For purposes of full disclosure, I am a Diamond Hyatt member (meaning I have a mimimum of 25 stays at Hyatt's per year). For this visit, which was unfortunately for a family funeral, the dissapointment started before I even left my car.
For starters, the entire valet operation is a complete cluster. We arrived at 2pm on a Friday, and there were thee different lines of cars, each line 6 cars deep, waiting to be valeted. Once we finally reached the unloading area, multiple bellhops and valets were merely standing around joking with each other, completely oblivious to us, our luggage, or our vehicle. Out of frustration after waiting several minutes, we left, went and found our own luggage cart, and loaded our bags ourselves, and subsequently hauled them to our room.
We went to dinner the same night, and returned at 10:30pm...to the same level of vehicles waiting and the same level of apathy. Coincidence?
Checking in, the staff was no different. I even made my frustration apparent but was shrugged off.
25 minutes after arriving in our room, there was a knock on the door and an "engineer" needed to come in a "check the thermostat". Really? Like you didn't know we were coming?
TV remote didn't work, we called down twice, but never received a replacement. Instead we were challenged with the question, "Who did you talk to?".
Food was average at best, but certainly cost above average.
Overall, a complete dissapointment. I won't return.
- Official Description (provided by the hotel):
- Hyatt Regency Dallas at Reunion is located adjacent to the downtown historic district and is connected to landmark Reunion Tower and historic Union Station. The hotel has 1,120 guest rooms, 42 suites, an outdoor pool and newly renovated Hyatt StayFit Gym. Conveniently located near the Convention Center, West End Entertainment District, American Airlines Center, business, sports, cultural and shopping areas. The hotel also has the longest running AAA four-diamond distinction among convention hotels in downtown Dallas. ... more less
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- Also Known As:
- Hyatt Regency Dallas Hotel Dallas
- Dallas Hyatt Regency
- Hyatt Dallas