I spent 2 nights here for a conference I was attending. I travel a lot and this hotel is in the top end of my picks for business travel. Staff was outstanding. I even had one staff person carry one of my bags down some steps to a restroom when I asked her in passing where the restroom was on the 2nd floor as I had checked out and was waiting for a rental car. I asked the guy at the front desk if there was an ATM in the adjacent mall and he walked out of the hotel with me and into the mall to show me exactly where the ATM was. That's outstanding customer service!
The amenities in this hotel are great, the beds are wonderful, and the decor and design of the rooms are beautiful. I would have given this hotel a 5, except that the HVAC system was very noisy all night long, especially loud when it first came on. It needed maintenance. I finally just turned it off the second night. I notified the hotel of this problem and I am sure it will get fixed.