This hotel is quite beautiful and modern. The location makes it stand out as a prime business-front hotel. While the accommodations are beautiful and the service is great, unless you're visiting Dallas to go to the Galleria Mall (they provide a complimentary shuttle!), the location might not be most suitable.
The gentleman who checked me in was one of the most genuine, friendly and knowledgeable guest service agents I've ever encountered. Unfortunately, he didn't have his name tag on, so I'm unable to give him proper credit. I'm assuming a name tag is a required part of employees' uniforms... This could certainly be a training opportunity, highlighting the importance of owning one's work and wearing a name tag so that guests may connect and know who they're talking to.
The elevators stated that you must insert your card to access the executive HHoonors floors, however, this isn't true. In addition, the Executive Lounge was open and unsupervised most of the time I was there. Allowing open access to HHonors benefits makes HHonors guests feel less appreciated. While I didn't care much, I could definitely see other guests viewing this negatively. Lastly, the only employee I encountered that was not friendly was the breakfast attendant Sunday morning in the Executive Lounge. When I came down to get breakfast in the lounge, it was about 30 minutes before breakfast was over. I could immediately sense the annoyance from the breakfast attendant. I didn't receive a, "Good morning," or even a, "Hello," from her. Employees throughout the hotel should be greeting guests every time they see them... I would think so especially for anyone working in the Executive Lounge.
The beds are massive and super comfortable. I didn't want to get out of bed! The bathrooms are a good size, too - especially the shower. The shower is wonderful.
- Also Known As:
- Hilton Dallas Lincoln Centre Hotel Dallas
- Hilton Dallas Lincoln Centre Hotel
- Hilton Hotel Dallas
- Hilton Dallas
- Dallas Hilton
- Reservation Options:
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