NYLO provided excellent service from the initial welcome at the front desk to the surprise gift bag at check out. Hotel desk staff provided excellent directions to use the DART system to access the AA center. We felt safe walking the 2 blocks to the station and the parking lot has 24 hour security. Rooms well designed and good use of space. If you want a "traditional luxury" hotel, this is not your hotel. If you want a unique, relaxing and enjoyable experience, I highly recommend this hotel. Children may be bored although the roof top bar had foosball and the lobby had a pool table. Hotel is really for adults only.