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“Great hotel with excellent shopping and dining options” 4 of 5 stars
Review of The Westin Galleria Dallas

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The Westin Galleria Dallas
4.0 of 5 Hotel   |   13340 Dallas Parkway, Dallas, TX 75240   |  
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Ranked #9 of 190 Hotels in Dallas
GreenLeadersSilver level
Denver, Colorado
Top Contributor
78 reviews 78 reviews
67 hotel reviews
Reviews in 41 cities Reviews in 41 cities
72 helpful votes 72 helpful votes
“Great hotel with excellent shopping and dining options”
4 of 5 stars Reviewed March 30, 2013

I stayed at the Westin Galleria for a 3 day work conference and have nothing bad to say about it. The hotel is attached to a large mall which is very convenient for shopping or eating. The onsite restaurants were high end, and I highly recommend the Oceanaire Seafood Room if you are looking to treat yourself. The Second Floor lounge is great for a drink.
The standard rooms were modern and clean. The center of the hotel is a square with the pool in it, which was my view. Other people had higher up floors facing the other direction and said the views were great from up there. Customer service was outstanding.

Room Tip: Rooms not facing the pool will have some better views
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, April 4, 2013
Hi Mnree7,
Thank you for reviewing your recent stay with us. It's so nice to hear you had pleasant experience with us and that our service and excellent location stood out to you. Come back soon!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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626 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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English first
Jackson, Mississippi
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 25, 2013

Our stay at the Westin Galleria this weekend was absolutely wonderful. We arrived around midnight, self parked and was checked in without any issues. The staff and valet were always cordial and very helpful even in the midnight hour. Our room was on the 11th floor and once we opened the door the view was great. The room and bathroom were both very clean and smelled fresh. The bed was comfortable, oh so comfortable. The window seat was our most favorite spot, big enough to really relax and take in the view. There was alway something going on in the hotel, so the first 4 floors were busy with people coming and going but once you reach your room its super quiet. You dont hear doors slamming or people in the next room talking so you get a great nights sleep. The restaurant in the lobby is a top pick and attracts more than hotel guests with its great food, drinks, and atomsphere. The Galleria attached was a big plus because of all the stores and dining. Location of the Westin makes it ideal beacuse there are shops, stores, and tons restaurants for every taste. Here you will not go wrong. And the parking spaces in front of the hotel are free over night so if you dont valet, dont worry.

Room Tip: Rooms on the upper floors facing the Dallas Tollway offer a nice view at night.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, April 4, 2013
Hi cynthia o,
We are so pleased that we exceeded your expectations during your stay with us at the The Westin Galleria Dallas. As we always strive to provide top-tier service for all of our guests during their stay with us, we truly value and appreciate your feedback. We look forward to having you back with us!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 19, 2013

If you want to shop at the Galleria, then this hotel is in a good location. It was incredibly busy in the lobby and at the valet stand, but I have to say the valets did a great job keeping up. The room was pretty generic, but it was clean and spacious. The bed was not heavenly. The pool was not good. This definitely is not one of Westin's top properties, but the service was very good and the price was right.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, April 4, 2013
Hi leon70_11,
We appreciate your review of your recent stay with us at the The Westin Galleria Dallas. The comments you provided are very helpful and we are pleased to hear you had a pleasant experience with us during on your trip. We look forward to having you back with us in the future!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Switzerland
Top Contributor
51 reviews 51 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 14, 2013

Best part of the hotel is the location right on the Galleria Shopping mal. Other hotels say that they are on the mall but this is the only one which is actually connected to it. Rooms are OK but nothing to rave about. Breakfast is good but again nothing special. The service is OK too, the staff were all trying to help but not on the ball a lot of the time. All in all, works, nothing to complain about but also nothing special and no charm whatsoever. I gave them the four stars at a push. Remains to be said that this hotel is very popular for functions and was always very busy with balls etc. which also means that ofter all rooms are booked. If you go to the area, it's one of the better choices to stay at. Would I stay in the area if I had a choice? - no.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, March 15, 2013
Hi 100daysperyear,
We appreciate your review of your recent stay with us. Although we are glad that we met your needs, we always strive to exceed our guests' expectations, so your feedback is helpful at showing us areas of potential improvement in the future. We look forward to having you back with us.

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 11, 2013

I was very excited to learn we were staying at the Westin for business. Check in was terrific and I was offered extra points if the room wasn't cleaned during my two night stay. I was impressed with this offer and accepted the points.

My room was on the end and very small. It also overlooked the Mall roof. Not very impressive. The bath was very well equipped and had a large walk in shower.

I was disappointed when my room was cleaned the first day and wondered why they asked me about the special extra points offering if they were going to clean the room anyway.

My co-worker showed me her room which was three times larger than my room, that was very disappointing.

This is a great hotel in a terrific area, make sure you don't get a tiny end room, they are only big enough for a king bed and not much else. Enjoy your visit.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, March 15, 2013
Hi abby m,
Thank you for your review. We are sorry you did not receive the room you would have hoped for; however, we wish you had contacted our front desk upon your arrival so that we may have had the opportunity to transfer you to another room if we had the availability to do so. We always strive to ensure our guests are fully satisfied. If given the chance, we would love to have you back with us in the future.

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 11, 2013 via mobile

Quick one night stopover en route to West Coast. Check in efficient, room clean and a good size. Very good shower but could have done with extra towels. Access to the mall very efficient and limited but good quality selection of restaurants. Check out very efficient also. Ideal for a quick business stop but a it lacking in character I think.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, March 15, 2013
Hi Ritchie S,
Thank you for your review. We apologize that you did not have the quantity of towels that you hoped for while you were with us. As we strive to ensure our guests receive top level service, we do hope you reached out to our front desk team so we could have had the opportunity to make it right with you while you were with us on-property. We look forward to having you back with us in the future.

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Top Contributor
135 reviews 135 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed March 11, 2013

This hotel has recently undergone a renovation. In the past the rooms were rather small, but now
they are quite spacious and comfortable. The whole hotel has a much more modern look to it
as well. The staff is good and the facilities are good as well. They have a nice workout center which is clean and has lots of equipment. The second floor restaurant is a delight with good food at all times of the day. In the evenings on the weekends it is a popular place for drinks. The wifi is free only on the second floor. They charge a fee in the rooms of about $10. They should rethink that policy to make wifi free for registered guests in their rooms. The location of the hotel is wonderful, with the Galleria Mall literally connected to the hotel. On a stormy day, one never needs to leave the facility. They have valet parking (for about $25 per night) but there is plenty of parking in the garages underneath and nearby the hotel. Overall we enjoyed our stay and would go back.

Room Tip: Corner rooms are a little roomier and quiet.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, March 15, 2013
Hi jjc34,
Thank you for your comments. We are pleased to hear that our property met your needs and that you were able to take advantage of our excellent location within the Galleria Dallas shopping center complex. We look forward to having you back with us.

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Galleria Dallas

Address: 13340 Dallas Parkway, Dallas, TX 75240
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Dallas
#7 Luxury Hotel in Dallas
#8 Business Hotel in Dallas
#10 Family Hotel in Dallas
#12 Romantic Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Galleria Dallas 4*
Number of rooms: 448
Official Description (provided by the hotel):
The Westin Galleria Dallas is the gateway to all points north, south, east and west in the Metroplex. Enjoy access to the best shopping, dining, and entertainment in prestigious North Dallas. ... more   less 
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Also Known As:
The Westin Galleria Dallas Hotel Dallas
Westin Galleria Dallas
Westin Dallas
Dallas Westin

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