We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice, big convention hotel” 4 of 5 stars
Review of Hyatt Regency Dallas

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hyatt Regency Dallas to your Saves list
Hyatt Regency Dallas
4.0 of 5 Hotel   |   300 Reunion Blvd., Dallas, TX 75207 (Downtown Dallas)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Bed & Breakfast Package
Ranked #23 of 190 Hotels in Dallas
GreenLeadersBronze level
Dallas, Texas
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
“Nice, big convention hotel”
4 of 5 stars Reviewed December 12, 2013

Very big hotel. Since it is so big, there can be a wait for your car in valet, and there are big-time charges for valet-ing your car. We were there during the ice storm, so that was certainly unusual, and there was some trouble with staffing--understandable. Rooms are updated and comfortable. But it's pretty pricey, even with a convention discount (this is Dallas after all). I'd rather stay down the street and commute there for a convention if I was personally paying the bill.

Room Tip: Ask for a view of downtown or you could get a view of the freeway and the jail. Not so exciting. Als...
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,347 reviews from our community

Traveler rating
    532
    472
    219
    72
    52
See reviews for
154
199
76
717
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (324)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Greenville, Texas
1 review
2 of 5 stars Reviewed December 11, 2013

I have never stayed at a Hyatt and thought I would give them a try for a business trip. I stayed at the Hyatt Regency in Dallas over the past weekend and I am appalled at the service that I received. The bathroom door did not close unless you had someone hold it shut on the outside while the person inside locked it. When getting ready for bed I realized that we had no blankets so I called down for 2 blankets and five towels. The lady at the desk was EXTREMELY rude and asked me, "Do you REALLY need that many?" Heck yes, it was FREEZING in our room. The elevator felt like it had NO heating whatsoever. When they finally brought us towels they didn't bring us blankets so I had to call and request them again. Of course, the same lady answered the phone and asked me if I "REALLY" needed them. For the price of the hotel with mandatory valet/paid parking I would expect more than this. I stayed at the Omni not long ago (for LESS per night) and they bent over backwards to make my stay as comfortable as possible. I paid extra when I was at the Omni for breakfast and it was MILES above the breakfast served at the Hyatt. I will definitely be skipping the Hyatt from now on and staying at the Omni (or heck, at a Holiday Inn). At least I can get a blanket there.

  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this review, December 12, 2013
Hi Rachel,

Thank you for your review of of our Hotel. Let me personally apologize that your stay was anything less than perfect. I understand your frustrations and truly appreciate your comments regarding the blankets and service received. I can assure you they do not go unnoticed. I hope we get the chance to have you back again to make up for your less than desirable stay. 

Fred Euler
General Manager
Hyatt Regency Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crystal City, Missouri
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 30, 2013

The staff was very helpful. They quieted our rowdy neighbors, brought us a box fan for white noise during sleeping and were great about getting us food the children liked. We enjoyed the ride up to the top of the GeoDome, but did not know that the food was not "kid-friendly".

Room Tip: Be sure to ask for one with a view. Loved watching the congregation at the JFK memorial.
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this review, December 2, 2013
Hi Jenny,

Thank you for choosing to stay with us during your most recent trip to Dallas. We are thrilled to hear that you enjoyed your stay and that you found the staff to be very helpful. We hope to see you again soon!

Fred Euler
General Manager
Hyatt Regency Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, Texas, United States
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 25, 2013

Room was very nice, clean and comfortable. LOVED the shower. Light switch was difficult to find and we sat by the light of very dim lamps for most of the stay. We arrived in the evening and couldn't see the switch that was by the bed! The room we had was an adjoining room and we could hear everything in the room next door. Every phone call was like they were in our room. The doors to the bathroom were sliding doors that would bang every time you closed them. We heard that from the next room, too.
Worst of all, there was a wedding party on our floor. Loud, slamming doors, and drunk partying until about 3am.
I will say that when we checked out the host did take off the room service charges since we were not satisfied with our stay.

Room Tip: Request a room that is NOT adjoining another room. Also, ask if a wedding party is roomed on your f...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this review, November 29, 2013
Hi,

Thank you for choosing to stay with us during your most recent trip to Dallas. We appreciate your comments regarding your stay and are sorry to hear that it was anything less than desirable. We are, however, happy to hear that the staff was able to make accomodations for you.

Thanks again and we hope to see you again soon!

Fred Euler
General Manager
Hyatt Regency Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CA
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 25, 2013

I stayed here for three nights on business. I've stayed at many Hyatts and found this one to be on par with others. Staff was friendly and attentive, rooms were clean and updated, food was adequate. Location is excellent with quick walks to local eateries, the convention center and JFK museum/memorial. They also have a good historical display on the history of the community of Reunion.

Two major downsides are the close proximity to the train station with train horns early in the morning and late a night, and the WiFi signal in the room was non-existent. When I called the front desk for a long LAN/Ethernet cable, I told them that I could not sit at the desk, due to a degenerative back condition. Unfortunately, the only length they had was about 18 inches. I went downstairs to one of the conference rooms and saw several long LAN/Ethernet cables that would have worked for my ADA condition, but staff refused to accommodate my needs.

