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“Fantastic Service and Beautiful Surroundings” 4 of 5 stars
Review of Rosewood Mansion on Turtle Creek

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Rosewood Mansion on Turtle Creek
5.0 of 5 Resort   |   2821 Turtle Creek Blvd., Dallas, TX 75219   |  
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Ranked #6 of 190 Hotels in Dallas
Little Rock, Arkansas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Fantastic Service and Beautiful Surroundings”
4 of 5 stars Reviewed October 2, 2013

Stayed here for a special romantic weekend and had a fantastic time. The service is impeccable and the rooms were very nice. We thought the breakfast was way overpriced for what we got and not that great but maybe lunch and dinner are better. We loved the quiet neighborhood and the area had many choices for great food so we chose to eat off property because of the expense. We did have drinks at the lounge and enjoyed the music and the terrace was absolutely beautiful. Unfortunately it was 100 degrees so we didn't use it as much as we would have liked. We enjoyed our little balcony off our room for privacy. The pool area was small and intimate although packed while we were there for the Labor Day weekend. We did not realize you are required to valet park and didn't like that much. And on top of that, we had an unfortunate incident with the valet as we were checking out. The valet company did everything they could to make it right and we were pleased with the outcome. Just be aware, the Mansion is not responsible for your vehicle, they contract out to a valet company. Overall, I have to say it was a fantastic and romantic trip and I'm sure if you have tons of money and can afford to valet and tip for everything, this is the place to stay! Again, the service was worth a lot to us. We just don't have the bank roll to finance such fancy trips except for very special occasions!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosewoodDallas, General Manager at Rosewood Mansion on Turtle Creek, responded to this review, October 18, 2013
Dear arkansastraveler42,

Thank you for taking the time to share your experience at Rosewood Mansion on Turtle Creek. I am pleased to hear that you had a fantastic time on your romantic get-away. We strive to provide you with warm hospitality to ensure that each one of your experiences with us is memorable.

I hope to welcome you back to Rosewood Mansion on Turtle Creek and Dallas soon, and please do not hesitate to contact me directly if I can assist you in the future.

Kind regards,

Andrea Gates
Managing Director
Andrea.Gates@rosewoodhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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406 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Houston, TX
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 24, 2013

All things at the Mansion are usually excellent. This trip the exercise room was unusable due to a sewage backup that they seemed to know about but didn't know how to fix. On day two the odor was still there though they attempted to mask it with perfume. No work out at the mansion this trip.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosewoodDallas, General Manager at Rosewood Mansion on Turtle Creek, responded to this review, October 2, 2013
Dear 713BizTravler,

Thank you for taking the time to share your experience. I am pleased to learn that, for the most part, we were able to leave a lasting impression during your visit. Our goal is to provide you with exceptional service to ensure that each of your stays is a pleasant one.

I hope you will accept my apologies that the exercise room was not satisfactory during your recent visit. We always try to accommodate our valued guests to the best of our abilities and I am sorry that we fell short on this point.

I hope to welcome you back soon, and please do not hesitate to contact me directly if I can assist you in the future.

Respectfully,

Andrea Gates
Managing Director
Andrea.Gates@rosewoodhotels.com
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Montgomery, Texas
Top Contributor
68 reviews 68 reviews
30 hotel reviews
Reviews in 40 cities Reviews in 40 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 22, 2013

Stayed here for our anniversary and was very pleased. Service is the top priority to all staff here. The rooms are large and well appointed, some areas of the room seemed tired but the outstanding service makes up for any flaws. We felt like we were the only folks at the hotel and it was sold out. Had relaxing drinks in the bar we were told there was no space for dinner in the dining room so on the way out of the bar just asked to see the menu to see what we were missing. The host and hostess let us know they would be more than happy to work us in for dinner. We had dinner and a lovely breakfast. The dining room is small and very intimate and service is outstanding. Can't wait to return!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 17, 2013

You cannot go wrong at The Mansion on Turtle Creek. A divine experience. Make sure to reserve in advance for dinner. This can be a difficult reservation, even when you are a guest. It's worth the effort to plan ahead. Sublime meal. Ambiance is tres chic.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harwich Port, Massachusetts
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed September 15, 2013

I was treated to a very special birthday dinner at The Mansion Restaurant at Rosewood Mansion on Turtle Creek. The exterior gardens and entrance are only the begining of a wonderful visit. Our waiter gave us the history of the Mansion. I was presented with a thoughtful birthday card from the management of the restaurant.
The food was some of the best Ive had in a long time. We started with an assorted cheese tray that ranged from mild to hearty with cheese from the USA and Italy. The wine selections made it hard to choose a bottle!
Our group of five chose several different dinner options. I thought the duck was cooked perfectly and had a mild flavor. The steak tar-tar was a hit also. The lobster was paired with yukon potato and was very flavorful. our youner guest loved the penne pasta! A cookie tray and ice cream sampler rounded out our meal. The service was spot on!
I cant wait to go back and maybe dine in the wine cellar next trip.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosewoodDallas, General Manager at Rosewood Mansion on Turtle Creek, responded to this review, October 2, 2013
Dear Nancy T,

Thank you for taking the time to share your dining experience at The Mansion Restaurant. I am very pleased to learn that your birthday dinner was a happy and delightful one! Our goal is to provide you with culinary excellence and exceptional service to ensure that each of your experiences with us is a memorable one.

I hope to welcome you back to Rosewood Mansion on Turtle Creek and Dallas soon, and please do not hesitate to contact me directly if I can assist you in the future.

Warm regards,

Andrea Gates
Managing Director
Andrea.Gates@rosewoodhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 13, 2013

We stay here a few times each year and love it. The rooms are lovely and the staff is fantastic. There is a small pool that we've not used. Small gym which if great.
The restaurant if fabulous any time of the day.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanuet, NY
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 11, 2013

Have always wanted to stay at The Mansion and finally had an opportunity when friends invited us to Dallas for a Cowboys game. From the moment we arrived until the moment we left we were greeted with friendly, gracious and attentive staff. The Bar was a great spot for a light meal and beverages and The Restaurant meal was exceptional. Our room was spacious and comfortable. The Mansion is a must and I hope to return soon.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosewoodDallas, General Manager at Rosewood Mansion on Turtle Creek, responded to this review, October 2, 2013
Dear Frither,

Thank you for taking the time to share your experience at Rosewood Mansion on Turtle Creek. I am excited that the opportunity finally came for you to stay with us and that it was an enjoyable weekend. Our team takes pride in providing exceptional service to ensure that each of your experiences with us is a memorable one.

I hope to welcome you back to Rosewood Mansion on Turtle Creek and Dallas soon, and please do not hesitate to contact me directly if I can assist you in the future.

Kind regards,

Andrea Gates
Managing Director
Andrea.Gates@rosewoodhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rosewood Mansion on Turtle Creek

Address: 2821 Turtle Creek Blvd., Dallas, TX 75219
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Dallas
#4 Spa Hotel in Dallas
#5 Luxury Hotel in Dallas
#8 Family Hotel in Dallas
#13 Business Hotel in Dallas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Rosewood Mansion on Turtle Creek 5*
Number of rooms: 143
Official Description (provided by the hotel):
The most celebrated hotel and restaurant in Texas. Personalized service with residential style: geared toward celebrations, leisure travel and business travel. Renowned Mansion Restaurant featuring contemporary American cuisine with modern French influences. ... more   less 
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Also Known As:
Rosewood Mansion On Turtle Creek Hotel Dallas

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