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“Good Hotel” 4 of 5 stars
Review of The Fairmont Dallas

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The Fairmont Dallas
4.0 of 5 Hotel   |   1717 North Akard Street, Dallas, TX 75201   |  
Hotel amenities
Ranked #19 of 189 Hotels in Dallas
GreenLeadersGold level
San Antonio, Texas
Top Contributor
64 reviews 64 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
65 helpful votes 65 helpful votes
“Good Hotel”
4 of 5 stars Reviewed October 10, 2013

This hotel was great. One of the nicer hotels we stayed at. The rooms were clean and spacious. The lobby was nice and the staff was great. A great experience here. They even gave my child a stuffed animal. They were a little expensive though.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, October 23, 2013
Thank you for providing your comments on TripAdvisor. We are pleased that you enjoyed your stay at our hotel including our spacious, newly renovated guest rooms. I am very happy to hear that our hotel colleagues provided warm service, as we strive to ensure that all of our guests have a wonderful experience - especially our younger guests! We hope you will visit The Fairmont Dallas again in the near future.
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1,015 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
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English first
Austin, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 8, 2013

My wife and I along with our 2 year old were in Dallas for a wedding at 5pm on Saturday. The Fairmont check in time is a late 3pm but I figured that would be enough time for us to get ready and go once we arrived in town, and I hoped we could check in early. We arrived in Dallas at noon and I called to check on the possibility of early check in. I was told that the hotel sold out the night before so early check in would not be likely. Fine. We went to the Perot Museum and had a great time. We arrived at the Fairmont at 2pm to check in and was told they would cal me when the room was ready. I asked if they had an estimated time because I had a toddler that needed to nap and a wedding at 5pm and was told it wouldn't be long. At 3:15(after waiting in line for 20 minutes) I again asked what what going on and when it was estimated that we could get into a room. and was told that they were backed up on cleaning rooms and that they could give me no estimated time.
The issue was that the Notre Dame football team was staying in this hotel and had a game at 6:30pm. The hotel was allowing the football team a late check out and that is why there were no rooms open at 3pm. The problem was that no one on the staff would admit to this and just played dumb.
We left and went to the Hyatt and it was great. We made the wedding on time and I got a call from Abigail from the Fairmont at 6:00pm telling me my room was ready. Ridiculous. If they had been upfront with me I would still have left but it would have saved me some stress and I would have left with a fairly positive outlook. The fact that they would not tell me straight up that there was no way I would get into a room before 5pm was awful and I will never stay at a Fairmont property again.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, October 23, 2013
Hello and thank you for your comments. We are extremely disappointed to hear about this delay of check-in, which is absolutely unacceptable. I would like to extend our sincere apologies for the inconvenience experienced with your arrival. This experience is not indicative of the level of service our property typically provides, and I have informed hotel leadership of your concerns. I would like to assure you that our hotel colleagues do not misrepresent information to guests; however there was clearly a breakdown in communication on our end. The situation does not meet the standards and expectations we hold as a property and this feedback provides a training opportunity for the future. We truly apologize for the significant delay you experienced and for any miscommunication. If you would like to discuss the experience further please do not hesitate to contact our leadership team directly. Thank you again for taking the time to provide your feedback, and I hope we will have the opportunity to serve you in the future.
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Darlington, United Kingdom
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
Reviews in 20 cities Reviews in 20 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed October 8, 2013

its still a lovely hotel but I think standards on the whole have slipped a little. The majority of staff are very nice and friendly but there were a few occasions where the staff didn't go quite as far as they could have or used to. The staff in the gold lounge were very nice but everything had to be asked for whereas before everything was offered before you could ask, its only a little gripe but it does make a difference. My room was very nice although it could now do with being updated its looking a bit tired and the bathroom really needs work it was also incredibly small. I must say thankyou to the bellman Tony Bennet who was just amazing he is the reason that I gave the hotel the very good rating without him it would have been average. My only word of warning to other guests would be that when you get to the front door wanting a cab the doormen will quite often offer you a car saying that its the same cost please check the price with the driver first as I ended up paying $25 for a $11 dollar ride. I did mention this to one of the doorman who said he wouldn't use him again but just be aware. Would I stay here again ? possibly but I would look elsewhere first.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Longview, Texas, United States
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 6, 2013

We stayed for a weekend. Was birthday trip for 9 year old, so we have 4 nine year olds with us. Notre dame team was staying at the hotel for the weekend, place was Way busy. Room wasn't ready at 3:30 when we got there, had to wait until 4:45 to get into room. Fortunately it's big hotel with lots open areas when you can get kids to sprawl out and play with their ipads. Room was very nice. Room service food the next morning was excellent. Valet car parking was timely whenever you called down. I think we had bad luck on the volume at the hotel, because it seemed great otherwise.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, October 8, 2013
Hello and thank you for sharing your comments on TripAdvisor. Thank you for choosing our hotel for your child's birthday weekend visit! We sincerely apologize for the delay in checking into your room. We are truly sorry for the inconvenience your family experienced, and I have shared your comments with our hotel leadership team. We are pleased that you enjoyed your breakfast, valet parking service and the newly renovated guestroom accommodations. I hope that we will have the opportunity to be of service on your next visit to Dallas. Thank you again!
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Langley City, Canada
Top Contributor
79 reviews 79 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 4, 2013

I recently spent 3 nights at the Fairmont Dallas and find this is a challenging review to write.

