Everyone has differing views but all I can say is that The Fairmont Dallas was excellent. The staff was very friendly, called us by name and the Gold floor room was very nice with a great north view. (for $39 extra/night I selected the upgrade to this floor which gives you better bed quality, a huge breakfast(6-10am) and hors d'oeuvres 5-7pm.) I understand that some can have bad experiences from time to time but my approach is, be friendly and social and you'll get the same back in return.
Phillip the concierge, Tony the lobby host and Donna on the 18th concierge floor were all remarkable; loved them!
The Fairmont Dallas was perfectly located in the heart of downtown, just blocks from the DART and free trolley.
I fully recommend this hotel to travellers.

I recently stayed at the Fairmont for several nights while attending a conference at the hotel. It is in a great location with excellent nearby dining choices, and the hotel offers everything you would need for a comfortable stay. It is a two tower setup so you will be in either the North or South tower. Even though there was a big conference going on, I never had an issue getting an elevator quickly. The room was spacious and well laid out - room decor was nice but nothing spectacular. The bed was comfortable. I really enjoyed the Rose 31 bath products which smelled heavenly. Bathrobe and safe are provided in the closet. One tip: sign up for the President's Club for the free WIFI access (very easy and free). I was thoroughly impressed with the room service menu which offered every type of dietary choice possible (gluten free, vegan, raw, etc). This really shows an attention to guests' needs that I appreciate very much. My food from room service arrived faster than expected and was fresh, hot and delicious. The Starbucks in the lobby was a very convenient amenity, and I enjoyed drinks at the lobby bar with my associates. The hotel also has a very large terrace that wraps around the whole building and has a pool and patio seating area (though it was too cold and windy during my stay to take advantage of it). I was also thrilled to meet the famous Tony Bennett that everyone mentions in their reviews. I instantly knew who he was by his big smile and welcoming demeanor. All in all I enjoyed my visit at The Fairmont and would stay here again in the future.

Our room was not available as I had reserved it. They would not accept my corporate credit card and it was only AFTER I suggested using the authorization form were they even going to try and render the situation.

I stay at the Fairmont quite often on business because the location is ideal and the service never disappoints. On my last visit, Mr. Tony Bennett provided the most amazing support ever.. from tucking me into a cab, taking care of my bags, to grabbing my phone charger.. He was the man!!
All at the end of very long days.. See you all in a couple weeks