I had read several mixed reviews about Truluck’s, but our recent visit was fantastic. I was asked to choose an up-scale dining experience to celebrate a special event for my aunt. We were on a tight schedule as we had another event to attend to after dinner, so I made a reservation.
When we arrived, and I mentioned that we had a reservation, they greeted me by name (I had not identified myself), and told me that the table was prepared for us, and they would be ready for us in just a moment. It impressed my aunt that they knew my name without telling them, but we probably were the only folks with a reservation that early in the evening. We only had to wait just a few minutes because the restaurant was not yet, technically, open for dinner.
When we were seated, the service was very attentive. The timing was perfect – about the time we had all decided what to order, the server showed up – as if by magic – and asked if we had any questions. He helped us with our questions and took our orders. He asked if this was our first visit, and we said that it was and we were celebrating a special occasion.
Everything else was incredibly great. The food was very, very good, and the service was impeccable. Our orders arrived accurately and at the same time.
Much to our amazement and delight, at the end of our meal, they brought out a complementary chocolate bread pudding with cherries jubilee (yes, they lit it on fire – way cool) for us to share for our celebration. This was the crowning touch for my aunt, and I have a photo of her with her special dessert looking very, very happy!
I know that consistency in the restaurant business is a real trick. And, I know that customer expectations play a huge role in overall satisfaction. But, our experience at Truluck’s was nothing short of fantastic.