I travel for work and always try to get the best value hotel for my company. For this trip, the client I was visiting recommended this hotel. Against my instinct, I booked here even though I found hotels that were lower in price and had equal or better Trip Advisor reviews.
The hotel was adequate, but lacking in "attention to detail," I would expect for almost $160/night, especially in Dallas. Hallway carpets were dirty. Upon entering my room, the first thing I noticed was a large spot of spilled coffee. I can understand in a busy hotel that stains can occur. However, this was hardly a stain, but something that could have easily been cleaned up, had someone cared to do so.
The bathroom was clean, but the toilet required me to hold the handle down in order to complete a flush. Apparently, someone who was "directionally challenged" attempted to attach my shower curtain liner. There were snaps to hold the main curtain to the liner, but the curtain was hung backwards, so the snaps didn’t line up. The solution? Hold the whole thing together with safety pins.
I was looking forward to the fitness center, expecting something above adequate. Again, was dissapointed. Two of three treadmills had operational problems- from a noisy treadmill to the fact that none of the on-board televisions worked. The room was small and only had one exercise bike.
My final two complaints: a non-working printer in the business center and expensive drinks in the bar. Again, we’re in Dallas not, a larger city, so I don’t expect to pay $11 for a HOUSE wine and a very small glass at that.
Plus points for this hotel: staff was courteous, bed was comfortable.
I’ll be back to Dallas within a month and won’t stay again. Not because it was terrible, but because I feel I’ve stayed in better hotels for less and gotten more for my money. My complaints may be trivial, but my issue is the cost versus the quality. I've traveled extensively in Texas and in larger cities around the country. As a someone who is always very conscious about minimizing my company's, or client's travel money, this was the first hotel I'd felt guilty that I'd wasted their money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.