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“Standard Ritz Service” 5 of 5 stars
Review of The Ritz-Carlton, Dallas

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The Ritz-Carlton, Dallas
5.0 of 5 Hotel   |   2121 McKinney Avenue, Dallas, TX 75201 (Oak Lawn)   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #10 of 187 hotels in Dallas
San Antonio, Texas
Top Contributor
62 reviews 62 reviews
50 hotel reviews
Reviews in 41 cities Reviews in 41 cities
98 helpful votes 98 helpful votes
“Standard Ritz Service”
5 of 5 stars Reviewed April 7, 2013

This hotel is just what you come to expect from Ritz Carlton. Valet service was prompt and friendly, check-in was courteous and efficient, rooms are well appointed, quiet, and spacious, and service abounds. We had room service every morning, and it was always on-time and just right. The spa was relaxing and refreshing. The shower was beautiful to look at (but lacked pressure). We would gladly return for the comfort, location and service.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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310 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Any
English first
New York. NY
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 2, 2013

Cant say enough great things .Traveled with my family for a long weekend and we were stuck due to Hurricane Sandy .They made each day a lot better. The Lounge was excellent . The staff was fantastic. Never disappointed with a Ritz. The Bentley to take you around town was a bonus.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 21, 2013

This is a beautiful hotel - a typical Ritz done in a very traditional style with close attention paid to all architectutal and design details. The public areas - lobby, hall, restaurants, etc are always done nicely with big mouldings, soft lighting, high end carpets, fabrics and furnture and gorgeous flower arrangements. The outdoor pool was lovely with its purgolas, chaises, greenery, fountains and view of Dallas. The guest rooms were very comfortable with the same attention to detail, and as usual a very nice marble bath that is nicely laid out with good lighting. The Ritz is very good about stocking the in-room bars with water and coffee. All that being said, the Ritz is missing a little on small details - service wise. Although the hotel is sparkling clean, we had a few small issues with the service. 1st there is a complete bottle neck with the valets; they need to work out a better system. My husband called for a shoe shine and followed all of their instructions; they were never shined. We had no hand towels or toilet paper on the 2nd day. Our room was not cleaned until after 3pm, and the wi-fi (which is an additional fee) was incredibly slow. All of these are very small things but when you are paying Ritz prices, you should not have to worry these details.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Saint Francisville, Louisiana
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 20, 2013

Just returned from a business conference in Dallas. It was held at the Ritz. Perhaps the most important thing at a hotel is the room. Our room was relatively large with an excellent layout. Bathroom was spotless and had both a tub and a first rate shower. One thing I particularly appreciated was a separate room for the toilet. If there was any complaint, it was that the bed was a bit too soft for my taste, but I like hard beds.
The Spa - when a hotel has one and time permits, I use the spa. I visited the one at the Ritz. Excellent massage by Matthew. A big man who really knows how to work the tension knots off of the back of the neck. The sauna and whirlpool were quite nice.
Had the pool been inside or heated, I would give the Ritz 5 stars. That was the only negative I found at the hotel.
The service was exceptional throughout. I had breakfast at Fearings - first class. I had yogurt with honey plus granola. A favorite. Coffee was quite good - something us folks from Lousiana are quite picky about.
Finally, the price was reasonable.
One other thing - the location. We got up early one morning and went for a walk. The hotel is very near to all the cool buildings in Downtown Dallas. Highly recommend that you do a walk from the hotel around the Downtown while you are there.
Our conferenced ended at noon. If I had thought ahead more, I may have taken a later flight to give myself time to go to the museum or just spend more time visiting the key sites downtown.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Palm Beach, Florida
Senior Contributor
24 reviews 24 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 17, 2013

We stayed for four days at the Dallas Ritz and were extremely pleased. We stay at the Ritz a great deal because they offer consistent great service and luxurious amenities across the board. The Dallas Ritz meets if not exceeds those expectations. Everyone was friendly from the front door to the front desk to the housekeeping staff. Every request was met with a smile and fulfilled promptly. Room service is extremely prompt and the servers courteous. We stayed on the Club level and the ladies in the club room could not have been more pleasant and accommodating. I highly recommend the Ritz Dallas when traveling for business or for a family like us. Our teenagers were very happy here. Fearing's restaurant is an added plus. The food is amazing!!!! We had a great time at the Ritz in Dallas and hope to return!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Castle Rock, Colorado
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2013

This is a beautiful hotel with incredible service. Even though this hotel is very upscale, it feels very cozy and cimfortable. Great location in uptown, surrounded by wonderful restaurants. Fearings is a fantastic restaurant with impeccable service, located in the Lobby. Highly recommend ! The spa is also amazing , but a bit pricey.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Corona del Mar, California
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 14, 2013

As usual, the Ritz in Dallas is another fine property with excellent service.

Starting with the lobby, just love the floral decor which changes twice a week. Amazing. Speaking of lobby, they have nice surprises. In the morning, smoothie shooters, coffee to go at the bar, and the best are the tequila shots at 6pm daily, along with the Gaucomologist.

Love the Bentley house car. I think the hotel has one of the best gyms. Everything is new, clean equipment,towels, water bottles, and disposable earbuds -- and open 24 hrs. (Actually water bottles are every where.)

If you get Club Access, great spread, lounge and champagne.
I highly recommend the Dallas Ritz.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Ritz-Carlton, Dallas

Also Known As:
Ritz-Carlton Dallas Hotel
Ritz-Carlton Dallas Hotel Dallas
Ritz Carlton Dallas
Dallas Ritz Carlton
Ritz Dallas
Ritz-Carlton Dallas
Dallas Ritz
Dallas Ritz-Carlton
Address: 2121 McKinney Avenue, Dallas, TX 75201
Phone Number:
Location: United States > Texas > Dallas > Oak Lawn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Dallas
#12 Romantic Hotel in Dallas
#14 Business Hotel in Dallas
#55 Family Hotel in Dallas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Dallas 5*
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