The hotel was beautiful, and every staff member went out of their way to be accommodating and helpful. The room was really large for a standard room and I liked that they windows actually opened. We stayed on the back side, room 429 which was nice and quiet. I imagine the rooms facing the front would be quite loud with the bar crowd on weekend nights. The butler service with coffee and tea in the morning on each floor and the afternoon cookies and ice tea in the lobby were nice touches. My only compliant regarding the hotel is if you're looking to relax by the pool on a Sunday afternoon, it's much like the nightly bar scene with loud music and the "bottle service" crowd.
The spa was disappointing - very small locker room with one wet sauna, no dry sauna or jacuzzi and only one shower. Small relaxation room, only large enough for 4 people and if the two lounges are taken you're sitting in straightback chairs at a little table - not my idea of relaxing.
My massage was great, facial only average. What was disappointing was the automatic addition of a 20% gratuity. I thought the word "gratuity" means this is optional, at the client's discretion if they feel the service was over and above. I tried discussing with the spa desk staff and she said this was a standard "service charge" much like in the restaurant. (Not sure what she was talking about there as the restaurant did not charge a service charge the three times I ate there.) If 20% is added automatically this should be included in rates, or at least disclosed on the website rate sheet, which it is not.
If you want a quiet room request the back of the hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 24, 2013
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Thank you for the review. I am pleased to read that you enjoyed your stay at Hotel ZaZa! The Butler's Pantry is a big hit with guests; I am glad you enjoyed the delightful service!
In regards to your spa experience, I sincerely apologize for your less than stellar visit. ZaSpa is typically a very inviting oasis! Please touch base with me, as I would like to gather more details concerning your experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.