My wife and I try to get away to a hotel once or twice a year. This time we picked the W hotel in Dallas, TX and it was awesome. We were unsure at first but got connected with one of the hotel staff that made sure our experience was special. We stayed in a WOW Terrace Suite overlooking Victory Park. The room was huge and the view was spectacular. I had coordinated a head of time to have some of my wife's favorite music and drinks in the room and it was all well prepared even for early check-in. The staff was very knowledgeable, courteous, and professional. Dinner at Craft was amazing. The food was excellent but the service was what set it apart. Great choice of hotel and dinner for a weekend away. Very thankful for the staff doing the extra things to make the night special.

My wife and I recently made a weekend trip to Dallas for leisure and a concert at Superpages.com Amphitheater. We stayed at the W Dallas and were overall pleased with the commendations and rooms. The W is centrally located downtown and walking distance to American Airlines Arena and the House of Blues Theatre. Very modern and chic bar/lounge near the lobby. Seemed like an it-spot for groups to start at on a night out downtown. We had breakfast two mornings at Tom Colicchio's Craft restaurant near the lobby. The service was on par and the food was delicious, but limited menu. Ghost Bar is located at the top of the W hotel. Beware of the VIP list for those staying at the W. Just b/c you're on the list, doesn't mean you are excused from the $25 cover charge. However, women are admitted with no cover. A little to smokey and filled with convention attendees. Great view of Dallas skyline.

The rooms where on the small side for the amount paid. Glass walled shower with no door let a lot of cold air flow in. Curtain used to divide room from bathroom. Large window with surprisingly comfortable modern decor couch. We didn't have the opportunity (due to cold weather) to experience the infinity pool, but heard great things from other guests. Highly recommend taking a stroll down the block to eat sushi at Kenichi. Modern furnishings, great booths w/ curtains, and the selection and sushi where to die for.

ABSOLUTE MUST: if you are without vehicle or rental car, ask about the complimentary Acura Service offered through the W. Driver will pick you up and drop you off at Love Field Airport (savings of $25 each way) plus any location within a 6 mile radius. Doesn't sound far, but everything you need is right around you. No limit on use, just based on availability. Let the concierge know of your plans and they will arrange everything. However, will not travel to Superpages.com on event nights.

Nice hotel, would stay again if attending events in downtown Dallas.

In another review, I mentioned that the Aloft hotel oversold their hotel and were unable to book my parents a room at another downtown hotel and this was the night before the Texas-OU fooball game. This is the happy ending to that story that occurred at the W.

I had a reservation at the W Hotel for four of us in the party because we were unable to get two rooms at the Aloft. After the Aloft was unable to find us another room, we got to the W around 1am and were welcomed by James at the front desk. I told him that I knew they were sold out, but that if anybody cancelled or didn't show up that night to please let us know because my parents were going to have to cram into our room on the floor because the Aloft gave away their room. He apologized profusely even though the W had done everything right and said that he would see what he could do.

He then went to the back to check on something and came back to let us know that the manager said it would be ok for him to upgrade us to a suite so we would have more room for my parents. This must have been an emergency room they saved in case of problems at the hotel. The W did not have to do this, but they did and I cannot express how elated my entire family was with this.

And this was no normal suite. It was an enormous suite, with a 6 person dining room and huge balcony overlooking the American Airlines Arena. On a sold out night before one of the biggest football games of the year, the W came through and I will never forget how well we were treated. My parents couldn't believe it either. They still live in a pretty small Texas town and they must have called everyone they knew the next day to tell them about the room and the view of downtown Dallas.

The hotel staff even called the next morning to say they had rooms available if we still wanted to book one more for the second night and that we could use cash and points. So I booked another room for the second night for my parents to give us another bed. But the suite was excellent for that first night after we had all been travelling the whole day and it was so convenient for getting to the game the next day on the DART.

THANK YOU SO MUCH TO EVERYONE AT THE W FOR MAKING THIS TRIP ONE THAT MY PARENTS WILL REMEMBER FOR THE REST OF THEIR LIVES.

We'd never stayed at a W hotel before, but it exceeded our expectations. And there is a Bliss Spa associated with the W, an added bonus!