This hotel has good bones but the upkeep and service is sub-par. The hotel certainly needs an update. It feels as if they are trying to skimp on the dollars going to refurbish the joint. Clearly way past time to do so. I ouwld not stay here again until they upgrade the rooms.
The service tried to be helpful, but in several areas came up short. My stay was for three nights. I had an issue with the AC and requested help 5x. On each occasion I spoke to the front desk and each time they said they would solve the issue when I was out of the toom. AND 5x they did not! Unbeliveable. I just turned it off for the last night of my stay.
- Official Description (provided by the hotel):
- The Westin Galleria Dallas is the gateway to all points north, south, east and west in the Metroplex. Enjoy access to the best shopping, dining, and entertainment in prestigious North Dallas. ... more less
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- Also Known As:
- The Westin Galleria Dallas Hotel Dallas
- Westin Galleria Dallas
- Westin Dallas
- Dallas Westin