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“Still working out the kinks?” 3 of 5 stars
Review of Hilton Dallas Lincoln Centre

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Hilton Dallas Lincoln Centre
4.0 of 5 Hotel   |   5410 LBJ Freeway, Dallas, TX 75240-6276   |  
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Ranked #57 of 192 Hotels in Dallas
Certificate of Excellence 2014
Washington DC, District of Columbia
Top Contributor
60 reviews 60 reviews
41 hotel reviews
Reviews in 39 cities Reviews in 39 cities
47 helpful votes 47 helpful votes
“Still working out the kinks?”
3 of 5 stars Reviewed December 5, 2011

I know this hotel is in the middle of a major renovation, and that may have something to do with the things that bothered me about this stay. Overall the hotel looks nice and has plenty of ammenities to offer. I only spent one night, before flying out of DFW recently. Here are the pros and cons:

Pros: The hotel and lobby are beautiful. The hotel looks and feels luxurious, and is decorated well. The lobby has several bars and eateries, and places just to hang out. The staff is friendly and helpful. The concierge was great, reccommended and made us a reservation at a lovely steakhouse. The hotel shuttle is convenient and the driver was really interesting and funny. The rooms are HUGE and brand new. The decorations and furnishing are not the normal drab Hilton stuff, but actually look like a designer was in the room. Our room had two flat screen TVs, and the bedroom was seperated by a half wall where the living room and kitchen were. Bathroom was separate with a walk in dressing area. The bathroom itself was quite small, however.

Cons: The biggest con is the sleep quality. The fan in the room made a loud woosh/clicking noise every time it turned on or off, which woke me up about every hour. Then, between 3 and 4 AM, the people in the room next to us were so loud that both my husband and I woke up and couldn't get back to sleep. They were coming and going from the room so we could hear the door slam repeatedly. We could hear everything that was said in the hallway, and we could even hear loud talking through the wall. This is surprising because if you remember how our room was set up, our neighbors were on the far side by the living room, away from the bed, and behind another half wall. It was by far the loudest night I've ever spent in a hotel. When we complained the next morning we were told we were the first people to ever stay in the room and they would look into the air duct noise. We were offered complimentary parking as consolation for the noisy neighbors.

The other dissapointment here is the executive lounge. As Hilton Diamond members, I've seen some great perks and lounges in various hotels. The week we stayed the lounge was under going renovation, so was temporarily moved to a small conference room. There was no view, and limited seating. The food that was offered in the evening was good and appreciated. However no free drinks is a bit of a disappointment. We ended up just going to the bar in the lobby for a drink, since the ambiance was much better.

You must pay to use the business center. I believe there was free wireless, but since I was travelling without a computer, I had no access without paying.

Average: Gym is small but great selection of equipment. It was full, but I was able to use what I wanted. Parking fees are average. Breakfast at the hotel was good, nothing to rave about.

Overall, the sleep quality at this hotel made it really miserable for me. But, I do believe this could be a great property once the kinks are worked out.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LincolnCtr, Hotel Representative at Hilton Dallas Lincoln Centre, responded to this review, December 6, 2011
Thank you so much for your in-depth review of our hotel. We are glad that you were pleased overall with your visit. If you didn't report the issue with the thermostat to us when you were here, we would like to know what room you stayed in so our Engineering Department can fix this issue. Also, we apologize for the other guests that disturbed you during your stay.

Unfortunately, the Texas liquor laws prohibit us from serving alcohol for free, so that is the reason it is not complimentary to our Executive Level guests. We are sure you understand being in violation of TABC laws would jeopardize our liquor license.

