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“Very nice lobby” 4 of 5 stars
Review of Sheraton Dallas Hotel by the Galleria

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Sheraton Dallas Hotel by the Galleria
3.5 of 5 Hotel   |   4801 Lyndon B. Johnson Freeway, Dallas, TX 75244 (Formerly Sheraton Dallas North Hotel by the Galleria)   |  
Hotel amenities
Ranked #31 of 188 Hotels in Dallas
GreenLeadersSilver level
Santa Cruz, California, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Very nice lobby”
4 of 5 stars Reviewed March 11, 2013

We spent the weekend in Dallas and the hotel was great. The newly renovated lobby and restaurant were fantastic. Spend a chilly Sunday afternoon watching some football as my girlfriend worked. Staff was friendly. Room was nice.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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414 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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MINOT
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2013

I stayed at the Sheraton Dallas Hotel by the Galleria and I had no complaints at all. The breakfast had a choice of everything you could want. The beds were so comfortable and the customer service was fantastic!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2013

I book hotel rooms for my company's out-of-town clients/prospects and the Sheraton Dallas Hotel by the Galleria is the ONLY hotel we use. I ran into a bit of a snag last week when trying to book several rooms late in the day on a Friday. After making the voice mail rounds, I pressed "0" and Gloria Decena at the front desk answered. Gloria could hear the frustration in my voice. She explained that the hotel was extremely busy - it was check-in time on a Friday afternoon. Gloria then listened to what I was trying to accomplish. She came up with a creative solution and provided the information I needed. Before we hung up, she said "please don't hesitate to call me back if you need more help". I did end up having to call Gloria back. She immediately came up with another solution and took care of it herself, on the spot while I was still on the phone! I don't run across many people willing to go that extra mile for the customer anymore. Gloria not only went the extra mile, she did it with a fantastic, "can-do" attitude! So if you're ever at the Sheraton Dallas Hotel by the Galleria and need assistance, just go to the front desk and ask for Gloria. You won't be disappointed.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marysville, Kansas
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 7, 2013

Stayed 3 nights last weekend at this hotel, while in Dallas on business. It was clean and nice - the lobby area all very newly remodeled. The room was clean and spacious, with comfortable bed.

There is no free breakfast, no free internet, no fridge or microwave in the room, and bathrooms are very, very tiny. Also the ice bucket is quite small - since there was no fridge, I wanted to keep a couple yogurts in an ice bucket, but it was only big enough for one.

Nothing really to complain about... just the absence of a few perks that I have come to expect in my travels. There is a microwave downstairs in the lobby that you can use, so that helped.

Room Tip: Ice machine is clear at one end of the hotel on each floor, so unless you want to walk a long ways e...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Grand Junction, Colorado
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 7, 2013

Every staff member was friendly and helpful.

We felt the room was very comfortable and the bedding was terrific. The rooms were not suites but they definitely were larger than most hotel rooms.

They recently updated the hotel and it is pretty amazing and modern, but comfortable at the same time.

Our only concerns were that you could hear neighbors through the walls whenever they rant the shower or flushed the toilet. They also like to charge for everything! Internet is extra. Parking is extra....

We booked online and paid only $56 so we have nothing to complain about at that rate, but if we were paying full price we would stay somewhere else.

Oh yeah, the pool looks very nice and inviting but there is no hot tub!

Room Tip: Book online and save a ton of money!
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 6, 2013

Very nice hotel close to the Galleria mall and restaurants.You can walk to the mall (7-8mins), or take the shuttle.Rooms were nice and clean with comfortable beds,the bathroom was a bit small,but I had nothing to complain about .The staff was very friendly,and the shuttle drivers the best ever.The breakfast was also very good.I will go back with my family next time,but will definitely rent a car then,as I want to see more of Dallas.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 4, 2013

The hotel was really nice inside. The lobby was clean. The staff was very nice & helpful. The only complaint I have is the restroom in our room was really small. Smaller than most hotels I've stayed at.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Dallas Hotel by the Galleria

Address: 4801 Lyndon B. Johnson Freeway, Dallas, TX 75244 (Formerly Sheraton Dallas North Hotel by the Galleria)
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Dallas
#24 Romantic Hotel in Dallas
#30 Business Hotel in Dallas
#43 Family Hotel in Dallas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Dallas Hotel by the Galleria 3.5*
Number of rooms: 309
Official Description (provided by the hotel):
Newly refreshed after an extensive $17 million renovation, The Sheraton Dallas Hotel by the Galleria offers a contemporary space with upgraded amenities and a welcoming design. Located three blocks away from the Galleria Mall, our hotel is surrounded by more than 200 Fortune 500 companies in the heart of the North Dallas business corridor.Warm and comfortable, our guest rooms will make business and leisure travelers feel right at home. Great standard amenities such as High Speed Internet Access, a working desk, and an ergonomic chair will keep you connected to what’s important.After a busy day, you can relieve your stresses with a little exercise or relaxation in the state-of-the-art fitness center and outdoor pool. Or if you’d prefer to explore the city, we offer complimentary transportation to and from nearby locations—including the Galleria Mall, where you’ll find Macy’s, Saks Fifth Avenue, Nordstrom’s, and over 400 specialty shops and boutiques, as well as an indoor skating rink. ... more   less 
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Also Known As:
Dallas Sheraton

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