Thompson Rd, Decatur, TX 76234
Phone Number:
Location: United States > Texas > Decatur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in Decatur
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Decatur Medical Center 2*
Number of rooms: 82
Official Description (provided by the hotel):
Nestled in the heart of Decatur, Texas the Candlewood Suites Medical District is the perfect place to relax and unwind with our customer service oriented staff. Our 82 beautiful guest rooms offer the perfect combination of convenience, comfort, and southern hospitality. Let us be your home away from home!! ... more   less 
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