I should preface this by saying that I stayed at this hotel for a conference and, barring that, I would have not chosen it.
I was there seven nights and I teetered between two and three stars that whole time. Fortunately, the hotel seemed clean and there was NO problem with bugs. However, it is in desperate need of a thorough renovation. The restaurant is the tackiest decor I've ever seen and there was a chronic state of disrepair throughout the hotel: wallpaper peeling, air conditioning grates loose, sloppy paint jobs, vending machines out of order, and a funky smell on the pool floor that deterred me from venturing any further. As far as service, it was hit or miss: sometimes the front desk staff knew what it was doing and other times they were clueless; sometimes housekeeping replaced the complimentary water or took away the dirty coffee mug, sometimes they didn't.
If you have no other choice and need a centrally located hotel, you will be ok staying here. In the end, my stay here cements in my mind what I had already suspected: Crowne Plaza is a sub-par three-star hotel experience and I won't be staying at one again.
- Also Known As:
- Dallas West End Hotel
- West End Hotel Dallas
- West End Dallas
- Official Description (provided by the hotel):
- Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more less
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