Overall the stay was very nice. The staff were friendly, my room was very comfortable and they have a very nice pool area located on the Terrace floor. I had a room with a king bed on the19th floor. The bathroom was pretty large for a hotel room. One slight annoyance was the lack of electrical outlets to charge phones/iPad in the room. There is also a charge for wifi but I followed. Tip from another Trip Advisor and signed up for their Presidents Club and got it for free. There is a Starbucks in the hotel off the lobby that has free wifi but they close at 3:30 p. I was attending a conference there and didn't have much down time for exploring the area but there is a building right next to the hotel , Fountain Place that has probably 100 fountains all lit up at night, very pretty.
One major warning is that there is an airport shuttle service called Go Shuttle, they should be called "You Ain't Goin Nowhere Fast" I am really annoyed that the Concierge talked me into getting in this shuttle. He pointed out that it is a lot cheaper ($19 instead of $49) to the airport) but what he failed to tell me is that it would take at least twice as long to get to the airport and these people could not care less about the customer or whether you make your flight. You are on their schedule and their only concern is filling their shuttle with customers. I won't go on with all of the details but it was a good 40 min before we finally got to the highway to head to the airport. As a guest of the hotel having just paid hundreds of dollars staying at this hotel and eating meals there I expect the concierge to show loyalty to me the guest not some greedy shuttle service who doesn't care about customer service.