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“Very bad experience” 1 of 5 stars
Review of The Westin Galleria Dallas

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The Westin Galleria Dallas
4.0 of 5 Hotel   |   13340 Dallas Parkway, Dallas, TX 75240   |  
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Ranked #9 of 190 Hotels in Dallas
GreenLeadersSilver level
Perth, Western Australia, Australia
1 review
2 helpful votes 2 helpful votes
“Very bad experience”
1 of 5 stars Reviewed February 6, 2013

We recently stayed at this hotel for 2 nights on 3rd Jan and were very disappointed with our stay.We requested a room away from the lift area (bearing in mind I had booked this hotel back in July so they had plenty of time to sort out my request) and we were two rooms away from the lift area so we were kept up with the noise from people getting in an out of the lift. The walls were so paper thin we could clearly here the people's conversation in the adjacent room. We requested a non smoking room/floor and we were getting smoking fumes into our room. Our room stank of cigarette. They have a coffee machine in the room to use however no milk so I phoned to request some milk and they were going to charge me $7 for a glass! I mean c'mon, a dash of milk for someone's tea or coffee should be included in your room cost. The only plus about this hotel is it is attached to the Galleria Mall. I wrote a complaint in their feedback form as we checked out in the early hours of the morning so we did an express check out. We were not contacted or followed up regarding the feedback either.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, February 11, 2013
Hi Sherrie Anne B,
Thank you for your feedback. We are sorry that your experience with us was not all you hoped it would be. We would like to connect with you; however, in the post-stay feedback form you completed there was not any contact information provided that we could utilize to reach out to you. If you could please call our main number at 972-934-9494 and request to speak with Crystal Kirk-Britton, we would like to get more information from you regarding your experience so we may determine how we can improve in the future.

Thank you,
Courtney Van Amburgh
Marketing & Social Media Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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626 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
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English first
Athens, Greece
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 5, 2013 via mobile

By far one of the best Westin hotels ever. Gorgeous design great location for pleasure and work near to all main DFW business areas and a very trendy and beautiful atmosphere. Rooms are huge and beautifully designed with a nice window bay seat and lots of storage areas. Marble bathrooms with new Westin rain shower and those oh so great white tea scent ammenities.
My only regret was that at check in day, I had no hot water for more than 2hrs and the attitude of staff was really ignorant at best. Only person that cared was James the engineer and what a guy he was...brilliant.
Will reccend and come back for more.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, February 11, 2013
Hi Thaneco,
Thank you for your review. We're sorry you encountered issues with your hot water in your guestroom, but we are pleased to hear that James was able to correct the issue. Your comments are helpful in showing us areas where we can make adjustments to ensure a positive guest experience in the future. Thank you again for bringing this to our attention. We look forward to having you back with us again in the future.

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
The Westin Galleria Dallas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 1, 2013

I recently stayed at the Westin Galleria for three nights while on business in Dallas. It was a pleasant experience from the moment I checked in through to check out. Special recognition to Patrick on the front desk that insured my “Lifetime Gold” status was recognized with a room upgrade, provided hotel/facility information and extra bottled water for my stay. The location of this hotel is unique as it is seamlessly integrated into the upscale Galleria Shopping center which offers additional restaurants and activities. The hotel exercise room and outdoor pool is also top notch. I also appreciated the additional square footage and higher ceiling in my room. The all marble bathroom appeared to be recently renovated with a wide glass sliding door into it which added to the spacious feeling of this accommodation.

Room Tip: HIgher floors have less traffic noise.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, February 4, 2013
Hi KelownaRon,
Thank you for your feedback. It is so nice to hear that our team was able to make you feel so welcome as one of our special lifetime Gold status SPG guests. We truly value your loyalty to Starwood Hotels & Resorts and we look forward to having you back with us again in your future travels!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 30, 2013

This is an awesome hotel. The hotel is big as well as the rooms. Check in was fast and easy. Staff is pleasent and rooms service is awesome. Hotel is connected to the mall with all the popular stores and many restaurants. Room was cleaned daily. One slight issue was that the hotel held an enormous amount on my credit card (more that room total) for incidential fees. It was returned after checkout about a week later. The parking is expensive with little space...So I found something around the mall in a safe place. This hotel is located across from highway. Nice hotel.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, February 11, 2013
Hi MissFrequentFlyer,
Thank you for your feedback. We look forward to having you back with us again!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 28, 2013

Stayed here for 5 days and this hotel is first class. Rooms were modern and great, bed was excellent and the service was awesome. My only beef like with the rest of expensive hotels is the fact that I had to pay for wifi. I believe it was $15/day and and when you pay as much as you do for the room internet should be included but that is my personal opinion. Overall you will not go wrong if you stay here and you'll want to come back in all honesty.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, February 11, 2013
Hi brownspare,
Thank you for your review. We're pleased to hear that you had such an enjoyable overall stay with us at The Westin Galleria Dallas. We are sorry our WiFi Internet cost of $9.95 per day was not what you hoped it would be, but please keep in mind for your next stay with us that we do offer complimentary Internet in our restaurant, The Second Floor Bistro - Bar, and also in our hotel lobby. We look forward to having you back with us again!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita Falls, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed January 25, 2013

I am very disheartened that I took my daughter on a wholesome birthday trip to the American girl store and stayed at the Westin Galleria with the American girl package and my daughter was exposed to an inappropriate picture. In our bathroom was a picture of a young boy swinging over a river in his white underwear with his legs wide open. I have no issue with art or artistic representation but my daughter didn't need to be exposed to it. When I contacted the hotel I was told this picture is in one of every eight rooms, and they are going to put a plaque stating the artists point of view. They also stated he gets a complaint every six months about this photo. So obviously I am not the only one who finds it inappropriate for children to see. Very saddened.

Room Tip: If you decide to stay here you may want to ask for the room without the the boy in his u dear wear i...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 24, 2013

The Westin Galleria Dallas was from the minute we arrived to the second we checked out! The service was excellent and they were always helpful, asking if we needed anything whenever we walked through the lobby! They had some type of ball there one of the nights that we were there and it was packed with people but they made sure the guests of the hotel were not inconvenienced in any way! With Direct access to the Galleria you almost never have to leave the hotel unless you really want to! You will not go wrong with this hotel no mater what the occasion may be!!!!

Room Tip: Become a Westin Preferred Guest Member for special perks before booking!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney V, Public Relations Manager at The Westin Galleria Dallas, responded to this review, February 11, 2013
Hi QDOGG8,
We appreciate your feedback regarding your recent stay with us at The Westin Galleria Dallas. It's so nice to hear that you had such an excellent experience, and we look forward to having you back with us in your future travels. Thank you again for your review!

Sincerely,
Courtney Van Amburgh
Marketing & Social Media Manager
The Westin Galleria Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Galleria Dallas

Address: 13340 Dallas Parkway, Dallas, TX 75240
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Dallas
#7 Luxury Hotel in Dallas
#8 Business Hotel in Dallas
#10 Family Hotel in Dallas
#12 Romantic Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Galleria Dallas 4*
Number of rooms: 448
Official Description (provided by the hotel):
The Westin Galleria Dallas is the gateway to all points north, south, east and west in the Metroplex. Enjoy access to the best shopping, dining, and entertainment in prestigious North Dallas. ... more   less 
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Also Known As:
The Westin Galleria Dallas Hotel Dallas
Westin Galleria Dallas
Westin Dallas
Dallas Westin

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