Ok, the hotel looks nice. The lobby is sleek and welcoming. The restaurant is right next door. The problem is that although it looks 4 stars...it seems artificial. Like if someone just took a checklist of things that makes a 4-star hotel and chucked it in there. It didn't feel like the space was used right. We checked in and everything was fine. We were greeted with smiles from everyone and we immediately felt the famous southern charm. It was me, my wife and sister-in-law staying in the room and I indicated that on the reservation. Regardless, when we got to our room we noticed only one bed. We're a close family. But not that close. I went back down and got another room. As we walk in I hear this noise that sounded like water running. Sure enough the toilet was running water and not stopping. It was not leaking but it looked like the water did not reach reach the level needed to shut off. So the toilet tank kept filling up endlessly while the thing that goes inside was sticking out out of it! So my wife and I looked at each other and said this is not a 4-star hotel. We should have stayed at the 4.5 star one for $40 more. Damn. We called and the front desk sent up the engineer to fix it. He did and we left out for dinner. As we walk back in the hotel room, there's the noise again and water all over the floor! It's about 11pm and we just want to turn in so we call the front desk and they send another guy up. He's shocked and apologizes profusely at what he's seeing. There's no fix so we're on to out third room. Once in the room, everything looks OK. The front desk calls and comps us breakfast at the restaurant (about $50) next door. I really didn't expect this at a 4-star hotel. Sure they were very nice about it but c'mon. Everyone apologized and I thought they handled it well but 4-star hotels shouldn't have bathrooms in that shape. The rest of the stay went without a hitch. The pool area is nice but it was too cold when we got there and couldn't take a dip. I say stay here if you get a great deal. If not, there must be better places. My first choice would be the Omni in downtown.
- Official Description (provided by the hotel):
- The Highland Dallas, Curio Collection by Hilton a gem among Dallas boutique hotels, offers signature hospitality and artful style in the scenic Park Cities neighborhood. Surrounded by top Dallas shops, restaurants and nightlife, and across from SMU, our boutique hotel provides luxurious accommodations along with unsurpassed services and amenities. An outdoor heated pool, full onsite spa services and insider suggestions of popular things to do in Dallas puts our Dallas luxury hotel ahead of the pack. ... more less
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- Also Known As:
- Hotel Palomar Dallas Kimpton