Let's focus on the positives to start with. The building is very nice. My room was very tastefully appointed and roomy. You won't hear any noise from next door or the hallway. The staff were charming and eager to please. They can handle a 500 person conference providing outstanding service all around. If you are arranging buffet meals, many of the dishes are tasty.

Now the negatives. The noise from outside, particularly if the hvac fan is on, is just about unbearable if you are a light sleeper. Picture a train running by your room - in addition to the noise, there is a physical rumble. The 3 elevators per tower are simply inadequate if you have a large group checking in or out or travelling up or down at the same time. Expect waits of 5-10 minutes. The steak and chicken dishes I had at either the buffet meals or our awards dinner were consistently overcooked. Specifically, my filet at dinner was cooked well done, which was just a shame. In fairness, I spoke to other patrons that did not have this issue, so perhaps the kitchen was just giving me special treatment.

The service was a bit spotty. I bought a bottle of wine and was delighted to find wine glasses provided in the room. The next night, I was going to have another glass of wine only to find the wine glasses had been removed. Perhaps they didn't like the fact that I had bought my own wine rather then drinking their overpriced bar fridge miniatures. They had a nice little Keurig coffee maker in the room. The second morning, I found I hadn't been provided with stir sticks, where I had before. These are just little things, but you really don't expect this from Fairmont.

In summary, i can forgive all the little shortfalls other then the room noise. This would likely be a deal breaker for me returning.

Room Tip: My room was 1110 in the south tower, right at the end of the building. Perhaps they are not all as n...
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Top Contributor
63 reviews 63 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 2, 2013

Not the cheapest hotel but great location because it is a block from arts area and a 10 minute walk down Ross street to the best eateries on Lamar street. Don't waste your time, just ask Tony Bennett from the Fairmont for the best happenings.Most importantly they are very few taxis, call BJ on 14075970214 for a pick up anywhere, trust worthy and reliable taxi driver, used him for the three days I was there. If was back in Dallas again, will stay at the Fairmont.

Room Tip: Ask for renovated room and as higher up the building as possible.
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, October 8, 2013
Thank you for sharing your feedback on TripAdvisor. I’m happy to hear that you were able to take advantage of our city center location and enjoyed the recommendations made by our hotel colleagues. As the only hotel in the downtown Dallas Arts District, we are located just minutes from a wealth of wonderful attractions and fine dining. Thank you again for your comments. We hope to see you again at The Fairmont Dallas very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Minnesota
1 review
5 of 5 stars Reviewed October 2, 2013

I stayed at the Fairmont Dallas for a conference. I can offer absolutely no complaints. The room was clean and well-appointed. The staff was courteous and responsive. The fitness room was appropriately sized, with clean and up-to-date equipment.
Most of all, I will remember the flan served at one of the conference lunches. So delicious, I ate two. Also a really good appetizer size beef wellington.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, October 8, 2013
Thank you for sharing your comments regarding your recent conference visit. We are delighted that you enjoyed your time at The Fairmont Dallas. In particular, we are pleased that our colleagues provided engaging service and that you enjoyed our fitness center and guestroom accommodations. I'm glad that you loved our flan and will share your kind feedback with our culinary team. Thank you again for sharing your experience, and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Dallas

Address: 1717 North Akard Street, Dallas, TX 75201
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Dallas
#11 Luxury Hotel in Dallas
#12 Romantic Hotel in Dallas
#19 Business Hotel in Dallas
#20 Family Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Dallas 4*
Number of rooms: 545
Official Description (provided by the hotel):
In Texas we do things in a big way, and The Fairmont Dallas is no exception amongst hotels in Dallas, TX. In this modern city of soaring skyscrapers, The Fairmont Dallas luxury hotel sets the standard for style and elegance. With our ideal location in the heart of the Downtown Dallas Arts District, we are situated just moments from incredible fine dining, shopping, arts and world-class entertainment. Newly redesigned luxurious guest rooms and suites offer warm hospitality, modern décor and that special Texas flair for an unrivaled travel experience. Fairmont Gold, an exclusive boutique lifestyle experience, is designed to fulfill the needs of the discerning business executive and leisure traveler, with elite lounge access and all of the comforts of home. Enjoy The Pyramid Restaurant & Bar’s four-star cuisine and a Starbucks conveniently located on the lobby level. ... more   less 
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Also Known As:
The Fairmont Dallas Hotel Dallas
Fairmont Dallas
Dallas Fairmont

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