We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great sleep !” 5 of 5 stars
Review of Sheraton Dallas Hotel by the Galleria

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Sheraton Dallas Hotel by the Galleria to your Saves list
Sheraton Dallas Hotel by the Galleria
3.5 of 5 Hotel   |   4801 Lyndon B. Johnson Freeway, Dallas, TX 75244 (Formerly Sheraton Dallas North Hotel by the Galleria)   |  
Hotel amenities
Ranked #31 of 190 Hotels in Dallas
GreenLeadersSilver level
Adelaide
Top Contributor
88 reviews 88 reviews
17 hotel reviews
Reviews in 35 cities Reviews in 35 cities
28 helpful votes 28 helpful votes
“Great sleep !”
5 of 5 stars Reviewed August 29, 2014

Stayed here after flying from Sydney to Dallas, found it excellent for the price. Very quiet & comfortable, excellent bed - all I want from a hotel. Found the in house bar near the check in desk was a great place to have a quiet drink.

Room Tip: The rooms viewing the atrium are very quiet
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

430 reviews from our community

Traveler rating
    169
    157
    67
    24
    13
See reviews for
77
76
35
171
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Austin, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 of 5 stars Reviewed August 19, 2014

I usually love Sheratons, but this one fell flat. Elevators were broken floor level was scorching hot, and they just didn't seem to have it all together. Renovations had taken place in the lobby though, and I can only assume that the underlying infrastructure was coming next, but we will see if that actually takes place. Book only if the price is right.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny V, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review, August 21, 2014
Dear wwput,

Thank you for taking the time to share your thoughts with us. We are happy you enjoyed , but we’re very sorry you didn’t enjoy your overall stay with us. Our elevators are currently in full working order and we working closely with our elevator company to keep the elevators operating at all times. We have high expectations for ourselves and are all sorry we missed the mark on your experience.
Again I apologize and I hope despite this occurrence you will visit us again next time you are in Dallas.

Sincerely,

Manny Valadez
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 12, 2014

This is a standard Sheraton, nothing revolutionary and nothing terrible exactly what I expect for the price range. The lobby and common areas are nice, they seem recently renovated.

The poor elements of this hotel start at check in, I found the front desk team throughout my week long stay poor. Not only did I not feel welcome, anytime I had a query or question, I felt like I was imposing on them. The daily parking rate was $12 which I think is excessive for a non city centre area. The poor area is small but functional.

The one standout gem in this hotel is an employee called Manuel who greeted me like an old friend every morning for breakfast. The man personified welcome and by the end of my weeklong stay I felt sad to say goodbye. He is hands-down amazing. I ate 4-5 nights in the restaurant bar and found all the servers polite, helpful and friendly. These guys are making a very average hotel exceptional. I cannot speak highly enough of them. The food is great too.

This place is let down by the inconsistent service but it's cancelled out by Manuel and the restaurant/bar team. Top notch!

Room Tip: Try get higher floor.
See more room tips
  • Stayed August 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny V, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review, August 13, 2014
Dear PC Dublin,

Thank you for your feedback and taking the time to post a review. I am happy to hear you found our staff to be friendly and helpful in the restaurant, in particular Manuel. We will certainly share this success with him. I do apologize if the front desk did not make your feel welcome, I can assure you this is not the standard. We are here to answer all of guest’s questions and needs. I will be immediately be addressing this with our front desk team.

Again, thank you for the comments, which will help us in our ongoing efforts to improve our service. If you make your way back to Dallas I hope that you will again choose our hotel, and if you want to reach out to me prior to your stay I will personally ensure the success of your visit.

Sincerely,

Manny Valadez
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bonita Springs, Florida
Top Contributor
96 reviews 96 reviews
15 hotel reviews
Reviews in 36 cities Reviews in 36 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed August 5, 2014

I Love Sheratons this one was just meh... my room although clean so so large and cavernous with odd scraps of furniture it felt awkward like I was staying in someones old storage room. Was kinds depressing and even for a top floor was dark....its was just weird. The hotel itself was fine but a bit too busy and impersonal. Only the car valet guy ever said hello or greeted me for the 2 days I was there.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed July 20, 2014

We stayed on the 4th floor and our room is just in front of the elevator. The room is okay and can fit 4 adults coz we got the 2 double beds. Bed and linens were nice and comfty. We had a good nice sleep on our 7 nights at the hotel. It is near the Galeria mall. Hotel offers shuttle within a 3 mile radius only. Good restaurants are within downtown so not much choices within 3 miles. They served the same breakfast on our 8 days stay - bacon, eggs, fruits, yougart, oats, sausages, potatoes, bagels and bread.

