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“Very nice hotel” 4 of 5 stars
Review of Rosewood Crescent Hotel

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Rosewood Crescent Hotel
4.5 of 5 Hotel   |   400 Crescent Ct., Dallas, TX 75201 (Oak Lawn)   |  
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Ranked #18 of 188 hotels in Dallas
Top Contributor
130 reviews 130 reviews
39 hotel reviews
Reviews in 48 cities Reviews in 48 cities
145 helpful votes 145 helpful votes
“Very nice hotel”
4 of 5 stars Reviewed December 1, 2012

I really enjoyed our stay at this hotel. The room was very nice - there was a juliette balcony that opened onto the courtyard, which had a nice waterfall. There is a high-end department store at the property. The concierge, Ashley, was fantastic and always went above and beyond for us. She was really impressive. The male concierge (in his 40s), not so good - I thought he was lazy and provided the least amount of effort in his service, which is unacceptable for a hotel of this caliber. The car service was also nice, though the car was not always available and we had to get a taxi back on two occassions. The hotel is in a very nice and safe area. There is a trolley that takes you uptown to the West End Village, which is a cute shopping area. There are many restaurants nearby.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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230 people have reviewed this hotel

Traveler rating
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30
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
McKinney, Texas, United States
Top Contributor
85 reviews 85 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 25, 2012

My husband and I use this hotel as our "stay-cation" spot here int he Dallas area. Whenever we need a "time out" of the suburbs, we travel to the city to take in the happenings and stay at the Crescent. What an oasis! The spa is top-notch, and the service throughout the hotel is worth the price. Would stay here again and again.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 16, 2012

We made a reservation with this hotel over 2 months ago, for one night for a wedding. We live in Chicago, and several weeks ago realized we wouldn't be able to make it to Dallas. I called and cancelled, and then 3 days before the wedding I called to make sure our name wasn't in their reservation system. They assured me it wasn't. I didn't get the name of the person I spoke with, but do have the cell phone records of the date and time I called.

Our credit card was charged anyways, and the woman on the phone at the Crescent, who works in accounting, was extremely rude, and said that if we didn't have our cancellation number, or the name of the person who we spoke with, that it was "too bad" and we would have to pay up.

I'm really turned off of this place and can't believe the poor quality of customer service, I was treated like garbage by her. Is this some scam that I am doing? Running around making reservations for weddings at hotels, then not showing up and then claiming that I cancelled, when really I didn't? I'm shocked at how poorly we were treated over this matter. There was obviously an error somewhere along the way, and our reservation was not properly cancelled.

The manager is away on vacation, and apparently there is no one else at the hotel I could speak to in the meantime. Really?

For such an expensive, upscale place, they really do treat their customers like crap, and care more about making money off them, then providing quality service.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 8, 2012

Great location. Walking distance to trolley, downtown and McKinney Ave filled with restaurants and shops. Clean, safe, upscale area. Gorgeous downtown skyline. We have been a client for years and will still keep coming back. Hotel is beautiful and has a garden/atrium area with flowers and a fountain. Staff is wonderful...everyone from the front desk to sales staff and banquets. Sue Rivers and Samantha Dugger are wonderful work with. Would highly recommend. Kind, professional Texas hospitality.

Room Tip: Atrium view is beautiful.
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Stayed November 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DFW Metroplex, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 6, 2012

Stayed here on a fun trip downtown and really loved the service. The hotel was perfect everything well kept, top notch worth every penny! You can't go wrong with a stay here! The convenience store across the street has great breakfast tacos and burritos BTW. If you stay Saturday night, Starbuck's isn't open Sunday morning so don't forget to ask for extra coffee @ the front desk.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 1, 2012

I had a weekend get away with my partner on August, 2012. We drove from Santa Fe ,NM to Dallas. I have to say that I was very impressed with this astonishing hotel. The Crescent Court is a beautiful building and stand up from the other ordinary buildings in Downtown Dallas. It's a luxurious property with a wonderful staff.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Top Contributor
183 reviews 183 reviews
61 hotel reviews
Reviews in 54 cities Reviews in 54 cities
183 helpful votes 183 helpful votes
4 of 5 stars Reviewed October 31, 2012

Hotel is about 20 years old. Needs some freshening up. Didn't feel too fresh, particularly b/c room was smoke filled when we arrived. They didn't have an alternative room,so sprayed freshener and said they would look into a move the next day. We were quite busy,at a meeting, couldn't keep asking about rooms and they did not follow up at all. Concierge was good, not great. There are two other great properties one a very hip boutique hotel a block away and another a much more luxurious newer hotel with a very good chef-driven restaurant. I usually choose Rosewood over both FS and RC chains b/c they tend to be a higher level chain but not this property. This hotel is not up to the standards, particularly of cleanliness and attention to detail of other Rosewood properties I have stayed in. They have a very big gym for a hotel that is well-used by adjacent office bldg. members. Guests and gym members were mostly middle-aged. Location is great, uptown Dallas around the corner from McKinney a street with lots of cafes, bars, etc. Studio suite room was very spacious. Single sink in the bathroom. I might return if price was good, but equally likely to try another property.

Room Tip: 5th floor is highest floor that you only have to take one elevator for
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rosewood Crescent Hotel

Address: 400 Crescent Ct., Dallas, TX 75201
Phone Number:
Location: United States > Texas > Dallas > Oak Lawn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Dallas
#12 Luxury Hotel in Dallas
#18 Business Hotel in Dallas
#22 Romantic Hotel in Dallas
#24 Family Hotel in Dallas
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Rosewood Crescent Hotel 4.5*
Official Description (provided by the hotel):
Large, modern-style hotel comprised of ten types of Italian and Spanish marble. ... more   less 
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Also Known As:
Rosewood Crescent Court Dallas
Rosewood Crescent Court Hotel Dallas
Crescent Hotel Dallas

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