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“Ok hotel-Scarey area!!!!” 3 of 5 stars
Review of SpringHill Suites NW Hwy at Stemmons/I-35E

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SpringHill Suites NW Hwy at Stemmons/I-35E
3.0 of 5 Hotel   |   2363 Stemmons Trail, Dallas, TX 75220   |  
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Ranked #75 of 192 Hotels in Dallas
Certificate of Excellence 2014
ILLINOIS
Top Contributor
90 reviews 90 reviews
47 hotel reviews
Reviews in 53 cities Reviews in 53 cities
114 helpful votes 114 helpful votes
“Ok hotel-Scarey area!!!!”
3 of 5 stars Reviewed May 15, 2014

The hotel is clean and functional Along with good service. There is a big liquor store next door and a gentleman's club on the other side of the liquor store. If you are wanting to stay in an area with safe surroundings, this is not it. If you want a cheap quiet clean stay, this may be for you. Breakfast was very good. Gym equipment is good also. Outdoor pool out of service for unknown reason

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather E, General Manager at SpringHill Suites NW Hwy at Stemmons/I-35E, responded to this review, January 19, 2015
Dear Traveler,

Thank you for sharing your experience at the SpringHill Suites Dallas NW Highway at Stemmons/I-35E through TripAdvisor.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for the wonderful comments.

Thank you for staying at the SpringHill Suites Dallas NW Highway at Stemmons/I-35E and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas.

Sincerely,
Heather Etheridge
General Manager
Springhill Suites
hetheridge@chasehospitality.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

74 reviews from our community

Traveler rating
    25
    29
    14
    2
    4
See reviews for
20
11
7
31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Hamilton, Bermuda
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 26, 2014

Love this hotel, I won't stay anyplace else when I am in Dallas. Customer service was outstanding, super friendly and helpful staff. Elevators at each end of hotel, for easy access to room. Free wifi, and it wasn't slow at all, like at other hotels. Excellent quality breakfast in the morning, a fridge, microwave and coffee maker in my room. Coin operated laundry room which can be very convenient if needed. Good exercise room. Close to shopping, Very happy, will definitely be back.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather E, General Manager at SpringHill Suites NW Hwy at Stemmons/I-35E, responded to this review, January 19, 2015
Dear Traveler,

Thank you for sharing your experience at the SpringHill Suites Dallas NW Highway at Stemmons/I-35E through TripAdvisor.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for the wonderful comments.

Thank you for staying at the SpringHill Suites Dallas NW Highway at Stemmons/I-35E and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas.

Sincerely,
Heather Etheridge
General Manager
Springhill Suites
hetheridge@chasehospitality.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lino Lakes, Minnesota
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 24, 2014

Very nice and clean hotel. The rooms were great except for the beds. A little small for two people sleeping on them. One is bound to roll off of it. It was nice to have that extra room with a door. The price was very reasonable. It was a bummer that the pool was outdoors and closed.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather E, General Manager at SpringHill Suites NW Hwy at Stemmons/I-35E, responded to this review, January 19, 2015
Dear Traveler,

Thank you for sharing your experience at the SpringHill Suites Dallas NW Highway at Stemmons/I-35E through TripAdvisor.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for the wonderful comments.

Thank you for staying at the SpringHill Suites Dallas NW Highway at Stemmons/I-35E and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas.

Sincerely,
Heather Etheridge
General Manager
Springhill Suites
hetheridge@chasehospitality.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo TX
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 12, 2014

My sister and I stayed one night here before a convention in Dallas. We wished we had stayed there the entire time! The room is spacious with a separate living room, 2 tvs, and plenty of space. Free parking, free wifi and the breakfast was good. I didn't give it a 5 because somehow there were little sugar ants on our nightstand. only about 10 which we killed and didn't see any more, and the breakfast lady took a long time (at least 10 minutes) before she cleaned up the scrambled eggs on the floor, which she even stepped in. gross. But we really enjoyed the room. Location is a bit off the beaten path for the direction we came, but eventually it was not a problem finding it.

