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“Best hotel for business trips to SMU” 5 of 5 stars
Review of The Highland Dallas

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The Highland Dallas
4.0 of 5 Hotel   |   5300 E Mockingbird Lane, Dallas, TX 75206   |  
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Ranked #14 of 190 Hotels in Dallas
GreenLeadersPlatinum level
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Best hotel for business trips to SMU”
5 of 5 stars Reviewed November 12, 2012

I stay at the Palomar at least once a month and always appreciate the amenities! The rooms are spacious, the pillows perfect, and wine hour is always a winner! Beyond that, Stephanie attune front desk is always happy and helpful!!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DLPFrontOffice, Front Office Manager at The Highland Dallas, responded to this review, November 18, 2012
Thank you for your fabulous review! After we all eat turkey and give our thanks for our many blessing here at the Palomar, we are starting our Winter season festivities. Our wine hour will include hot apple cider as well at Hot Toddies to warm you up! We look forward to seeing you snuggled up close to our fire place!
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656 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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English first
Op, Ks
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 9, 2012

Stayed for SMU Homecoming 2012. The hotel is a wonderful location if you are visiting SMU - only a few minute walk to campus. The hotel staff was very welcoming from the valet to the front desk staff. They served a very nice wine at the cocktail hour in the lobby.

The only trouble we had was not being served at the bar (Saturday afternoon) when we stopped in to watch the K-State football game on tv. We were completely ignored and left after 10 minutes of no service.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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PalomarPR, Public Relations Manager at The Highland Dallas, responded to this review, November 12, 2012
Thank you very much for choosing the Palomar for your overnight stay! We are thrilled that you were able to enjoy our hosted wine hour by the fireplace while you were here. Most of our repeat guests find something unique about Kimpton Hotels that stands out from the rest of the pack. We know that you have many choices, but we are so happy that you chose us for your stay in Dallas.

We regret that your experience in our restaurant was less that satisfactory. Rest assured, we will immediately address this for a quick resolution to the situation. Kimpton is also a restaurant company, and our mission is for all of our guests to have a superior experience at our restaurants and bars whilst staying at the adjoining hotels. We hope that you will give our award winning restaurant and bar another shot when you return to Dallas. Our master mixologist Amber West will make sure to take excellent care of you!
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Nashville, Tennessee
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 5, 2012

Very nice, unique room which was a step down level. The entire room(and hotel in general) was very clean, crisp and stylish. The lobby, public areas and courtyard were very attractive, with appealing lighting, fountains and stylish design. Pretty good size fitness center too with good equipment, although no music in the room so was weird working out to dead silence. Only downside of the hotel is that you have to use valet parking, which was $23 a night. Would love to stay here again though!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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PalomarPR, Public Relations Manager at The Highland Dallas, responded to this review, November 12, 2012
Many thanks for your kind words about our wonderful hotel! We appreciate you choosing the Palomar for your overnight lodging needs whilst in Dallas. Many of our guests feel that the combination of modern art and decor along with guest service make us the benchmark for the new modern luxury. We are glad to see that you agree!
Thanks again for choosing Kimpton Hotels and the Hotel Palomar. We hope that we have the opportunity to serve you again very soon when you find yourself in Dallas.
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Seattle, Washington
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 1, 2012

I stayed here for work and really appreciated the little touches (hilarious photo of cows in my room) and helpful staff. The pool and fitness area were lovely and the downstairs bar area was great (inside and outside). All in all, it completely suited my needs and was a central location for all the things I had going on during this trip.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalomarPR, Public Relations Manager at The Highland Dallas, responded to this review, November 12, 2012
Dear Elliotd-
We are glad that you loved our fabulous hotel for your recent overnight stay! Many of our guests love the cow prints in the room just like you did. We like to keep things fun while paying homage to our Texas heritage. If you ever miss your pet, you can always ask our front desk staff for a pet goldfish while you are here.
Thanks again for choosing Palomar. The next time you find yourself coming to Dallas, please make sure to give us a call so we can take care of you.
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Reston, Virginia
Top Contributor
151 reviews 151 reviews
39 hotel reviews
Reviews in 54 cities Reviews in 54 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed October 31, 2012

We stayed for 3 nights in late October 2012. Good Location (excellent if you are visiting SMU), friendly staff, great bar scene, comfortable beds and decent food. Two problems I have - The water pressure in the shower was inadequate and there was no dresser to put away clothes. They had to be placed in the closet on the shower. Aside from that it was a pleasant stay and I would recommend to anyone visiting Dallas

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed October 26, 2012

My husband and I stayed for 2 nights 13 - 15 October. We were impressed with the level of service from the staff from check in, restaurant at dinner and breakfast and concierge. The hotel is only 5 minutes walk to the Mockingbird DART station which we used to go to the JFK museum etc and also to Northpark shopping centre. Our flight home to Australia was late pm and the Concierge Aloy Calvo arranged for the hotel town car to take us to Highland Park Village to browse the shops and suggested lunch at Marquee restaurant. We felt thoroughly spoilt and it made our last day enjoyable.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DLPFrontOffice, Front Office Manager at The Highland Dallas, responded to this review, October 31, 2012
Hotel Palomar loves spoiling our guest! We are glad you were able to explore Dallas while you were here an enjoy all of the amenities of the hotel. We look forward to seeing you again soon! Send Austrailia our love!
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Austin, Texas
Top Contributor
154 reviews 154 reviews
55 hotel reviews
Reviews in 68 cities Reviews in 68 cities
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed October 24, 2012

This is a great location for SMU. I brought my daughter for a campus visit.

Most importantly, the mattress is very comfortable and the bed linens were nice.

Service at the hotel is a strong suit. With the exception of one instance, every single employee was extremely nice and attentive. The single occasion when I encountered an individual at the front desk that was not pleasant was quickly reversed when I projected a friendly attitude. The car service with friendly drive is fantastic. I had a very short wait when they picked us up from Al Biernat's.

I am not crazy about the room service menu. I avoided the restaurant because the offerings are similar.

While the bedding and carpet was all in good condition, the hotel has the appearance of hard wear. This is not to the point where I would avoid the hotel by any means. It is simply noticeable.

I would happily return, but might look at the Mansion or Crescent Court based on the $229 rate I paid for this hotel. Understanding the geopgraphy of Dallas makes other hotels a reasonable option when visiting SMU.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DLPFrontOffice, Front Office Manager at The Highland Dallas, responded to this review, October 31, 2012
Here at Hotel Palomar we are delighted to be just a jump, hop, and skip away from SMU! We really enjoy hosting SMU's students and families. Come see us again and explore where else our friendly house car can take you!
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Additional Information about The Highland Dallas

Address: 5300 E Mockingbird Lane, Dallas, TX 75206
Phone Number:
Location: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Dallas
#6 Spa Hotel in Dallas
#10 Luxury Hotel in Dallas
#11 Romantic Hotel in Dallas
#15 Family Hotel in Dallas
#20 Business Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Highland Dallas 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Highland Dallas, Curio Collection by Hilton a gem among Dallas boutique hotels, offers signature hospitality and artful style in the scenic Park Cities neighborhood. Surrounded by top Dallas shops, restaurants and nightlife, and across from SMU, our boutique hotel provides luxurious accommodations along with unsurpassed services and amenities. An outdoor heated pool, full onsite spa services and insider suggestions of popular things to do in Dallas puts our Dallas luxury hotel ahead of the pack. ... more   less 
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Also Known As:
Hotel Palomar Dallas Kimpton

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