For what I was paying a night, they could have gone out to any electronics store and bought a long LAN cable that would have been on-hand for future handicapped guests. Unfortunately, my meeting schedule did not allow me to go buy one. Since I do a lot of work through the computer, I was unable to get most of my work done while in the room.

Other than that, I had a great time at the hotel!

Room Tip: Stay on the opposite side of the train station.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this review, November 29, 2013
Great photos! Thank you for sharing your experience at Hyatt Regency Dallas. Please allow me to take this time to personally apologize for any inconvience that may have been caused during your stay. We truly appreciate your feedback and can assure you that they will not go unnoticed. I am, however, happy to hear that you enjoyed our location and historical peices throughout the hotel. We do offer a self-guided tour that takes guests through the history of Dallas and what makes Dallas what it is today. We hope to welcoming you as a guest of the hotel again soon!

Fred Euler
General Manager
Hyatt Regency Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
152 reviews 152 reviews
146 hotel reviews
Reviews in 67 cities Reviews in 67 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed November 25, 2013

I stayed in Hyatt Regency Dallas in mid November because of a conference co-located in this hotel.

It's my second time to stay in Hyatt in recent years but the experience this time is much better especially because of their recent impressive renovation: The room looks much modern and great and let me feel more at home, the King bed is very comfortable, and most importantly, there are enough lights inside the room (including the shower room).

Being a Diamond Member and since there is neither club or lounge in this hotel, I am offered a complimentary hot breakfast in their Centennial Cafe everyday in which I would choose from a buffet breakfast or an ordered menu. Throughout my stay, I choose the buffet breakfast - there are quite a number of hot dishes, including cook-to-order omelet, breads and very tasty fruits. The waiters and waitresses are attentive and polite as well!

In addition, I did try some grab-and-go yogurt and burgers from Coffee's Pot. Though the burgers are ok, the yogurt (both non-fat and regular strawberry) are very tasty. I did not, however, buy any coffee 'cause I do feel they are a-bit overpriced.

It's also worth mentioning their bar, Monduel’s, at the 2/F. I did have a lunch, dinner and some drinks with my friends there. I did recommend their Angus burgers 'cause they are very good and tasty! I also like their open atrium lobby setting!

When compared with my previous stay, another main difference is that the Reunion Tower is now re-open and I did have a dinner gathering with my colleagues at Five Sixty by Wolfgang Puck (which is atop of the Tower). To be frank, the dishes and drinks are expensive but we do enjoy a 360-degree view of the Dallas downtown 'cause the dining room is "moving" around 360 degrees slowly! I did recommend the fried whole fish and chocolate cake which are excellent!

Lastly, I did try their 24/7 fitness center which is also great - lots of caloric and weight equipments for me to enjoy a great workout.

The only complaint, if needed, is actually that the location of the hotel is not that convenient though, to be fair, it is located just next to the DART and Amtark station (Union Station).

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this review, November 29, 2013
Hello,
Let me seize this opportunity to thank you for choosing to stay with us again during your most recent trip to Dallas. We truly appreciate you taking the time to provide valuable comments regarding your stay and are happy to hear that you enjoyed your stay. I am happy to hear that you were able to take advantage of many of our amenities including the newly re-opening Reunion Tower. It’s a great place to visit and learn about the history of the city.

We look forward to your next stay with us and will be anxiously awaiting your arrival!

Fred Euler
General Manager
Hyatt Regency Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Statesville, NC
Top Contributor
70 reviews 70 reviews
46 hotel reviews
Reviews in 45 cities Reviews in 45 cities
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed November 24, 2013 via mobile

I stayed here for a conference and found everything perfect. The room, while not large, was nicely decorated and very clean. I enjoyed my view of downtown Dallas and Dealey Plaza. The hotel lobby, restaurant, and bars were very nice as well. All in all, this was an excellent hotel with a great location.

Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this review, November 29, 2013
Wow. What an honor to hear that your stay was absolutely perfect! We've made a commitment to placing our guests’ experiences as a high priority in the hearts of everything we do, and would like to thank you for recognizing our efforts! Please visit us again soon as we would love to welcome you again as a guest of the hotel!

Fred Euler
General Manager
Hyatt Regency Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hyatt Regency Dallas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Dallas

Address: 300 Reunion Blvd., Dallas, TX 75207
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Dallas
#14 Luxury Hotel in Dallas
#14 Business Hotel in Dallas
#19 Family Hotel in Dallas
#28 Romantic Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Dallas 4*
Number of rooms: 1120
Official Description (provided by the hotel):
Hyatt Regency Dallas at Reunion is located adjacent to the downtown historic district and is connected to landmark Reunion Tower and historic Union Station. The hotel has 1,120 guest rooms, 42 suites, an outdoor pool and newly renovated Hyatt StayFit Gym. Conveniently located near the Convention Center, West End Entertainment District, American Airlines Center, business, sports, cultural and shopping areas. The hotel also has the longest running AAA four-diamond distinction among convention hotels in downtown Dallas. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Hyatt Hotels Corporation, Booking.com, Cheap Tickets, Priceline, TripOnline SA, getaroom.com, Odigeo and Tingo so you can book your Hyatt Regency Dallas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Dallas Hotel Dallas
Dallas Hyatt Regency
Hyatt Dallas

Owners: What's your side of the story?

If you own or manage Hyatt Regency Dallas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.