After my last experience with Brandon, the manager of Hawthorn Suites Dallas Love Field, I will never stay at this location again. Which is a shame because the rooms are actually really nice for the price.
I stayed at this location often because I love their townhouse/penthouse 2 bedrooms. You can't get a better deal any where for that room type. While Brandon, the manager, has always come been extremely rude, the rest of the staff have always been great.
I was due to check out today after staying their 2 nights in their penthouse suite. I booked the room again this morning on hawthorn.com before 10 am. Around 11:30 am Brandon calls and says that even tho I had a confirmed reservation for that room and had been staying there for 2 days already that that room was no longer available and I would need to be out of that room by 12 pm because he had someone there already there waiting to check-in even tho their check-in time is 3 pm.
My friend and I are travelling together and between the two of us after 2 days had a lot of stuff to pack up. The manager came pounding on the door around 12:15 pm and said we had to be out of there in 15 min or he was going to charge me for half a day. When he said that to me I responded with "if you are going to charge us for half a day then we will stay half a day." His response to me was "then I will call the cops." When I asked him why he would call the cops if he was going to charge me for a half a day, he turned around and pulled out his phone and headed towards the hotel office.
We managed to gather everything up and 15 minutes later I went to the front desk because I had left $100 cash for incidentals. We were told that I would not be getting my $100 back because of "smoking in the room." We NEVER smoked in the room.
I repeatedly asked for Brandon's manager's contact information but he refused to give it to me.
DO NOT STAY AT THIS HOTEL.
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- Also Known As:
- Hawthorn Suites By Wyndham Dallas Love Field Hotel Dallas
- Dallas Hawthorn Suites
- Hawthorn Suites Dallas