Our stay in this hotel over all was good. We requested alot of things from hotel services w/c they likely obliged. Service was good.

Stayed June 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny V, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review, July 22, 2014
Dear Shei F,

Thank you for your feedback and taking the time to post a review. I am happy to hear our staff is friendly and helpful and that you found our location convenient!

Again, thank you for the comments, which will help us in our ongoing efforts to improve our service. If you make your way back to Dallas I hope that you will again choose our hotel, and if you want to reach out to me prior to your stay I will personally ensure the success of your visit.

Sincerely,

Manny Valadez
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed July 14, 2014

Loved the design quality of the rooms: most hotels spend the majority if time and money on lobbies, but the room was beautiful! Staff was friendly, quiet hotel. I would give a 5-star if the view has been better than a gravel rooftop, especially because everything else had so much detail. Even a nicer roof material would have been nice. Gosh, a rooftop garden would be spectacular!

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny V, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review, July 22, 2014
Dear TripAdvisor Member,

Thank you for your feedback and taking the time to post a review. I apologize for the roof top view, we do have alternative views and we would love the opportunity to provide one on your next trip!
On a more positive note I am pleased you loved the design of your room and you found our staff friendly!

We look forward to welcoming you back soon.
Sincerely,

Manny Valadez
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
66 reviews 66 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 12, 2014

The hotel still is way above average. But, when you check in at midnight, you want to go to sleep. First, my room key didn't work. Next the air conditioner was struggling to cool the room.

But the main irritant, last visit and this, was the lack of any electrical outlets near the bed. Actually, the outlet is located squarely behind the bed. As before, in order to plug in my CPAP, I had to pull the base of the bed away from the wall, crawl over to the middle of the bed, unplug the alarm clock, plug in my cord, reposition the bed, remove the down comforter that is hardly needed in a room that is not cool in Dallas in July, and then remind myself that my plan was to get some sleep.

Then, like some sort of wake-up call, the A/C shuts off automatically around 8:00 am.

Breakfast was great and the staff was helpful. Getting to the hotel still is a bit like driving through a war zone, but they can't help the road construction.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny V, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review, July 22, 2014
Dear Tim D,

Thank you for your feedback and taking the time to post a review. I am happy to hear our staff is friendly and helpful and that you chose our hotel for your visit. I apologize for the electrical outlets, we do offer alternatives at the front desk. We provide the comforters in the room to ensure we are catering for all sorts of sleepers as some of our guests enjoy a more snug sleep!

Again, thank you for the comments, which will help us in our ongoing efforts to improve our service. If you make your way back to Dallas I hope that you will again choose our hotel, and if you want to reach out to me prior to your stay I will personally ensure the success of your visit.

Sincerely,

Manny Valadez
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton Dallas Hotel by the Galleria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Dallas Hotel by the Galleria

Address: 4801 Lyndon B. Johnson Freeway, Dallas, TX 75244 (Formerly Sheraton Dallas North Hotel by the Galleria)
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Dallas
#27 Romantic Hotel in Dallas
#31 Business Hotel in Dallas
#37 Family Hotel in Dallas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Dallas Hotel by the Galleria 3.5*
Number of rooms: 309
Official Description (provided by the hotel):
Newly refreshed after an extensive $17 million renovation, The Sheraton Dallas Hotel by the Galleria offers a contemporary space with upgraded amenities and a welcoming design. Located three blocks away from the Galleria Mall, our hotel is surrounded by more than 200 Fortune 500 companies in the heart of the North Dallas business corridor.Warm and comfortable, our guest rooms will make business and leisure travelers feel right at home. Great standard amenities such as High Speed Internet Access, a working desk, and an ergonomic chair will keep you connected to what’s important.After a busy day, you can relieve your stresses with a little exercise or relaxation in the state-of-the-art fitness center and outdoor pool. Or if you’d prefer to explore the city, we offer complimentary transportation to and from nearby locations—including the Galleria Mall, where you’ll find Macy’s, Saks Fifth Avenue, Nordstrom’s, and over 400 specialty shops and boutiques, as well as an indoor skating rink. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Starwood, Expedia, Cheap Tickets, Priceline, Orbitz, TripOnline SA, Odigeo and Tingo so you can book your Sheraton Dallas Hotel by the Galleria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dallas Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton Dallas Hotel by the Galleria, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.