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“Staff is great!!” 5 of 5 stars
Review of The Highland Dallas

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The Highland Dallas
4.0 of 5 Hotel   |   5300 E Mockingbird Lane, Dallas, TX 75206   |  
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Ranked #14 of 188 Hotels in Dallas
GreenLeadersPlatinum level
Vancouver, WA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Staff is great!!”
5 of 5 stars Reviewed November 18, 2012 via mobile

Won a trip to Dallas and my company set us up at this hotel. Boyfriend came down with the flu the first night and when I was at a business meeting in the morning the sweet lady Presca (house cleaner) came in and felt so bad for him that she went out of her way to get him a sprite to ease his upset stomach. Super kind, and very much appreciated by him. John Paul at the concierges desk was extremely helpful and steered us around town as well as to one of the best BBQ places we have ever ate (Peggy Sues). Dinner at hotel was excellent. Hot tub was great too! Thanks for the nice visit to Dallas!

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DLPFrontOffice, Front Office Manager at The Highland Dallas, responded to this review, November 24, 2012
Hotel Palomar is a great place to call home even when you feel ill. Our housekeepers genuinely care about our guests and I am glad Presca was able to assist with your boyfriend's upset stomach. It delights me to hear he was able to feel better to enjoy delicious local barbeque! Thank you for staying with us! We will see you soon!
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634 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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English first
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 12, 2012

I stay at the Palomar at least once a month and always appreciate the amenities! The rooms are spacious, the pillows perfect, and wine hour is always a winner! Beyond that, Stephanie attune front desk is always happy and helpful!!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DLPFrontOffice, Front Office Manager at The Highland Dallas, responded to this review, November 18, 2012
Thank you for your fabulous review! After we all eat turkey and give our thanks for our many blessing here at the Palomar, we are starting our Winter season festivities. Our wine hour will include hot apple cider as well at Hot Toddies to warm you up! We look forward to seeing you snuggled up close to our fire place!
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Op, Ks
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 9, 2012

Stayed for SMU Homecoming 2012. The hotel is a wonderful location if you are visiting SMU - only a few minute walk to campus. The hotel staff was very welcoming from the valet to the front desk staff. They served a very nice wine at the cocktail hour in the lobby.

The only trouble we had was not being served at the bar (Saturday afternoon) when we stopped in to watch the K-State football game on tv. We were completely ignored and left after 10 minutes of no service.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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PalomarPR, Public Relations Manager at The Highland Dallas, responded to this review, November 12, 2012
Thank you very much for choosing the Palomar for your overnight stay! We are thrilled that you were able to enjoy our hosted wine hour by the fireplace while you were here. Most of our repeat guests find something unique about Kimpton Hotels that stands out from the rest of the pack. We know that you have many choices, but we are so happy that you chose us for your stay in Dallas.

We regret that your experience in our restaurant was less that satisfactory. Rest assured, we will immediately address this for a quick resolution to the situation. Kimpton is also a restaurant company, and our mission is for all of our guests to have a superior experience at our restaurants and bars whilst staying at the adjoining hotels. We hope that you will give our award winning restaurant and bar another shot when you return to Dallas. Our master mixologist Amber West will make sure to take excellent care of you!
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Nashville, Tennessee
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 5, 2012

Very nice, unique room which was a step down level. The entire room(and hotel in general) was very clean, crisp and stylish. The lobby, public areas and courtyard were very attractive, with appealing lighting, fountains and stylish design. Pretty good size fitness center too with good equipment, although no music in the room so was weird working out to dead silence. Only downside of the hotel is that you have to use valet parking, which was $23 a night. Would love to stay here again though!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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PalomarPR, Public Relations Manager at The Highland Dallas, responded to this review, November 12, 2012
Many thanks for your kind words about our wonderful hotel! We appreciate you choosing the Palomar for your overnight lodging needs whilst in Dallas. Many of our guests feel that the combination of modern art and decor along with guest service make us the benchmark for the new modern luxury. We are glad to see that you agree!
Thanks again for choosing Kimpton Hotels and the Hotel Palomar. We hope that we have the opportunity to serve you again very soon when you find yourself in Dallas.
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Seattle, Washington
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 1, 2012

I stayed here for work and really appreciated the little touches (hilarious photo of cows in my room) and helpful staff. The pool and fitness area were lovely and the downstairs bar area was great (inside and outside). All in all, it completely suited my needs and was a central location for all the things I had going on during this trip.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalomarPR, Public Relations Manager at The Highland Dallas, responded to this review, November 12, 2012
Dear Elliotd-
We are glad that you loved our fabulous hotel for your recent overnight stay! Many of our guests love the cow prints in the room just like you did. We like to keep things fun while paying homage to our Texas heritage. If you ever miss your pet, you can always ask our front desk staff for a pet goldfish while you are here.
Thanks again for choosing Palomar. The next time you find yourself coming to Dallas, please make sure to give us a call so we can take care of you.
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Reston, Virginia
Top Contributor
151 reviews 151 reviews
39 hotel reviews
Reviews in 53 cities Reviews in 53 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 31, 2012

We stayed for 3 nights in late October 2012. Good Location (excellent if you are visiting SMU), friendly staff, great bar scene, comfortable beds and decent food. Two problems I have - The water pressure in the shower was inadequate and there was no dresser to put away clothes. They had to be placed in the closet on the shower. Aside from that it was a pleasant stay and I would recommend to anyone visiting Dallas

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 26, 2012

My husband and I stayed for 2 nights 13 - 15 October. We were impressed with the level of service from the staff from check in, restaurant at dinner and breakfast and concierge. The hotel is only 5 minutes walk to the Mockingbird DART station which we used to go to the JFK museum etc and also to Northpark shopping centre. Our flight home to Australia was late pm and the Concierge Aloy Calvo arranged for the hotel town car to take us to Highland Park Village to browse the shops and suggested lunch at Marquee restaurant. We felt thoroughly spoilt and it made our last day enjoyable.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DLPFrontOffice, Front Office Manager at The Highland Dallas, responded to this review, October 31, 2012
Hotel Palomar loves spoiling our guest! We are glad you were able to explore Dallas while you were here an enjoy all of the amenities of the hotel. We look forward to seeing you again soon! Send Austrailia our love!
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Additional Information about The Highland Dallas

Address: 5300 E Mockingbird Lane, Dallas, TX 75206
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Dallas
#6 Spa Hotel in Dallas
#6 Family Hotel in Dallas
#10 Luxury Hotel in Dallas
#10 Romantic Hotel in Dallas
#16 Business Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Highland Dallas 4*
Official Description (provided by the hotel):
The Highland Dallas is a luxury boutique hotel centrally located in the upscale Park Cities neighborhood near downtown Dallas. Distinctly Dallas, this sophisticated sanctuary adjacent to Knife restaurant, puts you near the city's best shopping and dining and minutes from destinations like Southern Methodist University, North Park Centre and the American Airlines Center. This beautifully appointed Hilton Hotel stylishly evokes the expansive Texas landscape while cradling you in comfort. ... more   less 
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Also Known As:
Hotel Palomar Dallas Kimpton

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