I have stayed here numerous times in the past and I can tell you with certainty that this was the LAST TIME I will ever stay at this Best Western. From check in to check out, this five-day stay was inexcusable.
At check-in I was given a room that was occupied by the construction crew. After getting a new room, I was locked out of it on day two because housekeeping said I was smoking in the room. I have never been so perplexed in my life. I was not smoking in the room, I told the person at the counter I was insulted, and she said she would put notes in the computer. While working out on their treadmill, the power just cut off in the middle of a 7mph run. I ordered room service and they forgot some items, so I set on the task of calling again and waiting for a complete order.
After checkout, I thought never again, but when I got an additional $200 charge for smoking in my room, I was upset. Keep in mind; at checkout they did not notify me of an additional charge. Why? For smoking in my room.
Note: I like a good cigar, and yes, I smoked at the front of their hotel during a winter snowstorm. The front desk staff saw me for a week daily go in and out in the cold to smoke, I was the only person standing out there. I notified them to review their security cameras and see that I went out daily to smoke during a freeze.
While standing there, I witnessed many people almost fall because management did not properly prepare their sidewalks for the freeze. The most they did was put a mat down in the entrance. This was very poor preventative measures for such weather conditions.
There are many other Hotels in the DFW area that will treat you better for the same price, do yourself a favor and Don't stay here.
- Official Description (provided by the hotel):
- ALL NEW Best Western PLUS Dallas Hotel and Conference Center is conveniently located minutes from upscale shopping at the nearby Galleria Mall and a variety of dining choices at "Restaurant Row." Downtown and all the sights are a short drive from this cozy hotel. Enjoy a hearty HOT breakfast at the Garden Cafe, refresh in the outdoor swimming pool, stay fit at the exercise facility, and unwind in our well-stocked Lobby Lounge. Whether traveling on business or pleasure, Best Western PLUS Dallas Hotel and Conference Center will meet all of your needs. ... more less
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- Also Known As:
- Best Western Plus Dallas Hotel Dallas
- Best Western Plus Dallas Hotel And Conference Center
- Best Western Dallas Hotel
- Dallas Wyndham