After a long drive in, we approached the check in desk (spg traveler) to find out that our reservation had been cancelled. What? I just made the reservation 3 days prior and had my confirmation number and welcome letter on my smart phone. This stay was PREPAID, so why would I have cancelled within the three days? So the guy checking us in, said no problem we will re-activate this reservation. He proceeded to ask us for the credit card we used to make reservation. This is not an unusual practice, but little did I know he would put another 480 dollar hold on the rooms that had been prepaid. My husband was definitely put off by this practice, but what else could we do, it was a done deal. We were placed on the Club Level floor which was nice, but did have a distinct smell to the hallways, it smelled more like old carpet. Not intolerable, just noticeable. Our room was very nice. Large enough to relax and we like the separate rooms so that if I wanted to watch TV in the bedroom, my husband could watch something else entirely in the sitting area.
We needed extra towels and when we called, they greeted us by our name and said they would send the towels up immediately. Which they did, immediately. Very impressed with the service from this point on.
Location is key to this hotel. Very easy on and off the highway to get you around Dallas and points beyond with no problems. Having access to the club level made our stay. We were able to get something to eat in the morning and have access to snacks and drinks throughout the day. I think we spent way less money on eating out because of this option. Hor D'oerves were tasty and satisfying. Abu (the staff) was a GEM. Always watching and offereing you more food, drink etc. I looked forward to seeing him in the morning.
For late night hunger, Denny's is next door.
I would definitely stay here again. The minor problem we had on check in was resolved and we were assured by the manager that the charges would be reversed within 5-10 days. We arrived home on Sunday evening and by Tuesday the hold was released.
Hotel is a good value and is nicely decorated.
Even with the hotel being right next to the Freeway, the room we had was quiet. I am making the assumption that the higher level/floor you are on would make a difference.
- Official Description (provided by the hotel):
- The Sheraton Suites Market Center Dallas is close to American Airlines Center, JFK museum, Dallas Aquarium and Zoo and West Village restaurants, and has over 4300 square feet of meeting space. ... more less
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- Also Known As:
- Sheraton Suites Market Hotel Dallas
- Sheraton Market Center
- Sheraton Hotel Dallas
- Dallas Sheraton
- Sheraton Dallas