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“Nice Touches, But Get an Exterior Room” 4 of 5 stars
Review of Dallas Marriott City Center

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Dallas Marriott City Center
4.0 of 5 Hotel   |   650 North Pearl Street, Dallas, TX 75201 (Downtown Dallas)   |  
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Ranked #31 of 189 Hotels in Dallas
Atlanta, GA
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Nice Touches, But Get an Exterior Room”
4 of 5 stars Reviewed March 23, 2013

I just spent a couple of nights at the Dallas Marriott City Center. Checking in was quick and the desk staff (Johnathan, in particular) was very polite and friendly. My king room was more spacious than I expected, and the decor was modern and tasteful. There's a good mixture of wood and granite surfaces, a couple of shiny objects (lamps, mirrors), LED reading lights positioned on either side of the comfortable bed, granite tile floors and quartz (I think) vanity in the bathroom, a great Kohler shower-head (the same one I have at home), Bath and Body Works toiletries, good lighting in the bathroom, a 30+ inch LG flat screen with actual HD, and Starbucks coffee for brewing in the room. The work station also has AV, PC, and USB ports that I presume permit you to movies or whatever else from your computer or portable device directly to the TV. I thought that was a nice touch.

The fitness center is great for a hotel. It's large with a ton of good/modern cardio equipment, circuit machines, and sufficient free-weight and resistance band options. The lobby is also well decorated with lots of comfortable seating an free Wi-Fi. I had meetings at the Sheraton, and there is a sky bridge that takes you right into that hotel's conference facilities.

The general location of the hotel is not great. The neighborhood is fine and convenient to public transportation, but the dining in the immediate vicinity is limited. The concierge was most helpful in pointing out the few nearby dining options and offered to call ahead to various restaurants. It's about a 15 minute walk to Main Street's dining corridor with some good options, and the train takes you directly to the West End.

On a final note, the hotel is part of a mall/office complex. I had an interior room which lacks significant natural light, offers no fresh air, and looks out into the mall area and directly over into office windows. There is also full-on construction in the mall with bulldozers and jackhammers going throughout the day during the week. For those two reasons, I would definitely recommend requesting an exterior room. Overall, I was rather pleased with the Dallas Marriott and would return if I'm back in the area.

Room Tip: Exterior rooms offer much better light and privacy.
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Stayed March 2013, traveled on business
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280 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Market, Va
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 23, 2013

From the doorman, to the lobby greeters, to the front desk, to the waitress, to the cleaning staff- all the personnel that I met or that affected my stay were courteous, respectful, and extremely helpful. I stayed at the Dallas Marriott Center while attending the ACDA conference and found it to be among the best Marriott's I have ever visited, not necessarily for its buildings and amenities, but for its staff!. I am a gold member of Marriott, so I have visited many. The front desk staff was extremely helpful and allowed me to check- in very early to accomodate my need to store luggage. The breakfast buffet maintained Marriott's reputation for quality fruit and excellent choices. The discounted weekend rate was great!! I will stay here again whenever I am in Dallas. Its downtown location, near the Arts District and DART was very helpful.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Seattle, Washington
Top Contributor
112 reviews 112 reviews
52 hotel reviews
Reviews in 58 cities Reviews in 58 cities
155 helpful votes 155 helpful votes
5 of 5 stars Reviewed March 16, 2013

Look, in many respects, one big business/convention hotel is very much like another. You may get a break on a negotiated rate for your meeting, but if the block booking is closed, you pay something more. Most large downtown hotels have some special features that give them a claim for your preference, but on the whole, the experience is often very much the same. Nice room, but not great; hotel dining not vey imaginative and a little pricey, and don't forget a high charge for use of the internet. It's part of the business model--strick it to the punters who may be on an expense account, and too bad for the rest. One thing that can distinguish properties may be the folks who work there, and on this score the Dallas Marriott City Center can't be beat. From the greeting by the valet parker o the bellman, to the check in experience, to the hall staff, housekeeping, catering, security, etc. everyone seemed genuinely pleased to be working at the Marriott and genuinely pleased that we were guests. It was a wonderful experience.

Now for some details that may qualify the above statement--and I mention them because any one of them could cause heartburn for another, more demanding, guest. The hotel constitutes one side of a quadrant defined by the Plaza of the Americas office buildings and a Marriott Event Center. In the center is an atrium which evidently once featured a nice plaza. During our visit this looked more like parts of Damascus, and on weekdays and Saturdays, the reconstruction crews were getting hard at it by about 7:30 am. Backhoes and jackhammers and pipe poundings punctuated the air--we had planned a late lie-in after our travels, but while the bed in our King room (facing the atrium) was most comfortable, all we could do after 7:30 was lie and try to relax--construction was very apparent. If you have a choice, at least for the next few months, ask for an outside (streetside) room. (On the other hand, things got very quiet after the workers knocked off around 5 pm.) The atrium is brightly lit all day and all night. The blackout curtains were pretty effective, but the room was never fully dark since the atrium light reflected off the floor level window frame. (No need for a night light.) In our room the temperature control was on a wall behind the large television screen. Hard to read, hard to reach and hard to calibrate.

