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“Great hospitality” 5 of 5 stars
Review of The Westin Galleria Dallas

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The Westin Galleria Dallas
4.0 of 5 Hotel   |   13340 Dallas Parkway, Dallas, TX 75240   |  
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Ranked #14 of 188 hotels in Dallas
League City, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Great hospitality”
5 of 5 stars Reviewed July 22, 2013

I stayed for one night while attending a seminar in the hotel. Hospitality from arrival to departure was excellent. The hotel was clean, well kept, has a friendly staff, and great location.

The Westin Galleria Dallas will definitely be at the top of my list if I return to Dallas.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, August 2, 2013
Hi KeithES,
It is so nice to hear that our amenities, prime location and top notch service exceeded your expectations while you were with us for your recent stay at The Westin Galleria Dallas. We look forward to welcoming you back.

Sincerely,
Courtney Morrow
Marketing & Social Media Manager
The Westin Galleria Dallas
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532 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Clifton Park, New York
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 22, 2013

I have stayed in Westin Hotels in nearly 20 cities and would have to rate this one among, if not the, best. We got upgraded to a Starwood Preferred room and were happy to see a spacious yet uncluttered room with a magnificent view. The shower was absolutely top-notch with the raindrop shower head and mattress was as new as could be expected for a hotel. The staff were always exceptionally friendly and very accommodating. Location is great with an Oceanaire in the hotel that was fabulous. Wonderful outdoor pool & bar area, and the fitness center was as good as they come. Had a wonderful stay and will most definitely re-book next time I'm in the area.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, July 25, 2013
Hi Jon P,
Thank you for reviewing your recent stay with us at The Westin Galleria Dallas. It's so nice to hear that you were able to take advantage of our luxurious Westin Heavenly Shower II as well as our other top notch on-property amenities and features. We look forward to welcoming you back.

Sincerely,
Courtney Van Amburgh
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california
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 21, 2013

Having stayed at this location many times, it offers a great location tied to the Galleria mall. It is simply a matter of minutes to go shopping and to get food (many restaurant choices). The lobby is clean, fun. The rooms are clean and updated. You need a car for this hotel. It's quite a drive from DFW.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, July 23, 2013
Hi CAgal_13,
Thank you for reviewing your recent stay with us at The Westin Galleria Dallas. We look forward to welcoming you back in your future travels!

Sincerely,
Courtney Van Amburgh
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new york
Top Contributor
65 reviews 65 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 19, 2013

My last minute booking put the hotel at a disadvantage in dealing with an elite frequent stayer. The MOD handled it as though it were routine and everything went as smooth as silk. It's all about the attitude of the staff and the leadership of the staff. The very wet weather outside did not damper our experience! All went without a hitch.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, July 23, 2013
Hi shoepeddler,
Thank you so much for your excellent review of your experience with us at The Westin Galleria Dallas during your recent stay. We look forward to having you back with us again soon.

Sincerely,
Courtney Van Amburgh
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Kingsport, Tennessee, United States
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 17, 2013

The staff at this hotel is the BEST that I have ever experienced!!!!!!!!!! The Executive Club Lounge is WELL WORTH IT!!!! The food was excellent, very clean and homey feeling. The waitress/server was from Croacia and had a beautiful accent, she was so friendly and made myself and our entire family want to go back every morning during our stay, just to spend time with her! She did a wonderful job and did not make it seem like she was working, she truly enjoys what she does!

Room Tip: Executive Club Lounge....
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, July 23, 2013
Hi Kyle B,
We are so pleased we exceeded your expectations while you were with us during your recent stay at The Westin Galleria Dallas. Our staff works very hard to ensure memorable and top notch service is given to our guests, so your feedback is very well received. We look forward to having you back with us.

Sincerely,
Courtney Van Amburgh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 16, 2013

We stayed there for 10 nights. The in-room dining and housekeeping are excellent. Found cockroach crawling in bathroom late one night and they sent someone up immediately to take care of it and then gave us free in-room breakfast the next morning. The beds are excellent; just right for stiffness. There is a seating area in the room that my daughter loves; overlook the highway but yet, the road noise is barely noticeable. The other plus is that this hotel is connected to a huge mall. The mall has many fast food and dining restaurants. In a hot summer Dallas day, no need to go outside in order to get a meal. For family with small children, it is also worth noting that there is a play area in the mall; convenient for little ones to burn off some energy. The only improvement that I can think of is that the parking is a bit far. Has to go outside and walk down stairs in order to access the garage; this is not easy for dragging luggages and little ones in hot hot Dallas summer weather. Thus, I took off one star. Overall, I would stay there again for long haul but would consider paying for valet parking next time.

Room Tip: Ask nicely for a room in the higher floors; you will get a great view of Dallas.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, July 23, 2013
Hi tmelon,
Thank you for your feedback. We are so pleased to hear that you enjoyed your overall experience with us, and I appreciate the information you provided in regards to the pest you found, which, although uncharacteristic of our property, is something we will certainly connect with our operations team on. Occasionally during the hottest summer months in Texas we do take additional precautions with regard to insects and we will certainly look into it. If given the opportunity, we would love to have you back with us again.

Sincerely,
Courtney Van Amburgh
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Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 10, 2013

Came here for a night away from the kids. Had dinner at the Oceanaire in the lobby of the hotel which was fantastic. Valet is a bit pricey at 24 a night but its the Galleria and you kind of expect that.

They had these great fresh squezzed juices for us as we checked in which was a nice touch.

Check in was easy. Booking was easy. Staff was nice. Bed was comfy. What else do you want for $99 and connected to the Galleria? I will go back.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingalleria, Director of Sales at The Westin Galleria Dallas, responded to this review, July 15, 2013
Dear Beachcomber 1016,

Thank you so much for your generous review of The Westin Galleria Dallas. We appreciate the detailing of such a great experience.

Sincerely,
Andrea
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Additional Information about The Westin Galleria Dallas

Address: 13340 Dallas Parkway, Dallas, TX 75240
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Dallas
#10 Luxury Hotel in Dallas
#16 Business Hotel in Dallas
#16 Romantic Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Galleria Dallas 4*
Official Description (provided by the hotel):
The Westin Galleria Dallas is the gateway to all points north, south, east and west in the Metroplex. Enjoy access to the best shopping, dining, and entertainment in prestigious North Dallas. ... more   less 
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Also Known As:
The Westin Galleria Dallas Hotel Dallas
Westin Galleria Dallas
Westin Dallas
Dallas Westin

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