Room Tip: There is a huge, and I mean huge, liquor store right next door in case you're in the mood to sho...
See more room tips
  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather E, General Manager at SpringHill Suites NW Hwy at Stemmons/I-35E, responded to this review, January 19, 2015
Dear Traveler,

Thank you for sharing your experience at the SpringHill Suites Dallas NW Highway at Stemmons/I-35E through TripAdvisor.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for the wonderful comments.

Thank you for staying at the SpringHill Suites Dallas NW Highway at Stemmons/I-35E and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas.

Sincerely,
Heather Etheridge
General Manager
Springhill Suites
hetheridge@chasehospitality.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2014

Want to say this was an awesome hotel.Not hard to get to at all and very quiet area.Staff was friendly and the room was big enough for the 5 of us,with double beds and a seperate area with a couch and 2 32" tv`s in the room.Would stay again for sure and only spent about 130.Not bad at all.Awesome deal with anyone needing extra room.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather E, General Manager at SpringHill Suites NW Hwy at Stemmons/I-35E, responded to this review, January 19, 2015
Dear Traveler,

Thank you for sharing your experience at the SpringHill Suites Dallas NW Highway at Stemmons/I-35E through TripAdvisor.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for the wonderful comments.

Thank you for staying at the SpringHill Suites Dallas NW Highway at Stemmons/I-35E and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas.

Sincerely,
Heather Etheridge
General Manager
Springhill Suites
hetheridge@chasehospitality.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
231 reviews 231 reviews
39 hotel reviews
Reviews in 72 cities Reviews in 72 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 23, 2014

Close to Love Field with a shuttle. Driver was very nice. Hotel is clean and looks newly refurbished. Room is a good size and comfortable. Towels are small and very thin. The hotel provides breakfast which is very good. Also on some nights they also have a light dinner. Good exercise room.

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather E, General Manager at SpringHill Suites NW Hwy at Stemmons/I-35E, responded to this review, January 19, 2015
Dear Traveler,

Thank you for sharing your experience at the SpringHill Suites Dallas NW Highway at Stemmons/I-35E through TripAdvisor.

With a Spirit to Serve, we take great pride in providing excellent Custoemr Service and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for the wonderful comments.

Thank you for staying at the SpringHill Suites Dallas NW Highway at Stemmons/I-35E and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas.

Sincerely,
Heather Etheridge
General Manager
Springhill Suites
hetheridge@chasehospitality.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Temple, Tx
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 23, 2013 via mobile

Clean, bright, and cheerful. Very big rooms. Great coffee and great breakfast muffins. Agree that surroundings are a bit iffy/industrial but we walked to Bachman lake near Love field with no problem ( ok, it was 35 w a 20 mph north wind)

Shuttle to Love field worked smoothly. Location easy to get to. Couple of restaurants and Starbucks very nearby

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather E, General Manager at SpringHill Suites NW Hwy at Stemmons/I-35E, responded to this review, January 19, 2015
Dear Traveler,

Thank you for sharing your experience at the SpringHill Suites Dallas NW Highway at Stemmons/I-35E through TripAdvisor.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for the wonderful comments.

Thank you for staying at the SpringHill Suites Dallas NW Highway at Stemmons/I-35E and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas.

Sincerely,
Heather Etheridge
General Manager
Springhill Suites
hetheridge@chasehospitality.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites NW Hwy at Stemmons/I-35E

Address: 2363 Stemmons Trail, Dallas, TX 75220
Location: United States > Texas > Dallas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#62 Business Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites NW Hwy at Stemmons/I-35E 3*
Number of rooms: 96
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Also Known As:
Springhill Suites Nw Hwy At Stemmons/i-35e Hotel Dallas
Springhill Suites Dallas
Dallas Springhill Suites

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