The Westin was booked so I stayed with my family for a week and had nothing but problems. They lost all of our laundry, the key cards to the parking lot never worked so we had to find $10.00 each for both cars every time we left the parking lot, the front desk people and the people that answered the room phones were snobby and very short with us, the bathroom was so small you can't even close the door without moving behind it, they may have spent millions renovating the lobby but they didn't do much to the rooms. I just expected so much more being owned by the same name of the other hotels we always stay in. I will say that one of the bellhops at the front named Derrick was absolutely amazing... We've never had anyone so friendly and happy about their job or willing to go so far to please a guest before... not even when we stay at the Ritz. Derrick was so amazing... he heard my son saying he wanted a hamburger he had heard about and he offered more than once to go out on his own time and bring one back for him. As far as I'm concerned he should be running the whole hotel and teach everyone there to treat guests like he does. So sad that such a wonderful man is at a hotel that I will never stay at with that name again. He needs to go work at the Ritz because he would be more than compensated for his amazing attitude and service he offers to people to make them feel welcome.
- Official Description (provided by the hotel):
- Newly refreshed after an extensive $17 million renovation, The Sheraton Dallas Hotel by the Galleria offers a contemporary space with upgraded amenities and a welcoming design. Located three blocks away from the Galleria Mall, our hotel is surrounded by more than 200 Fortune 500 companies in the heart of the North Dallas business corridor.Warm and comfortable, our guest rooms will make business and leisure travelers feel right at home. Great standard amenities such as High Speed Internet Access, a working desk, and an ergonomic chair will keep you connected to what’s important.After a busy day, you can relieve your stresses with a little exercise or relaxation in the state-of-the-art fitness center and outdoor pool. Or if you’d prefer to explore the city, we offer complimentary transportation to and from nearby locations—including the Galleria Mall, where you’ll find Macy’s, Saks Fifth Avenue, Nordstrom’s, and over 400 specialty shops and boutiques, as well as an indoor skating rink. ... more less
- Reservation Options:
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- Also Known As:
- Dallas Sheraton