Thank you again for your review and we hope you will visit us again in the future.
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712 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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English first
Minneapolis, Minnesota
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 1, 2011

Very nice Hilton with an extremly nice staff. The room was clean, but I had no room service menu and it was late so I ate a snack from my bag and went to bed. The executive lounge had a nice breakfast. The gym was small, and at 6:30am every machine was taken. But overall, it was a good hotel! Very close to Dallas Galleria and they drove me saving me the cab fare.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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LincolnCtr, Hotel Representative at Hilton Dallas Lincoln Centre, responded to this review, December 2, 2011
Thank you for your review. We apologize that there wasn't a room service menu in your room, as all rooms should always have this available to our guests. Also, there is a full-service fitness center in our building complex if all our fitness equipment is in use. However, there is a nominal fee to use this fitness center. We hope we will have the pleasure of seeing you again in the near future. Thank you.
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San Antonio
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 28, 2011

Spent a couple of days over Thanksgiving at the hotel. Pros--clean, safe and great location. Also scored a great deal on Expedia at $80 a night. Terrific deal for this location of Dallas. Cons were no fridge in room, no vent/heater in bathroom, and very little for kids to do for fun. This is a business hotel.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LincolnCtr, Hotel Representative at Hilton Dallas Lincoln Centre, responded to this review, November 30, 2011
Thank you for your recent review of our hotel. Even though we do not have refrigerators in our rooms, we do have them available. Just inquire at the front desk and they will be happy to arrange to have one delivered to your room. We hope to have the pleasure of serving you again in the future. Thank you.
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Denver
Top Contributor
147 reviews 147 reviews
65 hotel reviews
Reviews in 65 cities Reviews in 65 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 25, 2011

Have stayed here twice and like the location and quality of the hotel. Staff very friendly, room and property clean and the food is good. Parking is a bit of a walk to the hotel and I think it was $13. The lobby is inviting but also loud. Convenient to The Galleria and central to most of Dallas. I do like this hotel.

  • Stayed June 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LincolnCtr, Hotel Representative at Hilton Dallas Lincoln Centre, responded to this review, November 28, 2011
Thank you for your recent review. We hope you will choose us again as your "home away from home" the next time you visit Dallas. Thank you!
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Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 21, 2011

The hotel was very clean. The staff was friendly and helpful. Our room was large and very clean.

Room Tip: My husband and I shared a room with another couple. We would have preferred two queen size beds but...
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  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LincolnCtr, Hotel Representative at Hilton Dallas Lincoln Centre, responded to this review, November 22, 2011
Thank you for your recent review. We apologize that you were booked in a double bedded room. If you need to change your room type at check in the next time you stay with us, please let us know and we will always do everything possible to accommodate your needs. We hope to see you again in the near future. Thank you!!
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Bengaluru (Bangalore), India
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 4, 2011

Hilton Dallas Lincoln center is an exceptional business hotel in the heart of the business area- off LBJ freeway. It is a huge one with its own large banquet and conference halls.There are multiple restuarants too and the duck pool with the fountain is enchanting.A grab away lunch by the pool is just what you need to be refereshed in the middle of a hectic business day.Only complaint is about the restuarants- including Starbucks which close by 3 pm:( Overall a great stay!

  • Stayed December 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LincolnCtr, Hotel Representative at Hilton Dallas Lincoln Centre, responded to this review, November 7, 2011
Thank you so much for your review. We hope we will have the pleasure of serving you again in the future.
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Rockwall, Texas
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 26, 2011

I had recently written a review on this hotel and it was a bad experience, but the manager, Ana, contacted me and gave us a free night and free breakfast. The room we were in was renovated and was very nice. Our stay was definitely more pleasant and relaxing. The breakfast was awesome!!! Thanks Ana for making it a wonderful evening.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LincolnCtr, Hotel Representative at Hilton Dallas Lincoln Centre, responded to this review, October 27, 2011
Thank you for your review. We are so pleased to hear that we turned your negative experience into a positive one. Ana is a great employee and we will pass on your kind comments to her. We hope to see you again soon!
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Additional Information about Hilton Dallas Lincoln Centre

Address: 5410 LBJ Freeway, Dallas, TX 75240-6276
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Dallas
#23 Luxury Hotel in Dallas
#49 Business Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Dallas Lincoln Centre 4*
Number of rooms: 509
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Also Known As:
Hilton Dallas Lincoln Centre Hotel Dallas
Hilton Hotel Dallas
Dallas Hilton

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