its still a lovely hotel but I think standards on the whole have slipped a little. The majority of staff are very nice and friendly but there were a few occasions where the staff didn't go quite as far as they could have or used to. The staff in the gold lounge were very nice but everything had to be asked for whereas before everything was offered before you could ask, its only a little gripe but it does make a difference. My room was very nice although it could now do with being updated its looking a bit tired and the bathroom really needs work it was also incredibly small. I must say thankyou to the bellman Tony Bennet who was just amazing he is the reason that I gave the hotel the very good rating without him it would have been average. My only word of warning to other guests would be that when you get to the front door wanting a cab the doormen will quite often offer you a car saying that its the same cost please check the price with the driver first as I ended up paying $25 for a $11 dollar ride. I did mention this to one of the doorman who said he wouldn't use him again but just be aware. Would I stay here again ? possibly but I would look elsewhere first.