Our experience was what you would expect from a luxury hotel. Fantastic!! Great Staff. I had booked a room on Hotel.com BUT I looked down at it and it was for the wrong date! We had a wedding in two hours to attend and no correct reservation! Not only was Yae Lim Noh calm and collected but helped me cancel my on line booking and booked us a beautiful suite at the Mansion for the evening! Everything was perfect! We will definitely come back but will book my room directly from the hotel. Lesson learned.