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“Nice Rooms- HORRIBLE MANAGEMENT” 1 of 5 stars
Review of Hawthorn Suites by Wyndham Dallas Love Field

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Hawthorn Suites by Wyndham Dallas Love Field
2.5 of 5 Hotel   |   7900 Brookriver Drive, Dallas, TX 75247   |  
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Ranked #105 of 190 Hotels in Dallas
Plano, Texas, United States
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Nice Rooms- HORRIBLE MANAGEMENT”
1 of 5 stars Reviewed October 24, 2013

After my last experience with Brandon, the manager of Hawthorn Suites Dallas Love Field, I will never stay at this location again. Which is a shame because the rooms are actually really nice for the price.

I stayed at this location often because I love their townhouse/penthouse 2 bedrooms. You can't get a better deal any where for that room type. While Brandon, the manager, has always come been extremely rude, the rest of the staff have always been great.

I was due to check out today after staying their 2 nights in their penthouse suite. I booked the room again this morning on hawthorn.com before 10 am. Around 11:30 am Brandon calls and says that even tho I had a confirmed reservation for that room and had been staying there for 2 days already that that room was no longer available and I would need to be out of that room by 12 pm because he had someone there already there waiting to check-in even tho their check-in time is 3 pm.

My friend and I are travelling together and between the two of us after 2 days had a lot of stuff to pack up. The manager came pounding on the door around 12:15 pm and said we had to be out of there in 15 min or he was going to charge me for half a day. When he said that to me I responded with "if you are going to charge us for half a day then we will stay half a day." His response to me was "then I will call the cops." When I asked him why he would call the cops if he was going to charge me for a half a day, he turned around and pulled out his phone and headed towards the hotel office.

We managed to gather everything up and 15 minutes later I went to the front desk because I had left $100 cash for incidentals. We were told that I would not be getting my $100 back because of "smoking in the room." We NEVER smoked in the room.

I repeatedly asked for Brandon's manager's contact information but he refused to give it to me.

DO NOT STAY AT THIS HOTEL.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DALLASHAWTHORN, Manager at Hawthorn Suites by Wyndham Dallas Love Field, responded to this review, November 12, 2013
Thank you for your response. We have looked into the matter and we do apologize if our rules and regulations are not to your satisfaction. Unfortunately, we cannot waiver on our No Smoking policy, nor can we disregard our checkout policy. We do try to be as lenient as possible, however we do regret that we were not able to be as accommodating as you needed us to be. Happy travels!
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409 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Midlands
Top Contributor
51 reviews 51 reviews
30 hotel reviews
Reviews in 40 cities Reviews in 40 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 23, 2013

Unlike our usual stop-offs whilst touring (motels), this establishment is laid out in the form of an exclusive cul-de-sac on a quiet backwater off the main city highway. Each 'house' is, in fact, 6 apartments creating a roughly square block. There is a reception/lounge/breakfast room building at the entrance to the complex with a swimming pool alongside.
The accommodation consists of a through lounge/bedroom with provision to pull a divider across for privacy, if required. Off the lounge end and separated by a breakfast bar/divider is the kitchen area and bathroom whilst at the other end is a walk in closet and a sliding glass door leading to a private balcony.
The kitchen is furnished with a large electric stove,dishwasher,fridge/freezer,microwave and double sink with waste disposal.
In the lounge area is a sofa, desk with chair, flat screen tv and an open log fire. Air conditioning is ducted with the coolers placed outside.
Altogether, the unit was well equipped for a more prolonged stay and was clean and well decorated.
So far, so good. On the minus side, during our 5 night stay we failed to work out the logic in the housekeeping schedule. The in - room coffee maker started with 2 decaff. and 2 regular coffee pods along with four condiment packs. From the first day onwards this was replenished on a haphazard basis, sometimes only decaff. supplied at others only 1 or 2 pods replaced and on all occasions sweetener sachets were omitted. Towels, soap/shampoo and face cloths were always lacking the required replacement quantities. Despite having to go to reception on every day to collect what was not provided and at the same time politely pointing out the inconvenience caused there was absolutely no improvement during our stay and no apology!
Back to the plus side, breakfast was fine - fresh coffee and juice, hot patty, biscuit and scrambled egg always available. Yogurt and muffins were also to be had. In addition there was a waffle maker and toaster. The room itself had a good ambience and appeared adequately sized.
To sum up, a restful and pleasant place to stay let down by housekeeping and the indifference of staff to our needs - a bonus, however, being that for stays of 5 days or more the room rate was discounted.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DALLASHAWTHORN, Manager at Hawthorn Suites by Wyndham Dallas Love Field, responded to this review, October 25, 2013
Thank you for your feedback! We are glad to know your stay with us was overall a good one, and we are disheartened that our Housekeeping department was lacking. Rest assured, the issue has been taken care of and we look forward to having you stay with us again in the future.
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San Antonio, Texas
1 review
5 of 5 stars Reviewed October 17, 2013

This was a great place to stay. Also, very affordable. I loved the spaciousness. I thought that the owner did an awesome job turning an old apartment complex into a hotel/suite. The only issues I had were some maintenance issues; i.e. the shower head was at my chest and I'm 5'9" (not really sure how that passed the building inspection); also, the door was extremely hard to open (good thing I'm not old or weak, otherwise I wouldn't be able to get in or out). Other than that there wasn't any major issues.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DALLASHAWTHORN, Manager at Hawthorn Suites by Wyndham Dallas Love Field, responded to this review, October 23, 2013
Thank you for your feedback! We are pleased to hear your stay with us was a good one. We also thank you for your suggestions, as we can take them and make your stay an even better one when you stay with us again. Happy travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Dallas Love Field

Address: 7900 Brookriver Drive, Dallas, TX 75247
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #105 of 190 Hotels in Dallas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Dallas Love Field 2.5*
Number of rooms: 97
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Also Known As:
Hawthorn Suites By Wyndham Dallas Love Field Hotel Dallas
Dallas Hawthorn Suites
Hawthorn Suites Dallas

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