I only stayed here for a night, so may not be the most comprehensive review, but there were some basic issues that bug me at any hotel.
First off, took us forever to check in because the hotel staff was apparently not aware they gave discounts through the Dallas Convention and Visitors Bureau. I had booked and confirmed the reservation through the DCVB website, and called ahead to make sure the hotel had it, but on check-in they attempted to charge me $30 more than the room rate I confirmed with DCVB. I know these things happen, and I didn't get irritated until they seemed openly skeptical of the rate I said I booked, even after I gave them a reciept of the transaction. It took several terse words and phone calls and 15 minutes to straighten it out. When we finally got into the room it was fine, terrific view and adequately comfy. But could have been cleaner in the bathroom (the oft seen stray hairs in the tub problem, etc.) and the air vents were grungy. Later we noticed old room service trays in the hall that should have long since been picked up, and that's never a good sign at a hotel that's not full. The place just had a deserted feel about it in general, staff-wise, that I wasn't comfortable with. That's probabaly the main reason I'd go elsewhere, staff training and numbers seemed lacking. On the other side of the coin, the big plus is a great central location and the view from the floor-to-ceiling windows in the room - awesome. If you do stay there, I would highly recommend the DCVB website for a good room deal, even with the check-in hassle, as the rate we got was way better than I have seen online or elsewhere for this hotel.
- Also Known As:
- Doubletree Hotel Dallas
- Doubletree Dallas
- Dallas Doubletree
- Doubletree Hotel Dallas Campbell Center
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