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“Go away Train noise!” 3 of 5 stars
Review of Hyatt Regency Dallas

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Hyatt Regency Dallas
4.0 of 5 Hotel   |   300 Reunion Blvd., Dallas, TX 75207 (Downtown Dallas)   |  
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Ranked #28 of 188 hotels in Dallas
GreenLeadersBronze level
Minneapolis, Minnesota
1 review
“Go away Train noise!”
3 of 5 stars Reviewed October 4, 2013

Lovely hotel, great layout, great amenities and very large fancy room!! Attended conference there and everything was really great. The issue is the train noise in the room all the time! If your room ends in even number in far tower asked to be moved. It was very loud and I really struggled sleeping and I travel all the time and can sleep anywhere - usually!

Room Tip: Away from train!
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this review, October 7, 2013
Thank you very much for your fantastic comments about our hotel, amenities, and newly renovated guest rooms. We are very proud to receive kind words like yours.

I would like to take this time to express my deepest apologies for any inconvenience that may have been caused by the noise from the train. Employees of the Hyatt Regency Dallas hotel are firmly committed to guest satisfaction and the guest experience would be more than happy to check you into the perfect rooms for your needs. I hope that you take this into consideration and visit us again soon!

Fred Euler
General Manager
Hyatt Regency Dallas
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
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English first
Dallas, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 4, 2013

Very nice rooms with a great view of the city. We had a 25th floor room (3 from the top) which looks down on Dallas. The room was a little pricey, but worth it for the anniversary. Nice to be able to walk right over to Reunion Tower. The beds were a little hard though. We also had the breakfast buffet which was very good.

Room Tip: Get a room from floor 20 on up. Give you a great view of the city.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this review, October 7, 2013
Thank you for making us a part of your special anniversary celebration and congratulations! I am delighted to read that there were many positive aspects to your stay, including the downtown city view from the rooms, location to the Reunion Tower and the quality of the breakfast buffet.

You can rest assured that our website will always have the best rate available as we have a best rate guarantee on our website. We also offer special packages that include amenities such as breakfast to alleviate some of the cost.

The team and I all look forward to welcoming you back in the future.

Fred Euler
General Manager
Hyatt Regency Dallas
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Austin, Texas, United States
1 review
4 of 5 stars Reviewed October 4, 2013

I stayed at the Hyatt Regency in Dallas Sept. 29 - Oct. 1 for a major conference that was in town. I was immediately impressed with the updates they have finished, and the rooms were very nice. Loved the electric screen and black-out shade on the window! I had a wonderful view of the city, and the staff at check-in/check-out were professional and friendly. Valet service was excellent.
My only complaint was housekeeping. My room was never fully cleaned. Toilet was dirty/filthy on the base by the bathroom floor, and other pieces of furniture were dusty and full of fingerprints. My ice bucket still had old water in it from the last person, which completely grossed me out.

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this review, October 7, 2013
Tracey,

I'm so happy to hear that you enjoyed your stay in our newly renovated guest rooms. Please accept my sincere apologies regarding the condition of your room. This is not typical of our standards and aim for providing a great guest experience. I will certainly address these concerns with the head of our Housekeeping team for immediate action. I do hope that you will consider us in the future.

Fred Euler
General Manager
Hyatt Regency Dallas
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Leander, Texas, United States
1 review
4 of 5 stars Reviewed October 4, 2013

Very nice room and clean. Comfortable bed and pillows. Breakfast and Lunch were good at the conference. Conference Rooms were comfortable and audio was excellent. Bar area was setup well to watch sports but expensive. Would recommend this hotel for the business traveler.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this review, October 7, 2013
Hi Mark,

Your review of our hotel is much appreciated. Savvy business travelers choose our hotel as we thrive on making it easier to work and relax after a long day of meetings. It's a pleasure to of been the host of your recent trip to Dallas and hope to see you again soon!

Fred Euler
General Manager
Hyatt Regency Dallas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 3, 2013

Stayed and worked a conference at this hotel and convention center. Everything was very closely located within the building as far as moving from different training rooms, etc. Great food breakfest, lunch and dinner which was provided by the hotel to our guests. Very happy customer. Will recommend for future functions. I was located in room 1505 facing downtown Dallas.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this review, October 7, 2013
Hi,

It's a pleasure to read your great review of Hyatt Regency Dallas. Thank you for recommending us for future functions. That is a huge compliment and is much appreciated. The room you stay in, 1505, is indeed a great room. The bright lights of downtown Dallas provide a beautiful backdrop to our newly renovated rooms.

Please come back and see us again soon!

Fred Euler
General Manager
Hyatt Regency Dallas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Methuen, Massachusetts, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2013

I had a nice 2-night stay - the rooms were newly renovated and had clean modern decorating. The bed was really comfortable - lots of pillows - and the room was very clean. The conference rooms were also very nice, a little spread out but there were a lot of attendees so we needed the room. All of the meals with the function were excellent as well, the staff friendly and helpful.
I hope the conference is in the same hotel next year!

Room Tip: My only suggestion would be to request a room away from the train station side -- my room was on 10t...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this review, October 7, 2013
Hi Christen,

Thank you for staying with us during your Dallas trip. We're glad that you were able to experience our newly renovated guestrooms. The modern decor is designed to be a reflection of the "new Dallas" personality.

We appreciate your room tip suggestion and are sorry to hear that the noise was distracting. We're more than happy to check you into a quieter room during your next stay!

Hope to see you again soon,

Fred Euler
General Manager
Hyatt Regency Dallas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Florida, United States
Top Contributor
72 reviews 72 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 1, 2013

Hotel is in a good location and provides all the amenities for the business traveler. Food was excellent and rooms were clean and spacious. I had a chance to eat in the bar and restaurant and everything was quick and good. Coffee bar area opened 24 hours.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyDallas, General Manager at Hyatt Regency Dallas, responded to this review, October 7, 2013
Mark -

Thank you for sharing your experience from your most recent stay at our hotel. Just like you, many of our guests are business travelers. We take this to heart and strive to make your trip as efficient as possible. We anticipate your next trip to Dallas!

Fred Euler
General Manager
Hyatt Regency Dallas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency Dallas

Address: 300 Reunion Blvd., Dallas, TX 75207
Phone Number:
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Dallas
#16 Luxury Hotel in Dallas
#19 Business Hotel in Dallas
#32 Romantic Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Dallas 4*
Official Description (provided by the hotel):
Hyatt Regency Dallas at Reunion is located adjacent to the downtown historic district and is connected to landmark Reunion Tower and historic Union Station. The hotel has 1,120 guest rooms, 42 suites, an outdoor pool and newly renovated Hyatt StayFit Gym. Conveniently located near the Convention Center, West End Entertainment District, American Airlines Center, business, sports, cultural and shopping areas. The hotel also has the longest running AAA four-diamond distinction among convention hotels in downtown Dallas. ... more   less 
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Also Known As:
Hyatt Regency Dallas Hotel Dallas
Dallas Hyatt Regency
Hyatt Dallas

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