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“Outdated” 3 of 5 stars
Review of The Fairmont Dallas

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The Fairmont Dallas
4.0 of 5 Hotel   |   1717 North Akard Street, Dallas, TX 75201   |  
Hotel amenities
Ranked #18 of 192 Hotels in Dallas
Certificate of Excellence 2014
GreenLeadersGold level
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Outdated”
3 of 5 stars Reviewed November 3, 2012

I'm not sure if it was just my room or the hotel. There was old wallpaper in the bathroom that looked like it was glued back on the wall several years ago and without proper caulking, rust on the metal door in the wall/ceiling, old caulking in the tub/tile seam and the toilet seat looked old with scratches painted over. The lobby is nice, but the room just felt really old and outdated. It didn't feel 4 star quality, which was disappointing. The bartender, James was great, made good drinks, and never left you waiting for the next one.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, November 5, 2012
Thank you for sharing your experience with us in this forum. I’m disappointed to hear that your stay did not live up to your expectations. Starting this month, The Fairmont Dallas will begin the process of updating and upgrading our guestrooms and suites. This renovation will offer new, modern amenities and décor. Feedback such as yours is incredibly valuable as we work to ensure that our hotel continues to exceed the expectations of our modern guests. We hope you will return to the hotel on your next trip to Dallas, and thank you again for your feedback.
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1,146 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
Date | Rating
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English first
Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed November 2, 2012

While attending a conference at the Dallas Fairmont I saw a coat in the window of the gift shop and went in to take a look. The sales lady (Rosalie) was great. She showed me several different versions of the coat and even would try them on to help me with size.

Next day I went back and the flower shop located next to gift shop was closed. I had wanted to get a single rose for someone who had gone above and beyond in helping with our conference. Rosalie had a single rose at the counter and I ask if I could buy it she wrapped with tissue paper and said I could have for no charge. What an unexpected wonderful thing to do.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 1, 2012

Within my short stay at the hotel I was impressed the doormen. They welcomed me so warmly that I did not even feel cold as it was ourside. Especially Tony Bennett. Tony was very helpful and great. I should return back maybe even only to see the fellow once again. Tony - thanks.

Room Tip: Rooms are rather small.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, November 5, 2012
Hello and thank you for taking time to provide feedback about your stay. Your service experience is a perfect example of how our team strives to turn moments into memories for our guests. We hope to see you again at The Fairmont Dallas very soon!
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Atlanta, Georgia
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 31, 2012

Our concierge, Tony Bennett was always so chipper and helpful and a joy to be around! The hotel itself was nice, but the service was what will bring me back when i need to travel to Dallas again. The only complaint i have is that the parking situation (valet only) took a very long time.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Top Contributor
51 reviews 51 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 30, 2012

Let's hit the down spots. Do not, repeat do not accept any room that ends in 19--1019--919 1719--you get the picture--why--because you will hear the service elevator--creeky and slow, and mouse driven all night long...Even the staff wouldn't stay in these rooms, so ,why should you. 2nd down spot---key missing for the mini bar. Laundry bag missing. And, finally, in the upgrade sections--high floorss--closing the door to the bathroom--a sliding door--often requires the intervention of superman... Also,need more mirrors and lights in these room. Upgrade rooms need desk sockets for computers, phones, etc. No more bending below the desks...

Having said that--here are the plusses--staff and service--from valet park, to bellman to front desk--knowledge, training, and outgoing personalities. Makes one feel comfortable. Went out of way to change our room, after we our bout with the service elevator...no hassle from anyone.

Starbucks on site--which in today's consumption world is a plus....and cab attendants quick and really helpful....

Coming back to Dallas, would stay again--especially since we now know where the elevators happen to be....

Room Tip: look before your sign. get a high floor
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin
1 review
5 of 5 stars Reviewed October 30, 2012

We had a great time staying at the Fairmont for Texas/OU weekend. Tony Bennett provided awesome service with a smile! He kept us laughing and helped us with everything we needed! We're planning to stay here next year, too!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieNorwood, Public Relations Manager at The Fairmont Dallas, responded to this review, November 5, 2012
Thank you for sharing your experience. We are delighted to hear that you enjoyed your recent stay at our city center hotel. Feedback such as yours is especially valuable as our staff consistently strives to provide engaging service to all of our guests. Thank you again for sharing your comments and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dickinson, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2012

The front desk staff, bell staff, room service staff where professional and courteous. Tony Bennett was fantastic. Enjoyed my stay. I was in a corner room with a king size bed the room was a little small but clean and comfortable. The conference area was great. Would definitely stay again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Fairmont Dallas

Address: 1717 North Akard Street, Dallas, TX 75201
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Green Hotel in Dallas
#11 Romantic Hotel in Dallas
#12 Luxury Hotel in Dallas
#16 Business Hotel in Dallas
#18 Family Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Dallas 4*
Number of rooms: 545
Official Description (provided by the hotel):
In Texas we do things in a big way, and The Fairmont Dallas is no exception amongst hotels in Dallas, TX. In this modern city of soaring skyscrapers, The Fairmont Dallas luxury hotel sets the standard for style and elegance. With our ideal location in the heart of the Downtown Dallas Arts District, we are situated just moments from incredible fine dining, shopping, arts and world-class entertainment. Newly redesigned luxurious guest rooms and suites offer warm hospitality, modern décor and that special Texas flair for an unrivaled travel experience. Fairmont Gold, an exclusive boutique lifestyle experience, is designed to fulfill the needs of the discerning business executive and leisure traveler, with elite lounge access and all of the comforts of home. Enjoy The Pyramid Restaurant & Bar’s four-star cuisine and a Starbucks conveniently located on the lobby level. ... more   less 
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Also Known As:
The Fairmont Dallas Hotel Dallas
Fairmont Dallas
Dallas Fairmont

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