The office complex supports a number of shops and restaurants in the lower level of the atrium, but they exist to serve daytime office workers and by 3 pm almost all are closed. There is a Corner Bakery branch toward the southend of the atrium lower level which stays open longer, but what struck me was that their espresso drinks were only slightly less costly than te lobby Starbucks. That lobby Starbucks is easy to miss--it simply is a coffee supply set within the lobby bar. None of the Starbucks branded extras were visible. The elevators worked well except once when one of them stuck with a small child inside.

Some commentators have praised the Concierge level club; it may be good, it apparently is big, but I'm not given the option to pay the premium room rate, nor do I enjoy the higher levels of status in the Marriott frequent guest program. And probably most of you are not either, so I'll leave comment on the concierge club to others. But every hotel employee with whom I had an occasion to interact, seemed to think herself or himself a concierge as well as a bell man, waiter, maintenance worker, custodian, housekeeping maid or parking valet. I'll never love the hotel industry business model that requires that if you can afford to pay an inflated room tariff, you should also have to pay for parking, breakfast and internet access.

Room Tip: For the short term future avoid atrium-facing rooms due to construction noise during the day.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granite Falls, Minnesota
Top Contributor
142 reviews 142 reviews
43 hotel reviews
Reviews in 73 cities Reviews in 73 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 16, 2013 via mobile

Goods: checking in was fast, food on top floor was great, helpful staff, clean rooms, fast room service close to public transportation.

Bads: this hotel is far from food. On a weekend, there are few restaurants to be found in the area. Rooms could use queen beds and not double.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Needham
Top Contributor
105 reviews 105 reviews
12 hotel reviews
Reviews in 36 cities Reviews in 36 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed March 15, 2013

Centrally located in downtown Dallas, walking distance to just about everything - downtown, arts district, uptown. Great executive lounge and the largest one in the US. Great staff in the lounge providing breakfast, late afternoon snacks, an incredible variety of hors d'oeuvres (dinner in many cases), Starbucks coffee, bottled drinks all complimentary if in the lounge. wine, bottled beer (many different kinds), spirits to charge to your room on the honor system. Computers and printers. I just wish the hotel had a pool, but alas that is not possible. Everyone greets you, makes you feel welcome - this is a great place to stay!

Room Tip: If possible and not a marriott gold/platimum pay the extra to have a room on the executive floors an...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 10, 2013

First, the customer service at the hotel was excellent.....all very attentive and all requests were met promptly . The lobby is very modern and European in its feel. The rooms are typical Marriott which are just fine. What is so remarkable is the remodeled concierge lounge. The entire floor is is the lounge which also includes the fitness center. There will be no problem finding somewhere to study or work here. There' s also a conference room one can use. The room though can be a bit drafty. The food offered was ok. I had better in other concierge lounges. It just didn't match the incredible room. I would stay her again.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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Olivos, Argentina
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 27, 2013

Great hotel with spacious and nice rooms. The location is good in the center of Dallas and is steps to the Klyde Warren Park. (Contemporary park that I recommend to visit).
They had some issues with lack of hot water. We complained and they gave us a free night. Nice customer recovery detail.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dallas Marriott City Center

Address: 650 North Pearl Street, Dallas, TX 75201
Location: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Luxury Hotel in Dallas
#26 Business Hotel in Dallas
#30 Romantic Hotel in Dallas
#41 Family Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dallas Marriott City Center 4*
Number of rooms: 405
Official Description (provided by the hotel):
The Dallas Marriott City Center is a gorgeous Downtown Dallas hotel offering luxurious accommodations and an ideal location in the vibrant Arts District. Enjoy world-class entertainment, fine dining and exclusive shopping at Neiman Marcus’ flagship store. Visitors will appreciate our location near the Nasher Sculpture Center, Plaza of the Americas and Petroleum Club. Back at the hotel, guests are treated to eye popping views of the Downtown skyline, and can experience the radiant energy of our well appointed guestrooms. We are equipped for weddings and events with 14 meeting rooms, including the Plaza Ballroom and the Atrium which offers a soaring 15-story space. ... more   less 
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Also Known As:
Dallas Marriott City Hotel Dallas
Westin Hotel Dallas
Westin Hotel City Center
Westin Dallas
Dallas Westin

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