We recently stayed at this hotel for 2 nights on 3rd Jan and were very disappointed with our stay.We requested a room away from the lift area (bearing in mind I had booked this hotel back in July so they had plenty of time to sort out my request) and we were two rooms away from the lift area so we were kept up with the noise from people getting in an out of the lift. The walls were so paper thin we could clearly here the people's conversation in the adjacent room. We requested a non smoking room/floor and we were getting smoking fumes into our room. Our room stank of cigarette. They have a coffee machine in the room to use however no milk so I phoned to request some milk and they were going to charge me $7 for a glass! I mean c'mon, a dash of milk for someone's tea or coffee should be included in your room cost. The only plus about this hotel is it is attached to the Galleria Mall. I wrote a complaint in their feedback form as we checked out in the early hours of the morning so we did an express check out. We were not contacted or followed up regarding the feedback either.
- Official Description (provided by the hotel):
- The Westin Galleria Dallas is the gateway to all points north, south, east and west in the Metroplex. Enjoy access to the best shopping, dining, and entertainment in prestigious North Dallas. ... more less
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- Also Known As:
- The Westin Galleria Dallas Hotel Dallas
- Westin Galleria Dallas
- Westin Dallas
- Dallas Westin