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“Nice Westin property in prime location” 4 of 5 stars
Review of The Westin Galleria Dallas

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The Westin Galleria Dallas
4.0 of 5 Hotel   |   13340 Dallas Parkway, Dallas, TX 75240   |  
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Ranked #14 of 188 hotels in Dallas
GreenLeadersSilver level
Frisco, Texas
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Nice Westin property in prime location”
4 of 5 stars Reviewed July 29, 2013

I stayed here with my wife on our anniversary. The hotel is very nice and connected to the Galleria. I have SPG status and they upgraded us to a very nice suite. When we got to the room there was a dark stain right in front of the door (looked like coffee). I called and they sent someone up and cleaned it up right away. Unfortunate that housekeeping didn't get it fixed initially. The bathroom in the suite was very cool with a whirlpool tub right next to the windows. The pool area is pretty lame and is in a bad location. It was completely shaded by 4:30 PM in July. Not ideal for laying out. Overall though nice property. The club lounge has a good happy hour with snacks and the breakfast was nice as well. More "modern" in design than most Westins.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, August 2, 2013
Hi dsuter,
Thank you for reviewing your recent stay with us at The Westin Galleria Dallas. We are so pleased you enjoyed your overall stay with us and were able to take advantage of our prime location within the Galleria Dallas shopping center complex. Your comments regarding the pool are much appreciated, and we will certainly consider adjustments we can make during our next renovation.

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
The Westin Galleria Dallas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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564 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
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English first
Beaumont, Texas
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 28, 2013

I have stayed at this hotel several times over the years, always for a business seminar. I have always found the staff and accommodations excellent, and this trip was no different. The front desk staff, bell captain, valet, all were very friendly and accommodating. Room service was quick and food was delicious. Room was very spacious, and the bed very comfortable. Had the added convenience of having the Galleria Mall attached, so there was somewhere to walk around just to get out of the room, and to get a quick bite for lunch. I recommend this hotel whole-heartedly!

Room Tip: Rooms which overlook the Dallas Parkway have a better view.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, July 31, 2013
Hi DavidWB95,
We are so pleased that we exceeded your expectations on your stay with us at The Westin Galleria Dallas. Thank you so much for your valuable feedback as it is always nice to hear when one of our repeated guests has another memorable experience with us. Thank you for your loyalty, and we look forward to welcoming you back.

Sincerely,
Courtney Morrow
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San Antonio, Texas
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 27, 2013 via mobile

The hotel is right in the mall which is obviously very convenient for great shopping. We stayed one night while in town for. A concert. The staff at the front desk was very nice and even offered complimentary water. Room was clean and spacious. I've heard others complain about the construction in the area. There is construction still going on but it was honestly not a big deal for us and we had no problems coming or going. Would 100% stay here again when back in Dallas!

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, July 31, 2013
Hi spyingeyes,
Thank you for your review. We are so happy to hear that our property met your needs while you were with us at The Westin Galleria Dallas. Come back and see us again soon!

Sincerely,
Courtney Morrow
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League City, Texas
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2013

I stayed for one night while attending a seminar in the hotel. Hospitality from arrival to departure was excellent. The hotel was clean, well kept, has a friendly staff, and great location.

The Westin Galleria Dallas will definitely be at the top of my list if I return to Dallas.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, August 2, 2013
Hi KeithES,
It is so nice to hear that our amenities, prime location and top notch service exceeded your expectations while you were with us for your recent stay at The Westin Galleria Dallas. We look forward to welcoming you back.

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton Park, New York
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 22, 2013

I have stayed in Westin Hotels in nearly 20 cities and would have to rate this one among, if not the, best. We got upgraded to a Starwood Preferred room and were happy to see a spacious yet uncluttered room with a magnificent view. The shower was absolutely top-notch with the raindrop shower head and mattress was as new as could be expected for a hotel. The staff were always exceptionally friendly and very accommodating. Location is great with an Oceanaire in the hotel that was fabulous. Wonderful outdoor pool & bar area, and the fitness center was as good as they come. Had a wonderful stay and will most definitely re-book next time I'm in the area.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, July 25, 2013
Hi Jon P,
Thank you for reviewing your recent stay with us at The Westin Galleria Dallas. It's so nice to hear that you were able to take advantage of our luxurious Westin Heavenly Shower II as well as our other top notch on-property amenities and features. We look forward to welcoming you back.

Sincerely,
Courtney Van Amburgh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 21, 2013

Having stayed at this location many times, it offers a great location tied to the Galleria mall. It is simply a matter of minutes to go shopping and to get food (many restaurant choices). The lobby is clean, fun. The rooms are clean and updated. You need a car for this hotel. It's quite a drive from DFW.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, July 23, 2013
Hi CAgal_13,
Thank you for reviewing your recent stay with us at The Westin Galleria Dallas. We look forward to welcoming you back in your future travels!

Sincerely,
Courtney Van Amburgh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Top Contributor
66 reviews 66 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 19, 2013

My last minute booking put the hotel at a disadvantage in dealing with an elite frequent stayer. The MOD handled it as though it were routine and everything went as smooth as silk. It's all about the attitude of the staff and the leadership of the staff. The very wet weather outside did not damper our experience! All went without a hitch.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, July 23, 2013
Hi shoepeddler,
Thank you so much for your excellent review of your experience with us at The Westin Galleria Dallas during your recent stay. We look forward to having you back with us again soon.

Sincerely,
Courtney Van Amburgh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Galleria Dallas

Address: 13340 Dallas Parkway, Dallas, TX 75240
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Dallas
#10 Luxury Hotel in Dallas
#11 Business Hotel in Dallas
#12 Family Hotel in Dallas
#18 Romantic Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Galleria Dallas 4*
Official Description (provided by the hotel):
The Westin Galleria Dallas is the gateway to all points north, south, east and west in the Metroplex. Enjoy access to the best shopping, dining, and entertainment in prestigious North Dallas. ... more   less 
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Also Known As:
The Westin Galleria Dallas Hotel Dallas
Westin Galleria Dallas
Westin Dallas
Dallas Westin

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