I stayed at this location for one night between a business trip and a personal trip. I wanted to be relatively close to White Rock Lake as I had a 20 mile run planned in the morning. This hotel is right on top of the SMU campus, Bush Library, near downtown, lower Greenville/Henderson Ave, and White Rock Lake. As an added bonus parking is plentiful and free.
The location was easily found by my GPS. Check in was prompt, and friendly. As a Priority Club Platinum Member they kindly provided me with a fee breakfast and a $5 voucher for their on site pantry. Really a nice gesture.
There is a very nice lobby with a small front desk, convenience pantry, bar, and restaurant. This hotel recently received a total remodel as part of the conversion to the Holiday Inn brand. This hotel does a very nice job or representing he “new” Holiday Inn image. There are plenty of good eating choices in the nearby area so I did not eat dinner at the restaurant. As with other Holiday Inn hotels, breakfast is not included as a standard. There was a breakfast buffet available for purchase, which was pretty good. (9.95 I think + beverages) Service seemed good and the food was fresh. (I was there right at the 6am opening) I was a bit surprised that the beverage was not included...most hotel buffets do include it, but given then comped my breakfast I had no issue.
The hotel has nice indoor pool. They have a small but acceptable fitness room. The hotel has free internet access for guests, but the speed was pretty slow during primary hours. The hotel has a self serve laundry room and a small business center.
The rooms are nicely decorated, comfortable, and clean. The beds and pillows are very nice. The room has a nice sized LCD TV. The climate control works well, but unfortunately you can not leave the blower on for white noise. The windows in the room kept out the majority of the noise, but given the hotel is on the freeway, you do get a bit of traffic noise. I was on a high floor and did not have any major issues with noise. The white noise app on my tablet kept everything in check. This location lends itself to quick and easy access to various Dallas.
The room included a nice work desk, corner couch, tables, and fridge. (no microwave) The room does not have a safe. There are plenty of accessible plugs - each nightstand, several on the desk, etc. The bathrooms are small but have the necessities, and were clean and nicely decorated. (Not much you can do about the bathroom size in an older footprint property)
I received our bill under the door in the morning like we should have, and the hotel still delivers USA Today to the door each morning. The hotel honored my 2pm late checkout request, which is a Priority Club Platinum benefit.
Every staff member that I interacted with was pleasant and treated me wonderfully.
Would I choose this hotel again....absolutely!
Ask for a high floor away from the freeway.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to post your review. I am so pleased to hear you enjoyed your stay with us. We work hard to ensure we exceed our guests' expectations during every stay.
I will pass your compliments on to the staff and managers, and we look forward to welcoming you back to the Holiday Inn Dallas - Park Cities!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.